Echopass: Making Customer Service Always On And End-to-End
White Papers Only one provider, Echopass Corporation of Pleasanton, CA, offered the right on-demand alternative to the expensive, inflexible, premise-based models of the past: the Echopass EchoSystem service integration platform.
[May 1, 2007, 1:00]
Kodak Captures Seamless Customer Service Solution
White Papers This Echopass case study highlights the benefits that Kodak has realized by utilizing a hosted call center solution and explains why the company's integrated support platform is benefiting its customers and agents alike.
[August 7, 2007, 1:45]
Hotel Management Firm Integrates Call Center, Saves $100,000 With Hosted Solution
White Papers To meet those challenges, the company deployed a completely new and hosted On-Demand call center infrastructure from Echopass that integrated all of its incoming guest contacts. Outrigger & OHANA Hotels and Resorts, which operates hotels and resort...
[March 31, 2007, 1:00]
