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Customer Data Integration - not THAT scarry!
Blog With the speed on-demand solutions appear and gain popularity and compete with the old-school desktop systems, you'd naturally think customer data integration solutions have long become a usual thing.
[October 14, 2008, 13:57]
Skype - This is "Improved" Customer Support?
Blog Here is an article, hot off the press, just posted yesterday, recounting the experiences of a paying Skype customer. Repeat above sequence for several more cycles, with the customer spending more and more time on the phone and email, with the bank...
[October 21, 2008, 14:03]
Customer Service Takes Off at Finnair With e-Business on Demand
White Papers IBM is helping Finnair move to a digital service chain that enables every customer contact to become more personalized, available as a record and integrated with related records. Estimating that more than half of its passengers will soon be using...
[November 10, 2006, 0:00]
Customer choice
Talkback We can thank Micro$oft for taking customer choice out of computer buying. If I could have bought the pieces I would have built my own, but that isn't an option yet, for laptops. I asked the salesman about a reduction for no OS, and he said they...
[April 14, 2008, 14:17]
Customer Service Internet Banking Application Suite
White Papers At the same time, the solution delivers the back-end support financial institutions need to maximize customer relationships and Return On Investment (ROI). This solution provides financial institutions with an optimized e-Finance engine, based on a...
[October 6, 2006, 1:00]
Customer Centric Targeting: Supercharging Your Campaign Response Rates
White Papers By understanding how circumstances and attitudes drive customer behaviour, this webcast shows how to uncover the key drivers of consumer response, such that one knows exactly which information is needed about which customers in order to meet their...
[May 12, 2007, 1:00]
Customer Knowledge Management: Adding Value for Our Customers
White Papers This paper examines the wide variety of ways organizations are using KM in their customer relationships. It begins with an examination of the need for Customer Knowledge Management (CKM) and how it differs from CRM.
[August 14, 2009, 5:04]
Customer Relationship Management: 10 Steps to Success
White Papers Customer Relationship Management, or as it is more commonly known 'CRM', is one of the most widely-used yet misunderstood terms in today's technology-enabled corporate environments. Put simply 'CRM' is a catch-all term that is most commonly used to...
[January 19, 2007, 0:00]
"Adaptive" Learning and "Proactive" Customer Relationship Management
White Papers CRM is about introducing the right product to the right customer at the right time through the right channel to satisfy the customer's evolving demands. Ideally, it should follow the development of each individual customer and develop integrated...
[January 11, 2007, 0:00]
Customer Backup
Downloads Customer Backup is a simple and extremely easy to use database software package that is able to keep records and information with regards to your customers. Customer Backup offers a user friendly interface that completely renders opaque the...
[June 5, 2009, 18:03]
Customer Experiences With NetBackup PureDisk and VMware
White Papers This webcast will share customer experiences with deduplication and VMware and help to illustrate the benefits of both client and storage based deduplication. Data deduplication and server virtualization help storage, backup and IT managers improve...
[May 1, 2008, 1:02]
Customer Perspective: L&T Infotech
White Papers This webcast examines SAP's implementation at its customer Larsen & Tubro Infotech.
[February 7, 2005, 23:00]
Customer Data Quality Platform from Pitney Bowes Business Insight - a Butler Group Technology Audit report
White Papers Pitney Bowes Customer Data Quality Platform (CDQP) is a domain-specific customer data quality management system that enables tasks such as integration, cleansing, matching, profiling, monitoring, and enriching the data with location and...
[August 25, 2009, 1:22]
Customer Centricity, Master Data and the "360-Degree View"
White Papers When reviewing the popular literature on customer data integration and master data management, a frequently recurring business driver is the ability to establish a "360-degree view of the customer. This concept has turned into the holy grail of...
[August 13, 2009, 1:21]
Skype - This is "Improved" Customer Support?
Blog Comment I hope we can sort out any remaining customer support problems. Don - I've just sent you a private message.
[October 23, 2008, 9:40]
Customer Loyalty: The New Competitive Advantage
White Papers Customer loyalty might be the only sustainable competitive advantage, especially in challenging economic times. Yet, so few businesses understand how to create customer loyalty that the average U.S.company loses half of its customer base every five...
[October 19, 2007, 1:00]
Customer Benchmark Results for Oracle Database 10g on the HP StorageWorks Enterprise Virtual Array 8000
White Papers For DSS and OLTP applications using Oracle Database 10g, the HP StorageWorks EVA 8000 configured as illustrated in this white paper provides the ideal platform to meet demanding customer application requirements.
[August 26, 2006, 1:00]
Customer Lifecycle Management (CLM) - What Is It, and How Important Is It to Your Small Business?: Fast Approach
White Papers Customer Lifecycle Management, or CLM, is often misunderstood to be the same principle idea as Customer Relationship Management, or CRM. Customer Lifecycle Management, however, has a key difference from CRM - the added factor of time.
[January 20, 2009, 1:42]
Customer Experience Happens in the Contact Center
White Papers The contact center's role in a customer experience management strategy cannot be underestimated. Consumers perceive that a company's ability to respond to a problem or request has a higher influence on an excellent experience than any other attribute.
[July 25, 2006, 3:16]
Customer-Centric CRM: Fully Optimizing CRM
White Papers This report discusses how customer-centric CRM can improve revenue, decrease costs and enhance the customer experience. Businesses initiate CRM projects for a variety of reasons. Many do so because they can increase revenue by better understanding...
[August 30, 2009, 1:23]
