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Skype - This is "Improved" Customer Support?
Blog As yet, it appears that all attempts to solve the problem with Skype "Customer Support" have done nothing but make the situation worse, and increase the anger and frustration of the customer. It certainly appears that the new CEO and COO are doing...
[October 21, 2008, 14:03]
Skype - This is "Improved" Customer Support?
Blog Comment I hope we can sort out any remaining customer support problems. Don - I've just sent you a private message.
[October 23, 2008, 9:40]
Support Strategies: Customer Experience Management
White Papers • Why customer experience is the next frontier for support centers Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for...
[November 9, 2009, 10:41]
Customer support? Get lost...
Blog Brilliant story here from the BBC, which reports that US comms giant Sprint Nextel has ditched a thousand customers who committed the heinous crime of calling their customer support line too often. Sprint claims the average number of calls per...
[July 13, 2007, 10:17]
Faster Call Resolution With Browser-Based Remote Control: Hands-On Customer Support
White Papers And while budgets may have grown a bit, the fact remains that customer support - especially technical support - is labor and capital intensive. As a direct result of these trends, customer service has become more important than ever before.
[August 14, 2009, 0:00]
Skype Customer Support or lack of part 2
Blog To Customer Support or not to Customer Support that is the question continued.to Andre - Skype Support , date Nov 20, 2007 2:15 PM subject MY FOURTH EMAIL W/O RESPONSE mailed-by gmail.com hide details Nov 20
[May 10, 2008, 17:37]
3 Steps to Creating Personalized Customer Support Experiences
White Papers This Service & Support Professionals Association (SSPA) White Paper reveals strategies for creating personalized customer experiences, including: Establishing reward programs for outstanding relationship skills
[April 8, 2009, 15:54]
Banesco Improves IT Administration and Systems Availability With Customer Service Support
White Papers Banesco worked with the engineering team from Oracle Advanced Customer Services to improve administration of Banesco's IT platform and availability of critical banking services such as ATM transactions, trust accounts, insurance, and fraud...
[August 28, 2009, 1:22]
Using Online Customer Support to Retain Customers, Increase Sales, and Lower Costs - Four Tips for Success
White Papers What is new is the unprecedented accessibility of CRM technology - particularly customer support/service applications - for small and mid size businesses. The misconception that CRM technology is too complicated, too expensive and too time...
[July 25, 2006, 3:16]
Optimis Uses BMC Remedy Customer Support to Guarantee Service Excellence
White Papers One of the first challenges facing the Optimis team was the need to establish a new customer support infrastructure. Because Optimis demonstrates best practice leadership when dealing with its own customers, it was vital for them to select a...
[January 19, 2007, 0:00]
HiT Software Installs Soffront CRM to Improve Customer Support and Sales Automation
White Papers The company knows that excellent customer support is one of their key competitive strengths. HiT Software, Inc.has deployed Soffront's popular SOFFRONT CRM solution to improve the company's entire customer support and sales force automation system.
[July 11, 2006, 0:00]
Tips and Techniques for the New BMC Customer Support Website
White Papers This webcast will focus on the recently modified BMC Customer Support web interface.
[June 6, 2007, 1:00]
TechnoMania Improves Productivity of Customer Support Centre by 40 Percent With Integrated Incident & Problem Management
White Papers To ensure it is able to deliver a continuously high level of customer support services, TechnoMania needs an efficient and agile helpdesk operation. TechnoMania is one of Lebanon's leading IT distributors and offers comprehensive technical support...
[June 12, 2008, 1:01]
Leapfrog Services Provides Faster, Smarter and Cheaper Customer Support With Integrated IT Management
White Papers Leapfrog Services provides outsourced and managed IT and network services, its priority is meeting customer's expectations for service and reliability. The customers want network reliability and responsive technical support so that any issues can...
[June 12, 2008, 1:01]
Symantec admits to customer support woes
News Symantec has admitted it's falling down on customer support for its email archiving product. The security services provider has been experiencing difficulties in support for Enterprise Vault, a data management product picked up in its acquisition...
[May 9, 2006, 10:00]
Sony Customer Support
Blog All in all, their repair and diagnostics subcontract team combined with their "SONY customer support" team have been abysmal.and yet they still refuse to replace the defective unit I have as they say it passed all of their diagnostic tests.
[May 20, 2009, 12:44]
Bulldog's broadband u-turn 'may improve customer support'
News They may find it easier to provide customer support for the existing customers than they have in the past — their customer service may actually improve. Analysts have suggested that the ISP's legendarily poor customer service "may actually improve...
[June 13, 2006, 11:15]
Reducing the need for Customer Support
Talkback Believe it or not, we’re not trying to reduce the need for customer support because we secretly want to make life miserable for our customers :) As Scott suggests, we’re aiming to make our users happier by doing two things - improving the customer...
[October 7, 2008, 13:04]
MGCS (Michael's Generic Customer Support)
Downloads MGCS may be just for what you are looking for if you want a simple customer support program with an optional web interface. The windows application lets you easily report and search customer contact information.
[April 3, 2006, 14:51]
Effective CRM Helps Australian Mining Support Company Improve Customer Service
White Papers The customer service efforts of mining industry support company Kalassay Group were being hampered by a database management system that could not store customer information from all three of its laboratories nor supply accurate information to its...
[January 23, 2007, 0:00]
