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PeopleSoft: What the customers and staff are saying
News An IBM representative downplayed the news, saying that the company expects to continue its work with PeopleSoft customers and has many other important alliances. It would be in the company's interest to honour such promises because of the lucrative...
[December 15, 2004, 13:35]
Microsoft to integrate Twitter into its CRM
News The company announced on Friday that its Dynamics CRM software will have a 'Social Networking Accelerator' component which will allow companies to monitor what customers are saying on Twitter, and to provide information about products and services...
[July 10, 2009, 15:52]
Symantec withdraws Norton patch after error reports
News Some customers received error messages saying that there was a problem with the Symantec Service Framework. Symantec is providing a fix for customers who received error messages after a patch deployment went awry for some Norton users, the company...
[August 26, 2009, 9:23]
High Street stores fail Web test
News magazine on Tuesday found that the computer store Dixons offers the worst standard of customer service, with only 16 percent of customers saying that they were satisfied with the service that they received.
[November 7, 2001, 17:24]
Fed-up customers want faster bug alerts
News Every time we see a vendor scream about (a bug being disclosed before) 30 days, and that that hurts the end-user.the customers are saying that's crazy," Lindstrom said. Corporate customers are sick and tired of software flaws.
[July 4, 2002, 7:35]
Tech's view of Customers
Talkback I am not saying that it is only the customers or the Techs who are at fault but there are some policies which are … well let’s just say that I personally do not see any sense in them, but even you have to understand that we are just employees, and...
[July 30, 2006, 19:35]
xG sells base stations, options, keeps mum on everything else
Blog The bad news about the good news: It's not saying who the customers are (but they are in Kansas, South Carolina and other sunny places in that part of the world) or how big the profit is. The good news: xG has sold more base stations to more...
[February 9, 2008, 13:12]
Currys £16.99 USB cable rip-off.
Blog Comment HP's experience is that there is no one cable suitable for all customer requirements and that many customers already have a cable that they wish to use, in addition the inclusion of a cable would also incur costs which would reduce HPs ability to...
[December 12, 2007, 8:51]
My response to Richard Stallman
Talkback It's a fancy way of saying "what's important for developers is really important for the general public, and we are thus HELPING those less enlightened customers to get what they really need. To some, that's no big deal, but I think it's dangerous...
[January 10, 2004, 0:35]
Microsoft bets on mobile IM
News But with this deal, Microsoft is saying that even if customers use a rival means of connecting to Microsoft email systems, it wants them to use its instant-messaging servers. The software leviathan said customers have been asking it to move its...
[April 19, 2005, 9:20]
Anti-spam enters the Zone
News Zone Labs came to us saying they had a huge demand from customers saying, 'please help,'" Jacobs added. Enterprise and consumer customers will increasingly look for security products that integrate various security features such as firewall...
[October 21, 2003, 15:45]
An Open Letter To T-Mobile
Leader And please, don't insult us by saying that business customers don't consider voice over IP and instant messaging core features. What sort of people do you think your customers are, to merit such draconian threats?
[May 9, 2006, 17:15]
SAP agenda dominated by licensing issues
News SAP customers are still concerned about the licensing costs of the migration from R/3 to mySAP Business Suite despite a recent meeting with the vendor to address their fears. The ERP specialist devoted a session to its complex licensing...
[August 23, 2006, 17:35]
Netsuite IPO delayed multiple times?
Talkback He was quoted as saying, “It isn’t easy to figure out how to acquire customers and keep them happy at a low enough cost that you still earn healthy margins. Recently Zach Nelson told the Wall Street Journal that it is hard for Netsuite to make and...
[October 4, 2007, 17:07]
ISPs may be forced to keep tabs on customers
News They're very cautious with words but they're basically saying they want ISPs to be forced to keep records of the activities of their customers," Taylor said. Civil liberties group Electronic Frontiers Australia has spoken out against...
[August 29, 2001, 14:26]
Novell: Linux is our future
News But it seems you are saying that customers are looking toward NetWare services and applications running on Linux. Customers are telling us that they want to move to a different platform -- to this new platform.
[August 13, 2003, 13:30]
CRM failing to satisfy UK customers
News UK companies are still struggling to retain customers as poor service, with endless waits on the telephone cited as major reasons for customers to move, a major survey has revealed. The survey also indicated that the penalties for losing customers...
[April 19, 2006, 16:00]
Time Computers denies tales of woe
Talkback Easy saying these things happen in business but that doesnt help the customers who will have lost money or the staff who if they get paid should view it as a minor miracle . I feel heart sorry for the customers too.
[July 26, 2005, 21:52]
Amid rootkit fiasco, Sony's ray of hope
Leader It's all going away, with the company saying that "it's listening to its customers". That may not be entirely accurate — if they're not buying your product, they're not really customers — and there are better ways to go than jumping into bed with...
[August 31, 2007, 17:09]
Vodafone warns of threat from Google and Apple
News In his keynote speech at the Mobile World Congress trade show in Barcelona on Tuesday, Sarin said: "We must, as an industry, learn to both partner and compete with these new players because our customers want to experience entertainment such as...
[February 13, 2008, 9:15]
