Previous
Intelligent Dispute Resolution On The Cardholder's First Telephone Call
White Papers This paper will discuss the benefits of dedicated card chargeback triage tools, or Intelligent Dispute Resolution (IDR) tools, for the first line of customer contact. The customer service representatives taking customer's calls will send most of to...
[January 1, 1970, 0:59]
Online Alternative Dispute Resolution: The "Write" Forum For The Right Parties
White Papers Online Alternative Dispute Resolution (ADR) is a practical and efficient option for disputes that cannot be effectively solved using traditional face-to-face' ADR. The purpose of this note is not to assert that online ADR is the best forum for all...
[January 1, 1970, 0:59]
Human Capital: The Role Of Ombudsmen In Dispute Resolution
White Papers Modern human capital policies and practices offer the federal government a means to improve its economy, efficiency, and effectiveness to better serve the American people. Ombudsman offices can offer a useful option for agencies to consider in...
[January 1, 1970, 0:59]
Political Cybersquatting Scores A Win
News In a victory for cybersquatters and others who snatch up domain names containing personal monikers, a dispute-resolution board has refused to turn over Web addresses containing the words "Kathleen Kennedy Townsend.
[April 30, 2002, 10:11]
Nominet Calls In Experts To Resolve Disputes
News The UK national domain name registry Nominet has announced plans to recruit up to 30 dispute resolution experts, to settle cases where mediation has failed to bring about a resolution. The initiative follows a recent revision to the body's dispute...
[July 17, 2001, 15:07]
Dyson: Open ICANN Meeting Worked
News During its first-ever public voting session, held in Santiago, Chile, this week, the Internet Corporation for Assigned Names and Numbers (ICANN) passed measures on dispute resolution and on expanding policy input from outside groups.
[August 27, 1999, 8:56]
Sucks.com Owner Wins Domain-name Case
News A dispute resolution panel has refused to turn the domain name over to financial news service Bloomberg, which means that Dan Parisi, who also runs the porn site Whitehouse.com, will continue as owner.
[June 20, 2001, 9:20]
Nominet Defies WIPO Over Domain Disputes
News At a conference in Geneva last week WIPO issued a draft proposing that all country domain names registers adopt a code of practice based on its own rules for settling alleged cases of cyber squatting, known as the Uniform Dispute Resolution Policy...
[March 3, 2001, 6:50]
The Low-down On Domain Name Disputes
News Dispute resolution procedures were designed to institute a level of fairness into the system, and domain name registrars will abide by the findings of dispute tribunals. All registrars in the .com, .net, and .org top-level domains follow the...
[December 28, 2001, 6:31]
Battle For ITunes.co.uk Is Over
News Cohen had already lost a bid for a judicial review in August, at which time the judge threw the case out at the first opportunity, saying that CyberBritain could have used the appeal process which forms part of Nominet's dispute resolution procedure.
[November 23, 2005, 11:30]
Trade Agreement Has Domain Name Dispute Language
News Under the intellectual property section, language has been proposed that would require the operators of the country code top-level domains (ccTLDs), such as .br for Brazil or .ca for Canada, in signatory countries to abide by the uniform dispute...
[July 9, 2001, 12:15]
'Three Strikes And You're Out' For Domain Name Hijackers
News The measures are part of an overhaul of the dispute resolution system for the .uk domain names designed to give Nominet new powers over name disputes, including the power to transfer a domain name in the event of a successful claim against a...
[March 8, 2001, 11:47]
Cybersquatting Cases Branded As 'biased'
News Two smaller bodies, which also handle disputes --- EResolution and the CPR Institute for Dispute resolution -- rule in favour of trademark holders in 59.1 percent and 63.4 percent of cases respectively.
[August 21, 2001, 17:15]
DTI Seeks Views On The Shape Of ICANN
News ICANN's key technical functions include: managing the DNS root zone files (essentially, the master list of top level domain names (TLDs); recognising the Country Code Top Level Domains (ccTLDs); allocating blocks of IPv4 and IPv6 (next generation...
[June 6, 2002, 11:52]
Storm Brewing Over New Domain Names
News WIPO is confident that its panel of 200 dispute resolution experts will be enough to deal with the extra number of cybersquatting cases expected to result from the new gTLDs. The WIPO Arbitration and Mediation Centre has received 2,821 cases since...
[August 10, 2001, 16:00]
Cybersquatting Profits From Online Brands
News The main problem with the dispute resolution process with dot-com names is that the innocent party has to put up a significant amount of money, over $1,000, and then the onus is on us to prove that all the elements are there," said Paton.
[January 16, 2003, 9:07]
A Year Ago: New DNS Could Bring Profits For ISPs
News But any new domains will have to wait for the conclusion of the debate over trademark dispute resolution, which is of great concern to brand-name companies. The new DNS could include measures to make dispute resolution more efficient and less costly.
[September 30, 1999, 7:00]
US Report: New DNS System Could Bring Profits For ISPs
News But any new domains will have to wait for the conclusion of the debate over trademark dispute resolution, which is of great concern to brand-name companies. The new DNS could include measures to make dispute resolution more efficient and less costly.
[September 30, 1998, 15:37]
BlackBerry Patent Case Settled
News Research In Motion and NTP have agreed to settle the patent dispute over the BlackBerry device for $612.5m (£349.3m), the companies announced in a press release on Friday. The agreement comes one week after the companies argued over whether Judge...
[March 6, 2006, 8:05]
Ofcom Reviews Telecoms Complaints Procedures
News The regulator's preferred proposals, it said, would force communications providers (CPs) to make their customers aware of so-called 'alternative dispute resolution ' (ADR) schemes, and would reduce the length of time that needs to pass before a...
[July 11, 2008, 13:19]
