Previous
How To Provide World-Class Help Desk Support In Remote Environments
White Papers However, a recent Forrester survey reveals that only 53% of technology users at U.S.companies are satisfied with their help desk support. During this Webinar we will show you how software and technology companies, as well as mortgage companies, law...
[January 1, 1970, 0:59]
DON'T USE: The Proactive Service Desk - Desktop Support
White Papers Do you always feel that your service desk is always behind? The webinar will explore how a support center can transform from operating as a reactive organization to a proactive one. You will learn how by simply making improvements in self service...
[January 1, 1970, 0:59]
Close Support Help Desk Software
Downloads Close Support Help Desk Software is a modular, multi-user help desk application. We provide a no-nonsense license agreement that allows you to use the product within your organisation for any number of users, any number of technical support...
[October 19, 2007, 4:31]
The Proactive Service Desk - Desktop Support
White Papers Do you feel that your service desk is always behind? The Proactive Service Desk webinar will show you how you can reduce call volumes, decrease call times and increase analyst and customer satisfaction.
[January 1, 1970, 0:59]
EPSON Scandinavian Support Desk Handles Its 100,000th Call
White Papers EPSON Scandinavian Support Desk wanted to establish a local language customer support centre for Scandinavia and to control and increase customer satisfaction. It also wanted to maintain the same high standards as the UK centre: 80% of calls...
[January 1, 1970, 0:59]
Help Desk Support: To Be Or Not To Be Eligible
White Papers As a help desk becomes an integral player in a University's ability to expand technology to the community, its capability to keep up with the constantly changing and growing support needs becomes an increasingly difficult challenge.
[January 1, 1970, 0:59]
SAP Solution Manager Saves Significant Costs Over Outsourced Support Desk
White Papers The company faced the challenge of cost-effectively replacing outsourced IT support desk software and services. Turners & Growers used the SAP Solution Manager tool to eliminate off-site support desk costs.
[January 1, 1970, 0:59]
10 Ways To Get Your Help Desk Ready To Support A New Rollout
White Papers These tips will help you plan and manage help desk involvement in the rollout so that your staff is prepared to meet user support needs. Help desk supervisor Mitch Bryant offers these strategies for making sure your support staff is ready to cope...
[January 1, 1970, 0:59]
Workspace Group Embraces BMC Magic Service Desk Suite For Help Desk And Workflow Support
White Papers The company chose BMC Magic Service Desk Suite (a previous version of BMC Service Desk Express Suite) to provide comprehensive support to all of its employees, thus enabling more effective support for customer needs.
[January 1, 1970, 0:59]
Workspace Group Embraces Magic For Help Desk And Workflow Support
White Papers At the same time, the company's IT department was looking to source a help desk system to streamline its support operations. Not only did the Magic Service Desk Suite, satisfy the IT help desk's requirements, but also it had the flexibility...
[January 1, 1970, 0:59]
Service Desk Consolidation Slashes Support Call Costs By 80 Percent And Helps Atos Origin Retain Global Clients
White Papers To support this global model, Atos Origin knew it needed a single, consolidated and highly effective service desk system. To lower its costs and still ensure a high quality service, Atos Origin wanted a service desk solution that would offer...
[January 1, 1970, 0:59]
Publicis Groupe, U.S. Transforms IT Support With Magic Solutions Service Desk
White Papers The department consists of approximately 186 operations personnel representing all the major IT infrastrucure groups including servers, LAN/WAN, desktops field, help desk, ICMS, email, etc. Maintaining this highly integrated infrastructure...
[January 1, 1970, 0:59]
HP OpenView Service Desk Ensures That World-Class Support Is A Matter Of Policy For Reinsurance Group Of America
White Papers The solution was deployment of HP OpenView Service Desk, major application roll-out timed to benefit from Service Desk implementation, worldwide implementation of standardized support processes based on HP ITSM and ITIL best practices.
[January 1, 1970, 0:59]
Habitat Furniture Retailer Builds A New IT Help Desk For Its United Kingdom Operation And Automates Support With FootPrints Web-Based Service Desk Software
White Papers The goal was to restore their confidence in Habitat's IT help desk. Theron considered CA UniCenter, Remedy, Peregrine, Heat from FrontRange, and FootPrints from UniPress Software, a web based service desk solution.
[January 1, 1970, 0:59]
ClubCorp Streamlines Support Processes With The Magic Service Desk Suite
White Papers Internationally, ClubCorp has been using Magic Service Desk Suite, a Remedy IT Service Management solution from BMC Software, in its IT Department for over three years. When other departments at ClubCorp needed a solution to track requests, the...
[January 1, 1970, 0:59]
ClubCorp Streamlines Support Processes With The BMC Service Desk Express Suite
White Papers To support their 19,000 employees, they implemented the BMC Service Desk Express Suite. Originally deployed in their Information Technology (IT) organization, ClubCorp has leveraged BMC Service Desk Express Suite in its other business units...
[January 1, 1970, 0:59]
Combining Identity Management And Help Desk Tools To Increase Efficiency And Reduce Support Costs
White Papers In today's enterprise environments, help-desk personnel deal repeatedly with identity management tasks. In a large percentage of these cases, help-desk personnel assist users with requests to reset passwords, update user profiles and carry out...
[January 1, 1970, 0:59]
ROC De Leijgraaf Increases IT Support Responsiveness By 20 Percent Using BMC Service Desk Express Suite
White Papers To support its rapid growth, ROC de Leijgraaf deployed BMC Service Desk Express Suite, a fully integrated service desk environment that connects requests to people, places, and assets. As a result, its help desk has experienced a 10 percent...
[January 1, 1970, 0:59]
BMC Service Desk Express Suite Helps Euler Hermes Standardize User Support And Incident Management
White Papers BMC Service Desk Express Suite is being used to standardize management of Euler Hermes' user support and incident database throughout its subsidiaries. Euler Hermes, the world leader in credit insurance, and a leader in the bonding and guarantees...
[January 1, 1970, 0:59]
Help Desk Renaissance: A New Understanding Of The Importance Of Technical Support Services
White Papers The technical help desk has traditionally been a place where minimal effort or expense is placed. However, new issues are developing which are causing companies to rethink their technical support strategy.
[January 1, 1970, 0:59]
