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Customer Support Improved Via Convenient Identification and Authorization of Avaya Technicians
White Papers When the company embarked on the design of a new identification and authorization mechanism for its sizable technician workforce, critical success factors were to ensure security and integrity, as well as gaining full customer acceptance and...
[November 12, 2008, 0:01]
Customer data found on eBay server highlights people as weak link
Blog The recent news about customer details being retrieved from a server sold on eBay is yet another story about the sorry state of information security in the electronic age (see: http://news.zdnet.co.uk/security/0,1000000189,39465455,00.htm).
[August 28, 2008, 14:33]
Customer Perspective: BMC MAXM Database Advisor for IMS at Bank of America
White Papers The attendee of this webcast will learn how one large IMS customer implemented BMC MAXM Database Advisor for IMS. The presenter of this webcast explains why the product was implemented and how it saves time and resources.
[June 6, 2007, 1:00]
Customer Intelligence in Retail: No Loyalty Card? - No Problem
White Papers The presenter of this webcast explains the retail Customer Loyalty Management Cycle and shows how it sets the agenda for generating and using Customer Intelligence to improve business performance. The presenter shows how customer intelligence...
[April 28, 2007, 1:00]
Customer Data Quality Platform from Pitney Bowes Business Insight - a Butler Group Technology Audit report
White Papers Pitney Bowes Customer Data Quality Platform (CDQP) is a domain-specific customer data quality management system that enables tasks such as integration, cleansing, matching, profiling, monitoring, and enriching the data with location and...
[August 25, 2009, 1:22]
Customer Centric Targeting: Supercharging Your Campaign Response Rates
White Papers By understanding how circumstances and attitudes drive customer behaviour, this webcast shows how to uncover the key drivers of consumer response, such that one knows exactly which information is needed about which customers in order to meet their...
[May 12, 2007, 1:00]
Customer Effective - Partner Grows 1000 Percent Over Three Years with Focus on CRM Solutions
White Papers Customer Effective delivers Customer Relationship Management (CRM) solutions based exclusively on Microsoft Dynamics CRM. For customer Dixon Hughes - a top 20 full-service accounting firm in the United States according to INSIDE Public Accounting...
[September 21, 2009, 0:00]
Customer choice
Talkback We can thank Micro$oft for taking customer choice out of computer buying. If I could have bought the pieces I would have built my own, but that isn't an option yet, for laptops. I asked the salesman about a reduction for no OS, and he said they...
[April 14, 2008, 14:17]
Customer Service Internet Banking Application Suite
White Papers At the same time, the solution delivers the back-end support financial institutions need to maximize customer relationships and Return On Investment (ROI). This solution provides financial institutions with an optimized e-Finance engine, based on a...
[October 6, 2006, 1:00]
Customer Backup
Downloads Customer Backup is a simple and extremely easy to use database software package that is able to keep records and information with regards to your customers. Customer Backup offers a user friendly interface that completely renders opaque the...
[June 5, 2009, 18:03]
Customer churn indicates VoIP static
News Customer churn And a few examples of customer turnover is not enough to conclude that Cisco is in danger of losing its top slot now or anytime in the future. Although the number of customer defections for now are too small to derail Cisco's VoIP...
[September 17, 2003, 17:20]
Customer Services for Dell Equallogic: Ensuring Your Success
White Papers They have built a reputation for quality customer support that's more responsive and reliable than any other provider. Whether people are building a storage environment, expanding their infrastructure, or taking advantage of product features, the...
[August 8, 2008, 14:49]
A White Paper on CRM ( Customer Relationship Management)
White Papers In fact, CRM or Customer Relationship Management is one of the fastest growing areas today. However, the focus has always been to sell the products or services, as opposed to focusing on Customer Retention.
[May 4, 2009, 6:37]
Customer Knowledge Management: Adding Value for Our Customers
White Papers This paper examines the wide variety of ways organizations are using KM in their customer relationships. It begins with an examination of the need for Customer Knowledge Management (CKM) and how it differs from CRM.
[August 14, 2009, 5:04]
Customer Portfolio Management: Taking CRM to the Next Level
White Papers This white paper explores customer portfolio management, a new, strategic approach to deploying CRM that emphasizes customer knowledge, strategic planning, and execution as the cornerstones of a CRM initiative.
[August 4, 2005, 6:00]
Customer Appointment Manager
Downloads Customer Appointment Manager is an electronic appointment book designed to help you manage your time and your customers. With Customer Appointment Manager you can schedule one-time or repeat appointments, search for customer appointments, find...
[December 18, 2008, 3:54]
Customer Database Pro
Downloads Customer Database Pro (CDB) is a complete, multi-user, customer database, and help-desk solution. CDB keeps track of your valuable customer information. You can enter products purchased and/or services subscribed to by each customer.
[March 6, 2007, 11:13]
Customer Relationship Management: 10 Steps to Success
White Papers Customer Relationship Management, or as it is more commonly known 'CRM', is one of the most widely-used yet misunderstood terms in today's technology-enabled corporate environments. Put simply 'CRM' is a catch-all term that is most commonly used to...
[January 19, 2007, 0:00]
ISV Improves Product Adoption, Customer Satisfaction With Virtualization Solution
White Papers Now deployment time has been reduced by 50 percent and customer adoption has been quickened by eliminating application installation conflicts and lengthy regression testing. AspenTech develops and delivers advanced solutions to optimize the...
[February 27, 2009, 0:23]
International Distributor Sees ROI, Customer Satisfaction Soar With SOA-Based Solution
White Papers But sales and inventory transactions it conducted with its largest customer weren't very high-tech. When customer asked Tallard to adopt an Electronic Data Interchange solution, company optimized its existing SAP application platform by...
[July 25, 2009, 1:18]
