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Avaya IP Telephony Solutions Enable Rakuten Inc. To Soar To New Heights In Business
White Papers As a solution the company chose to implement Avaya Communication Manager Software onto the network and installing over 1,400 Avaya 4620 IP telephones, Rakuten was able to optimize their operational effectiveness and reduce costs by connecting 12...
[April 27, 2007, 0:00]
Extend The Value Of Microsoft Office Applications With Avaya Unified Communications
White Papers Enterprises who have based their collaboration application strategies on Microsoft applications can voice-enable them with Avaya to create seamless "click-to-communicate. Microsoft applications that are Avaya enabled, allow users to seamlessly...
[May 5, 2008, 0:00]
Don't Reinvent: Rethink
White Papers It supports widely accepted application-programming interfaces that enable a range of Avaya and third-party applications. Avaya MultiVantage Software is high-quality, high-performance with rich call processing capabilities and contact centre...
[February 6, 2005, 23:00]
Communications Solutions For The Public Sector
White Papers Public sector agencies rely on leading-edge convergence technologies and services from Avaya to lower communications leverage existing investments and enable a new era of secure, continuous and cost-effective performance.
[August 30, 2005, 0:00]
Extend The Value Of IBM Lotus Applications With Avaya Unified Communications
White Papers Specifically, this paper describes how enterprises using IBM collaboration applications can voice-enable them with Avaya to create the seamless ability to "click-to-communicate. To learn more about Avaya's unique partnership with IBM -- and how it...
[May 5, 2008, 0:00]
Avaya IP Telephony Services And Solutions Provide Total Business Continuity At The Seattle Times
White Papers The right combination of Avaya solutions creates an open architecture that is very stable; Avaya mobility solutions enable employees to be more productive while on the road while enhancing the IP Telephony network to best serve its customers.
[September 5, 2006, 0:00]
Avaya Case Study: Strategic Products And Services (SPS)
White Papers As a solution the company deployed Avaya one-X Mobile Dual Mode, as employees can switch from cellular to WiFi in mid-call when they arrive on campus so as to avoid accruing expensive cell minutes. SPS wanted a solution that would enable its...
[May 8, 2007, 0:00]
Avaya Case Study: Cendant Mobility
White Papers Cendant Mobility chose an Avaya Contact Center Solution to enable intelligent communications between all four of its contact center locations in Connecticut, California, Texas and the U.K. Two of the most stressful situations a person can face in...
[September 5, 2006, 0:00]
Sam Moseley & Company Delivers Highly Professional Legal Service Using The Avaya IP Office Solution
White Papers Sam Moseley & Company has deployed Avaya IP Office at two sites, linked via voice over IP (VoIP). The company has a blend of 20 Avaya Series 20 digital handsets and 20 Avaya Interquartz analogue handsets.
[December 14, 2004, 23:00]
Avaya Takes A Page From Its Book On Mobility To Boost Its Productivity, Responsiveness And Create A Branded Customer Experience
White Papers Launched as a separate company in 2000, as the technology boom was coming to an end, Avaya chose to strengthen and streamline its business, get revenues flowing and increase the resilience and agility of its operations.
[June 16, 2006, 0:00]
Sichuan Mobile Building Customer Satisfaction With Avaya Contact Centre Solution
White Papers The company implemented an Avaya Contact Centre solution including Avaya Communication Manager running on an Avaya S8700 Media Server, as well as utilizing NICE Call Recording for its 500-seat contact centre.
[September 5, 2006, 0:00]
DTZ New Zealand Reports On Avaya IP Office Solution
White Papers As a solution DTZ New Zealand chose an Avaya IP Office Solution that includes Compact Call Centre, Avaya Phone Manager Pro and Avaya Voicemail Pro. The company was facing added pressure on existing systems and, more often than not, new technology...
[April 18, 2007, 0:00]
Tenants And Landlords See Eye-to-Eye With Ontario Rental Housing Tribunal's Avaya Contact Centre Solution
White Papers The Avaya Contact Centre Solution enabled ORHT to centralize its 14 call centres, streamline the reporting process and provided the organization with the flexibility to upgrade the system as needed in the future.
[September 5, 2006, 0:00]
Nissen Builds A Centrally Managed Virtual Contact Center With Avaya IP Telephony Solutions
White Papers Highly reliable and scalable Avaya IP telephony solutions help Nissen to centrally manage its virtual contact center operation and enable real-time adaptation to changing business needs. Nissen Company Ltd is a well-known direct marketing (mail...
[September 5, 2006, 0:00]
Expanding Small Business IT Solutions Provider Sustains Growth Using Converged 3Com IP Telephony Network
White Papers ACS compared solutions from Avaya, Hewlett-Packard, and 3Com. To sustain its efficiency and customer service, ACS sought an intelligent IP-based network that would enable it to converge telephony and data on a single, integrated infrastructure.
[July 12, 2005, 0:00]
AVAYA IP Telephony Solution Helps Intellectual Property Attorneys At Banner & Witcoff Deliver Fast, Personalized Service To Clients
White Papers The verdict for the company was a combination of Avaya IP Telephony and Mobility solutions that seamlessly connect multiple locations, providing consistent features and functionality across offices and enable traveling attorneys to access voice...
[September 5, 2006, 0:00]
GZL Travel Builds A Dynamic Sales And Service Platform With An Avaya Contact Center Express Solution
White Papers As a solution a flexible, easily implemented and maintained Avaya Contact Center Solution that enhances sales, delivers great customer service and reduces costs. The company wanted to build a new customer service contact center which would enable...
[April 24, 2007, 0:00]
A Contact Center Solution From Avaya Keeps Power Customers In Touch, In Spite Of Hurricane Katrina
White Papers This was solved by implementing Avaya IP Telephony and Contact Center Solutions which enables the managers to operate six centers as one and route calls automatically to the agent who is least busy or has best-fit skills.
[April 18, 2007, 0:00]
The Avaya Vision For Intelligent Communications And Open Standards Architecture
White Papers The Avaya MultiVantage Communications Applications portfolio of Business Communications Applications is designed to support Intelligent Communications (technology that seamlessly connects workers, customers and processes to the right people, at...
[August 30, 2006, 0:00]
Avaya Folds IPhone Into The Corporate Network
News Avaya already has software to enable the integration of a variety of popular handsets, but this is the first time it has targeted the iPhone. Avaya has released software which it claims will turn Apple's iPhone handset into a "fully-fledged...
[December 18, 2007, 11:35]
