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Solving the CRM Employee Retention Problem: A Customer Service Approach (Part I)
White Papers Employee retention is a huge problem facing call center managers. While much recent work has been focused on recruitment and getting more people "In the front door", this paper suggests that the bulk of future efforts be focused on employee...
[July 18, 2006, 0:00]
Solving the CRM Employee Retention Problem: A Customer Service Approach (Part II)
White Papers And, there is a service-satisfaction link between employee retention and higher levels of customer satisfaction. There is definitely a link in the customer service arena between the quality of service the customer receives and their levels of...
[July 18, 2006, 0:00]
Improving Employee Retention by Developing Talent
White Papers The costs of recruiting and hiring employees, and low retention of valued employees, are major expenses for most organizations. This paper examines the problems associated with high employee turnover, and viable solutions to correct them and an...
[May 1, 2009, 1:18]
Solving the CRM Employee Retention Problem: A Customer Service Approach (Part III)
White Papers Companies spend a great deal of time and money on customer communications, and they do not give employee communication the same respect. Employees should know everything the business shares with their customers, and more.
[July 18, 2006, 0:00]
It's 9:00am - Do You Know Where Your Critical Talent Is?: Retention Analytics for Human Capital Management
White Papers Employee retention is an increasingly serious issue in many business sectors. Data mining and predictive modeling can be used to improve retention of critical employees. The business user can use the retention analysis to generate reports that show...
[May 31, 2008, 1:01]
Developing the all-important confidentiality policy
News On the flip side, any time an employee leaves a company, the employer runs the risk that sensitive information could be leaked to the competition, so strong employee retention programmes go hand in hand with creating a culture where...
[January 13, 2003, 14:24]
Take steps to retain your IT superstars
News While many IT shops have hundreds of technology workers, the retention efforts are normally focused on the technical superstars whose knowledge of the company's systems are not easily transferred to replacements.
[March 7, 2002, 10:01]
Siebel tries to keep staff onboard
News In a regulatory filing on Thursday, Siebel said the compensation committee of its board approved the adoption of an employee-retention benefit programme. In its filing on Thursday, Siebel said the compensation committee approved the adoption of the...
[May 27, 2005, 9:40]
Exterran Holdings, Inc. Improves Uptime to 99.95% With Hosted Enterprise Resource Planning System
White Papers Exterran Holdings, Inc.wanted to unify information across the new global organization created by the merger of Hanover Compressor Company and Universal Compression Holdings, Inc.under scrutiny of investors and senior management and facilitate...
[July 30, 2009, 1:21]
An Application of Survival Analysis to Population Dynamics in Human Capital Management
White Papers Using Base SAS, SAS/STAT and SAS/GRAPH, a decision support infrastructure is built to monitor and forecast workforce retention dynamics relative to the economic value of Unicru Personality Assessments.
[December 26, 2006, 0:00]
Managing the Productivity and Costs of the Employee Job Life Cycle
White Papers However, if you have high employee turnover and an extensive learning curve, creating a management environment to increase employee job duration based on new hiring strategies, reward & recognition programs and other labor retention tactics can...
[February 4, 2005, 2:00]
CRM: From Strategy to Implementation - How to Maximize Its Potential!
White Papers In order to succeed with this new approach, it is essential to understand both the economics of customer acquisition and customer retention and the key contribution that information technology can make.
[May 12, 2007, 1:00]
Australian Relationship Banking Underpinned by World-Leading CRM Capabilities
White Papers Chosen for its rich industry-specific functionality and multichannel capabilities, Siebel Finance provides the National's staff with a 360-degree view of prospects and customers, enabling the bank to improve customer satisfaction and retention as...
[June 17, 2008, 7:35]
Siebel offers employees cash for stock
News Banc of America Securities analyst Bob Austrian said that Siebel was "taking the bull by the horns in doing something to address employee retention," adding that Siebel may spur other tech companies to follow suit.
[September 2, 2002, 14:35]
Intel loses antitrust emails
News Intel said human error allowed documents — mainly emails — to slip through the cracks of a document-retention system put in place after AMD sued Intel in June 2005. Through what appears to be a combination of gross communication failures, an ill...
[March 6, 2007, 8:13]
Ex-Sun worker files discrimination suit
News The suit alleges that Sun refused to rehire any of the laid-off American workers, and that it developed a performance evaluation program that favoured the retention of H-1B visa holders in order to save money.
[March 19, 2003, 13:50]
New Human Resources and Payroll Solutions Streamline Processes, Empower People
White Papers As a smaller organization sandwiched geographically between two larger healthcare competitors, employee recruitment and retention are key concerns for Winona Health. As a result, it strives to go the extra mile by empowering its employees with...
[February 20, 2008, 0:02]
Customer Loyalty: New Competitive Advantage
White Papers This white paper summarizes the results of recent research on customer loyalty, presents the case for Loyalty-based Satisfaction Measurement systems, and describes how one leading system, Siebel Satmetrix eSurveys, helps to create customer loyalty...
[June 24, 2009, 11:59]
How Shared Technologies Inc. and Global Knowledge Teamed to Motivate, Train, and Keep the Right Employees
White Papers Shared Technologies' senior leadership recognized that the business should focus on improving several areas, including workforce development and training and, more importantly, employee retention and loyalty, because Shared Technologies is in the...
[January 31, 2009, 6:42]
Roadmap to Success: Driving Bottom-Line Results with People Performance
White Papers A simple, but effective model to drive higher levels of employee productivity, motivation, and retention Finally, a roadmap for large companies to help ensure that employee performance drives positive bottom-line results!
[March 17, 2009, 23:00]
