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Member Review 
Transforming Customer Service With the Smart Help Desk
White Papers The environment of Help Desks and Customer Service is changing rapidly today. Instead of merely responding to a disgruntled caller with a problem, then solving the problem, or worse, taking down the information to find a resolution to the problem...
[February 10, 2009, 0:20]
Internet addicts surf on work time
News One in four employees has a serious Web habit, spending more than one entire workday each week surfing non-work-related Web sites while at their desks. The report found that some workers spend more than one entire workday each week surfing non-work...
[August 23, 2002, 9:39]
Salesforce.com support goes on-demand
News Supportforce.com is designed to allow a company's support staff to manage and share customer information on-demand through call centres, help desks and contact centres. While Benioff acknowledges the concepts of customer service and support with...
[September 30, 2004, 9:10]
showcontrolpro(OSX)
Downloads showcontrolpro v3.1 software for MacOSX allows control of live audio mixes via MIDI, and now includes support for the MIDI show control (MSC) protocol, extending the scope of use of the already versatile application to theatres and theme parks.any...
[November 2, 2008, 14:42]
Disaster recovery: Hard lessons from September 11
News It has also been estimated that 30,000 securities positions (defined as trading, sales, research, and operations desks) were lost in the seven WTC buildings and another 15,000 to 20,000 positions in the adjacent buildings.
[May 19, 2002, 21:51]
Facing the challenge of an expanding remote user base
News Until recently, this was the way most help desks operated. Even if all your employees do all their work on company property, as the company expands it becomes more difficult for support personnel to personally visit the desks of users who have...
[October 9, 2006, 15:40]
Blade desktops make bankers cool
News As a result, rather than pin-stripes, some City traders are forced to work in an uncomfortable combination of shorts and sweaters due to the heat produced by the PCs under desks and air-conditioning, he said.
[December 1, 2006, 14:28]
Rupert Goodwins' Diary
Blog According to "Sport England", our reliance on email (and presumably IM, though it doesn't say) has led to us never getting up from our desks to go and gossip with our workmates. Or perhaps mobile desks, again pedal powered, that can whiz around the...
[October 24, 2005, 13:05]
Orange prepares to release picocells
News As mobile adoption in the business market continues to grow, workers who move from location to location — or even those who sit at their desks — need more access to mobile coverage in the hardest-to-reach places," said Philippe Bernard, executive...
[October 5, 2007, 13:35]
Blade PCs: the ultimate managed desktops review
Reviews For instance, some companies use desktop PCs with removable hard drives and insist that users remove and lock away the hard disks when they leave their desks. IT staff can manage the blades remotely, cutting out time-consuming and expensive visits...
[July 3, 2007, 11:44]
Photos: Met Office powers ahead
News The main control desks have two twin screens. Another view of the control centre shows there are many desks serving different needs. It is a busy time for more than 1,000 staff at the centre (and the many more who feed in data from around the world).
[July 2, 2007, 16:22]
Jane Wakefield: Hear the email generation calling
News Generally, though, email is something of a comfort to us: while bosses worry about the amount of time we spend in our mail clients, perhaps they should consider the fact that being able to chat to your friends halfway through the working day or...
[April 25, 2001, 10:49]
The Evolution of Activity-Based Business Intelligence (ABBI)
White Papers Born from the desks of accountants, Activity-Based Costing (ABC) is rapidly transforming from a cost management tool to a strategic weapon, as organizations around the world are faced with seemingly unprecedented competitive pressures.
[August 30, 2006, 0:00]
Equine Nutrient Requirement Calculator
Downloads A must for veterinarians and animal support help desks. Utility to assist in the process of calculating the nutrient requirements of horses. Students of animal sciences will find this program very useful.
[October 28, 2003, 3:18]
Oracle Database Lite 10g Technical White Paper
White Papers Employees are working away from their desks and require access to corporate data normally found only on desktop devices connected to enterprise networks. Wireless connections for mobile users offer the promise of remote access of enterprise data...
[August 4, 2005, 6:00]
How Does Your IT Help Desk Measure Up?
White Papers Today's IT help desks must respond to their companies' ever-growing service needs - without increasing their already strained staff and budgets. How efficient do you think your IT help desk really is?
[January 13, 2009, 12:10]
Developing Mobile Applications - Design Principles for BlackBerry Browser Applications
White Papers Mobile applications are designed to enable users to be productive when they are mobile and away from their desks. For example, mobile applications can provide access to email and company data or enable users to respond quickly to customers or...
[September 7, 2006, 3:18]
The rat race evolves?
Blog Comment The desks cost £1,000 each. No no, the worst thing is. Paying a grand for that?
[May 16, 2007, 13:12]
Wednesday: Microsoft changes its spots
Blog The spam that broke the camel's back landed on a whole load of desks in Redmond recently. Wednesday 18/06/2003 Like any big company, Microsoft suffers from the relentless onslaught of drab rip-off emails, and it has anti-spam filters in place.
[June 20, 2003, 17:11]
