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Customers slam BT over ISDN charges
News ISDN customers wishing to upgrade to ADSL are currently being charged nearly a hundred pounds for the privilege. We recognise it is not ideal for customers and are looking to introduce a conversion charge as quickly as possible," says a BT spokesman.
[October 31, 2000, 11:40]
Customers mourn loss of Dell Community Forum
News Dell's customers are lamenting the company shutting down the Customer Care message boards that have long been part of its Dell Community Forum, with some wondering about Dell's service commitment. The moderated message boards, which allowed Dell...
[July 14, 2005, 9:10]
Customers First: Avaya Powers Minacs' Media-Rich Sales Service Centre
White Papers To continue its success in the increasingly competitive customer care outsourcing industry, Minacs understood that it would need to do more than put its own customers first - it would need all of its technology partners and suppliers to do the same.
[April 25, 2007, 1:00]
Customers shun MS licensing plan
News The majority of Microsoft's customers won't be signing up for a controversial licensing plan set to go into effect on Thursday, according to analysts' estimates. Signing onto the plan, which would commit business customers to a two- or three-year...
[July 31, 2002, 7:58]
Customers to devise killer-gadgets of the future
News Within five years it's the customers that could be whipping up the latest gadgets from their living-room chairs, according to a report by analysts the Economist Intelligence Unit. About a third of the 661 executives questioned worldwide thought...
[July 14, 2008, 8:51]
Customers Re-Architect Data Protection Processes With Data Deduplication: Symantec Backup Exec and Data Domain
White Papers Data Domain deduplication storage solutions for Symantec BackupExec help customers efficiently manage the ever-increasing amount of backup and archive data. Standard practices and conventional technologies are being pushed to their limits in many...
[April 2, 2009, 1:22]
Customers let down by email service
News Only a third of the companies surveyed by Jupiter Research bothered to immediately acknowledge they had gotten customers' email in the first place, sending an automatic response. Still, companies have tried to broaden their outlets for customers...
[August 30, 2002, 9:36]
Customers 'want biometrics'
News One in three banking customers is ready to embrace biometric technologies in the hope of adding greater security to their finances. Fujitsu interviewed UK banking customers and found one in three would like their banks to start using biometrics.
[May 9, 2005, 10:20]
Oracle Special: Customers pay the price
News Because it is one of the more popular corporate applications on the market today, Oracle hopes to use it as a way to entice customers to buy the company's flagship databases to work with it -- a particularly important strategy as it cuts prices to...
[July 2, 2001, 13:42]
Network Developer Saves Customers 85 Hours, $2,300 a Year With Automated Backup Solution
White Papers ReliableNetwerks now helps customers saves 85 hours and U.S.a year with the automated backup feature, and expects to boost revenue by offering customers easy-to-use recovery features, remote access capabilities, and seamless integration with third...
[July 25, 2009, 1:18]
Customers report Microsoft CRM problems
News The string of characters, which Microsoft calls a generated unique identifier (GUID), could confuse email recipients, or worse yet, cause email sent to customers and prospective clients to be blocked by spam filters, according to Microsoft...
[March 10, 2003, 11:33]
Credit risk for customers after firm's PCs stolen
News Intuit, a provider of financial software and services, is warning 47,000 customers that their credit-card data may be at risk after computers were stolen from a company office. According to a letter sent to customers last week and a notice recently...
[July 15, 2004, 10:10]
EasyEverything blocks customers from gay Web sites
News EasyEverything is advising its 1.6 million customers to contact WebSense directly with any complaints about the filtering system. The online gay community is launching an attack on the Internet cafe chain EasyEverything for blocking gay Web sites...
[July 5, 2001, 6:29]
How Customers Are Cutting Costs and Building Value with Microsoft Virtualization
White Papers This white paper examines how Microsoft® customers are using virtualization technology to simplify their IT infrastructure, IT processes, and save money. Businesses have never been under more pressure to reduce costs and operate more efficiently.
[September 5, 2009, 1:22]
ISS opens Witty worm patch to all customers
News Internet Security Systems (ISS) has lifted the restrictions it had placed on out-of-contract customers who were initially denied the ability to download a security patch in order to protect themselves from the destructive Witty worm, which took...
[April 5, 2004, 17:35]
IBM to let customers plug in to Linux
News IBM will begin offering a service on Monday that lets customers buy Linux computing capacity from Big Blue in much the same way they buy kilowatt hours of electricity from the power company. With Intel servers costing less than $1,000, that may not...
[July 1, 2002, 8:41]
Skype really doesn't love its customers
Talkback I’m sure for many customers, it’s not just that they are losing their number but the whole way the recall was handled that is the issue and for that there’s no excuse. Skype has had little regard for the repercussions of cutting off these numbers...
[December 13, 2007, 15:48]
Faster Responses to Customers, Better Quality of Life for Staff Using Mobile Solution
White Papers IT provider ACES needed a solution that would help after-hours staff respond quickly to customers without having to find an Internet connection and receive disruptive pages. With Windows Mobile phones, the company greatly improved its response time...
[February 27, 2009, 0:23]
CRM failing to satisfy UK customers
News UK companies are still struggling to retain customers as poor service, with endless waits on the telephone cited as major reasons for customers to move, a major survey has revealed. The survey also indicated that the penalties for losing customers...
[April 19, 2006, 16:00]
NetworkStreaming Enhances Support of a Software Provider's Existing Customers and Prospects
White Papers In order to do this, they needed to conduct online demonstrations of the application to prospective customers. To support existing customers, the company also wanted a way to provide immediate remote online technical support in a secure method.
[February 10, 2009, 0:20]
