Previous
Customers First: Avaya Powers Minacs' Media-Rich Sales Service Centre
White Papers To continue its success in the increasingly competitive customer care outsourcing industry, Minacs understood that it would need to do more than put its own customers first - it would need all of its technology partners and suppliers to do the same.
[April 25, 2007, 1:00]
Customers slam BT over ISDN charges
News ISDN customers wishing to upgrade to ADSL are currently being charged nearly a hundred pounds for the privilege. We recognise it is not ideal for customers and are looking to introduce a conversion charge as quickly as possible," says a BT spokesman.
[October 31, 2000, 11:40]
Customers to devise killer-gadgets of the future
News Within five years it's the customers that could be whipping up the latest gadgets from their living-room chairs, according to a report by analysts the Economist Intelligence Unit. About a third of the 661 executives questioned worldwide thought...
[July 14, 2008, 8:51]
Oracle Special: Customers pay the price
News Because it is one of the more popular corporate applications on the market today, Oracle hopes to use it as a way to entice customers to buy the company's flagship databases to work with it -- a particularly important strategy as it cuts prices to...
[July 2, 2001, 13:42]
Customers mourn loss of Dell Community Forum
News Dell's customers are lamenting the company shutting down the Customer Care message boards that have long been part of its Dell Community Forum, with some wondering about Dell's service commitment. The moderated message boards, which allowed Dell...
[July 14, 2005, 9:10]
Customers let down by email service
News Only a third of the companies surveyed by Jupiter Research bothered to immediately acknowledge they had gotten customers' email in the first place, sending an automatic response. Still, companies have tried to broaden their outlets for customers...
[August 30, 2002, 9:36]
Customers Re-Architect Data Protection Processes With Data Deduplication: Symantec Backup Exec and Data Domain
White Papers Data Domain deduplication storage solutions for Symantec BackupExec help customers efficiently manage the ever-increasing amount of backup and archive data. Standard practices and conventional technologies are being pushed to their limits in many...
[April 2, 2009, 1:22]
Customers shun MS licensing plan
News The majority of Microsoft's customers won't be signing up for a controversial licensing plan set to go into effect on Thursday, according to analysts' estimates. Signing onto the plan, which would commit business customers to a two- or three-year...
[July 31, 2002, 7:58]
Customers 'want biometrics'
News One in three banking customers is ready to embrace biometric technologies in the hope of adding greater security to their finances. Fujitsu interviewed UK banking customers and found one in three would like their banks to start using biometrics.
[May 9, 2005, 10:20]
From Promises to Proof: How to Demonstrate Value to Your Customers
White Papers An integrated, offline reporting solution such as N-compass from N-able Technologies can ensure that the customers always perceive the value in the ways that matter most to all managers within the customer organization.
[March 7, 2009, 0:25]
PeopleSoft upsets merged customers
News Lured by the promise of personal attention every bit as good as that lavished on bigger customers, John Matelski decided seven years ago to buy a $1.7m (£0.94m) accounting system from J.D. Edwards customers could also play into the hands of other...
[July 29, 2004, 11:05]
monopoly when our customers make us that?
Talkback Was it customers that forced you to buy out companies, take their IP and patent it as your own? Was it customers that made you force manufacturers to pre-install windoze on all PCs? Was it customers that said,"screw me with high prices"?
[October 23, 2007, 11:58]
Protect Your Organization and Customers From a Wide Variety of Online Attacks Using Symantec Online Fraud Protection
White Papers This webcast explains how Symantec Online Fraud Protection protects such organizations and their customers from losses that can result from online fraud. If an incident should occur, the managed service helps organizations to proactively respond...
[June 19, 2008, 1:01]
Oracle Business Brief - Keeping hold of your customers, especially in tough economic conditions
White Papers There are always competitors with deeper pockets, customers demanding more for less, and suppliers giving preferential terms to larger organizations. Retain customers by deepening insight and improving service
[October 8, 2009, 0:00]
Customers and Shareholders Benefit as Global Manufacturer Deploys Management Solution
White Papers Customers and shareholders are getting greater value from a system that both supports and adapts to business needs. Global manufacturer Sevcon needed to replace ageing and disparate IT systems running at its five international sites.
[April 26, 2008, 1:02]
NAS Helps Customers Address File Storage Growth
White Papers The paper then identifies pain points associated with the current solutions, takes a closer look at Network-Attached Storage (NAS), and focuses on Sun Microsystems' new NAS solutions and the benefits to be gained by customers.
[June 7, 2006, 1:00]
Elonex customers left without warranty cover
News Customers of IT services company Elonex are annoyed and frustrated that the company will not be honouring service warranties now it has been taken over. However, according to emails forwarded to ZDNet UK by disgruntled customers, Elonex will not...
[July 21, 2006, 14:25]
EarthLink Uncovers the Right Marketing Messages and Product Offers to Keep Customers Coming Back
White Papers EarthLink has capitalized on the mantra that it's cheaper to keep existing customers than acquire new ones. So when it decided to expand from a traditional ISP into new lines of business, it wanted to make sure that it kept its existing base of...
[September 19, 2009, 1:22]
For sale: Bulldog's customers
News Cable & Wireless has announced it is looking for a buyer for the customer base of its residential broadband arm, Bulldog, despite the fact that the provider is still taking on new customers. It allows us to simplify our relationship with our...
[July 3, 2006, 15:50]
Google tweaks upset customers
News In a rare sign of trouble for the booming search marketing business, Google is fending off complaints from angry customers who say recent changes to the company's advertising programme are costing them sales.
[November 14, 2003, 13:35]
