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Desk Doctor Low Resolution OSX
Downloads Desk Doctor gives you a new way to prevent and rehabilitate RSI at your desk. Desk Doctor detects and rehabilitates problems even before you feel them. Then Desk Doctor uses its built-in reasoning to compile the optimum video-guided exercise...
[June 7, 2007, 16:17]
Desk Clock
Downloads A simple, attractive and easy to read desk clock, that displays the current time in either analogue or digital format. Version 1.1 has added portrait support for analog clock and has updated graphics.
[February 1, 2009, 11:06]
The Most Easy-to-Use and Comprehensive 100% Web-Based Service Desk
White Papers UniPress developed FootPrints to address the void in the market for an easy-to-use and comprehensive system that puts control in the hands of the customer support or help desk manager - without high costs, programming, dedicated staff, or complex...
[March 17, 2006, 0:01]
University Closes Information Gap With BMC Service Desk Express Suite
White Papers The University needed a flexible and sophisticated service desk solution to replace a number of disparate systems. The University deployed BMC software for its solution and implemented BMC Service Desk Express Suite to address their incident and...
[July 11, 2008, 1:02]
Developing Service Management for Facilities Using Magic Service Desk
White Papers Magic Service Desk offers facilities managers a centralized, customizable tool to track vendors, purchase requests, work orders, and equipment. In this webcast, you will see how Magic Service Desk can work for your facilities management needs.
[January 19, 2006, 23:00]
Tired of the Same Old Song? Crank Up the ROI of Your Help Desk
White Papers The help desk can be a rich resource for cost savings and ROI on the people, process and technology investments you've already made. Read this document to learn more about how to maximize your investment to drive ROI that will be music to the...
[January 21, 2009, 11:06]
ClubCorp Balances High Tech and High Touch With the Help of BMC Service Desk Express Suite
White Papers ClubCorp deployed BMC software for its solution and implemented BMC Service Desk Express Suite which helps the IT organization to keep information systems running so that employees have immediate access to customer preferences and interests, and...
[July 11, 2008, 1:02]
QUAD Help Desk Client Server
Downloads QUAD Help Desk Client Server Edition was developed for those who prefer to use Microsoft's SQL Server 2005 as the backend database. The front end will be familiar to those who have used QUAD HD Standard or Pro Edition.
[August 1, 2006, 17:28]
How Does Your IT Help Desk Measure Up?
White Papers How efficient do you think your IT help desk really is? If you think your IT help desk could do better, it's time for an IT help desk checkup. Evaluating the efficiency of your IT help desk is easy and only takes a few minutes.
[January 13, 2009, 12:10]
Can HP OpenView Service Desk and Alignability Provide ITIL Out-of-the-Box?
White Papers This webcast covers the HP ITSM Express Pack on the basis of HP OpenView Service Desk (versions 4.5 and 5.0) as well as the Alignability process model. It provides an insight into HP ITMS Express Pack and outlines the added value if used with...
[June 6, 2007, 1:00]
Industry Leading Asset Management for HP OpenView Service Desk
White Papers This webcast discovers how HP openview's newly acquired asset management can help service desk better track asset and financial data related to the services defined within service desk.
[June 6, 2007, 1:00]
Forrester Research Report: Thirty-One Best Practices for the Service Desk
White Papers According to a study conducted by Forrester Research, only 53 percent of surveyed IT users reported being satisfied with their help desk support. Download the Forrester research report, "Thirty-One Best Practices for the Service Desk," to discover...
[January 13, 2009, 12:10]
Sarbanes-Oxley and Service Desk: An Approach to Control Objectives
White Papers This paper explains some of the ways that SOX has affected IT departments and how IT departments can use a service desk to respond positively to SOX. The Sarbanes-Oxley Act of 2002 (SOX) was passed in reaction to the disastrous financial collapses...
[January 31, 2006, 9:15]
Consolidated Service Desk Reporting Using OVPI
White Papers Through this webcast one can see how HP OpenView Performance Insight (OVPI) can report on Service Desk V5.0 modules. This webcast gives actionable information about the IT Operations. The webcast gives a live demonstration of the Helpdesk Report...
[March 21, 2006, 23:00]
tApCalc Desk tape calculator (Pocket PC, ARM)
Downloads From the developer: ""A Desk calculator with simulated paper tape that can be saved, edited, re-run without reentering all data again. Features TAX+, TAX-, MU, Total and Grand Total keys in addition to standard calculator keys.
[October 26, 2002, 1:23]
Policy and Procedures: Help Desk Service Level Agreement (SLA)
White Papers Technology support services are provided through the Information Technology Services (ITS) Help Desk unit. To ensure the best possible support, the Help Desk provides NJCU Faculty and Staff with this Service Level Agreement outlining specific...
[March 2, 2009, 20:19]
IT Help Desk Executive Survey Summary: How organizations use technology to support a distributed workforce
White Papers Today's workforce is a mobile one — more likely to be on the go than sitting in an office down the hall from the IT help desk. This shift in the traditional workspace has introduced new, more complex IT support challenges.
[April 8, 2009, 15:54]
Optimizing ITIL With SRM: Service Resolution Management for the Next-Generation Service Desk
White Papers ITIL provides a proven framework for managing IT processes, and in particular for running the Service Desk. SRM processes and technologies complement and augment ITIL with Knowledge Management (KM) and business process support to address the core...
[March 22, 2006, 0:01]
Service Desk Intelligence Solution Solves Reporting Dilemma at Antares Management Solutions
White Papers HP OpenView Service Desk is a robust IT service desk solution that provides the enterprise with an overview of its IT services. This case study offers an overview of how Antares Management Solutions has utilized Westbury's Service Desk Intelligence...
[March 2, 2009, 22:55]
Benefits of breaking free from a desk
Blog After all whats the point in trading a desk at the office for a desk at home. My children have never known life where I kept a nine to five office job. I have always been at home to send them off to school and welcome them home.
[February 20, 2008, 4:50]
