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Customer Services for Dell Equallogic: Ensuring Your Success
White Papers Whether people are building a storage environment, expanding their infrastructure, or taking advantage of product features, the customer services team for Dell EqualLogic is here to help people achieve the objectives.
[August 8, 2008, 14:49]
The Housing Finance and Development Center of Finland Introduces Web-Based Customer Services
White Papers The Housing Finance and Development Center of Finland (ARA) wanted to provide Web-based customer services via the Finnish public sector's Suomi.fiportal, which provides information and public services necessary for Finnish residents and transition...
[July 30, 2009, 1:21]
Leading Bank Reduces Data Center System Administration Costs by 50 Percent and Improves Delivery of Customer Services With Sun Enterprise Consolidation Solution
White Papers They needed to cost-effectively consolidate and manage critical data center applications while ensuring that the growing customer base had uninterrupted access to services. As a result, the bank is operating more efficiently while offering...
[September 11, 2009, 3:13]
Bell Dials Into Project Success With Advanced Customer Services
White Papers To help achieve this goal, Bell's AI team turns to Oracle's Advanced Customer Services. As an enhancement to Oracle Premier Support, Advanced Customer Services gives Bell access to an array of flexible, personalized, and proactive support solutions.
[February 9, 2008, 0:17]
Leading Mobile Operator Revolutionises Customer Services With IVR
White Papers They aimed to achieve this by automating responses to common customer queries and streamlining access to information and services. They also wanted to free customer service agents from routine call answering and allow them to focus on value-added...
[June 25, 2008, 1:01]
Alltel Answers the Call With Advanced Customer Services
White Papers It's for this reason that Alltel turned to the Oracle Solution Support Center - one of Oracle's Advanced Customer Services. An enhancement to Oracle Premier Support, Advanced Customer Services gives customers a choice of flexible, proactive support...
[February 9, 2008, 0:17]
Global Financial Services Firm Improves Customer Service With Ease-of-Use Solution
White Papers Because 80 percent of these Advisors are independent contractors who operate remotely, the company found it challenging to share business and customer information. Raymond James needed a customer relationship management solution that could support...
[September 6, 2007, 1:00]
Professional Services Company Targets Customer Needs With Flexible Training
White Papers Because customer relationship management software is often customized to match a company's sales process, it is essential that students receive training that reflects these customizations. Information Management Group (IMG) provides training...
[February 9, 2008, 0:17]
Scandinavian Airlines Uses SAS to Improve Services and Ensure Superior Customer Relations
White Papers Scandinavian Airlines is a customer-focused company, and its management decided that it should make active use of customers' suggestions and criticisms. It is essential for airlines to listen to their customers and adapt their services to meet...
[November 17, 2006, 0:00]
5 Strategies to Deliver World Class Customer Service in Financial Services
White Papers Financial Services providers can significantly improve their competitive position, acquire more new customers, retain their profitable existing customers and manage their costs more effectively by offering World Class Customer Service in their...
[September 15, 2007, 1:01]
Best Practices in Financial Services: Achieving Excellence in Customer Management, Productivity and Strategic Alignment
White Papers Extending customer relationships, making them profitable and delivering service seamlessly across multiple channels and lines of business is essential to succeed in today's market - and can deliver strategic advantage in the banking business.
[October 20, 2005, 0:00]
Professional Services Company Improves Its Customer Service and Reduces Call Volume
White Papers CROSSMARK's customer service tracking system, composed of isolated notes in a proprietary event-logging application, served only the most basic needs of the customer service representatives. Employees could access the specific customer information...
[September 6, 2007, 1:00]
Hardware Reseller Looks to Intel vPro Processor Technology to Shift Into Managed Services and Expand Their Customer Base
White Papers In these areas, they have focused on building a customer base that is relatively self-sufficient, satisfied with their network and equipment, and not in need of managed services. Although Columbus Micro has offered a few break-fix services for...
[January 1, 2009, 0:00]
IBM Research Telecommunications Technology Advances Pave the Way Toward Improved Customer Management and Innovative Services
White Papers As telecommunications service providers are driven to provide new offerings aimed at differentiating themselves in a market dominated by new players, lower margins and reduced ARPUs (Average Return Per User), IBM Research is leading the way with a...
[June 11, 2008, 1:01]
eBay Enhances Customer Loyalty With Software-Plus-Services Shopping Solution
White Papers With a presence in 39 countries and an active customer base of more than 80 million people, eBay is the world's largest online marketplace. Through this sidebar, eBay provides a wealth of customer-specific information about buying and selling...
[July 27, 2009, 1:20]
Austrian Mobile Provider H3G Dials Up HP Software Professional Services - Saves Time and Improves Customer Service Via Configuration and Change Management Upgrade
White Papers The company wanted to improve customer service and reduce system management workloads by upgrading service management processes. H3G provides 3G (third-generation) mobile communications services to more than 577,000 customers in Austria.
[June 12, 2009, 1:20]
Zions Management Services Company Delivers More Reliable Customer Service and Improves Operational Ef?ciency
White Papers The company deployed CA for its solution, by freeing up 40 person-days a year and increasing IT availability, Zions Management Services Company can focus on delivering excellent customer service and developing its business.
[June 12, 2008, 1:01]
Medical Instruments Leader Uses Distributed Web Services to Deliver State-of-the-Art Customer Service
White Papers Already known for its outstanding customer service, a leading medical instruments manufacturer wanted to raise the service bar even higher. Intel-based infrastructure at DPC and its customer sites provides a flexible, scalable foundation for the...
[June 7, 2006, 0:00]
Avaya Global Services - Helping BMW Group Canada Deliver High-Performance Customer Care
White Papers By implementing IP Telephony applications with Comprehensive Services Support across their corporate campus, BMW's Canadian subsidiary is able to deliver consistent customer brand satisfaction while positioning their communications platform for...
[April 12, 2007, 1:00]
J.B. Hanauer & Co. Relies on ISS' Managed Protection Services to Provide Guaranteed Protection for Its Valued Customer Information
White Papers Hanauer & Co.needed absolute assurance that its confidential customer data would be monitored and protected against any security breach without hindering daily business operations. Hanauer chose ISS' Managed Security Services - more specifically...
[December 6, 2008, 0:23]
