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Escalation-Online
Downloads Escalation-Online is an action MMORPG in development. In Escalation-Online the environment is that of a modern day setting (no more orcs and dragons) where you take control of a male or female character to which you will be able to customize as you...
[January 20, 2007, 4:46]
Mashing It Up With Support: Automate, Coordinate And Collaborate With The Incident Escalation Mashup
White Papers She also demonstrates one of Serena's free pre-built Business Mashups, the Incident Escalation Mashup, which helps escalate issues and routes them through development's issue tracking system. With Serena's Incident Escalation Mashup you can restore...
[June 24, 2008, 15:48]
Detection Of Privilege Escalation For Linux Cluster Security
White Papers This paper describes an NVisionCC component designed to detect unauthorized privilege escalation. Cluster computing systems can be among the most valuable resources owned by an organization. As a result, they are high profile targets for attackers...
[April 19, 2007, 1:00]
Symantec Stays On Trail Of Vista Bugs
News After poking around the Windows Vista networking stack, Symantec researchers have tried out privilege-escalation attacks on an early version of the Windows XP successor. The triviality of this privilege escalation.foreshadows the grave difficulty...
[July 25, 2006, 9:40]
House-on-the-Hill SupportDesk
Downloads SupportDesk, from House-on-the-Hill Software, allows you to log calls, track call escalation and problem resolution, manage contacts, track inventory, search the integrated knowledgebase, and manage your Service Level Agreements.The software can...
[April 20, 2004, 16:46]
Predicting Software Escalations With Maximum ROI
White Papers In this paper, an Escalation Prediction (EP) system is developed to mine historic defect report data and predict the escalation risk of current defect reports for maximum ROI (Return On Investment). Enterprise software venders often have to release...
[January 3, 2006, 0:01]
Ask Jeeves Finds His Voice
News Roop said VoIP is the final event of an escalation path customers can take to find the product they desire. Roop said what sets the Ask Jeeves VoIP session apart from competition, such as Lipstream, is that it's part of a whole escalation path to...
[March 7, 2000, 6:29]
Flaw Leaves Work PCs And Internet Cafes Open
News No wonder: The vast majority of home users have full administrator rights on their PCs, making privilege escalation a moot attack. Chris Paget, a security researcher, originally wrote about the "shatter" privilege escalation attacks last fall.
[July 14, 2003, 7:36]
Fresh Mac Hacking Competition Launched
News Assuming it is genuine, it represents an as-yet-unknown local privilege escalation that would allow any local user to gain root-level access," he said. A privilege escalation flaw could let a malicious user with such access gain full control over a...
[March 8, 2006, 8:50]
DON'T USE: The Proactive Service Desk - Desktop Support
White Papers Are growing call volumes, dropped calls, high escalation rates getting you down? Do you always feel that your service desk is always behind? This webinar will show you how you can reduce call volumes, decrease call times and increase analyst and...
[November 30, 2006, 11:16]
Unyte
Downloads WebDialogs Unyte is an easy-to-use visual sharing tool designed to allow seamless escalation from a call, chat or other online interaction to a real-time collaboration. Featuring application and desktop sharing as well as remote control, Unyte...
[August 18, 2006, 5:31]
Rupert Goodwins' Diary
Blog If you've ever worked in technical support, you'll know the two stages of escalation. Monday 5/4/2004 The first is RTFM, which as everyone knows stands for something like Read The Flipping Manual. The second, after the hapless user has RTFM and...
[April 8, 2004, 17:00]
Mozilla Fixes Another Firefox URI Flaw
News The update, Firefox 2.0.0.6, also patches a privilege escalation vulnerability. The second issue deals with a vulnerability that could enable privilege escalation attacks. Mozilla released on Tuesday an update to Firefox 2 that patches the Mozilla...
[August 1, 2007, 11:00]
Standard Service Level Agreement, Technical Support Flow, Hardware And Software
White Papers The following is AssureNet’s Standard Service Level Agreement for Technical support, a description of AssureNet’s call escalation process, and a description of key technologies utilized by AssureNet’s Technical Support Division.
[August 14, 2003, 0:00]
The Proactive Service Desk - Desktop Support
White Papers Are growing call volumes, dropped calls, high escalation rates getting you down? Do you feel that your service desk is always behind? The Proactive Service Desk webinar will show you how you can reduce call volumes, decrease call times and increase...
[November 30, 2006, 11:12]
Dell Admits Indian Mistake
Talkback Anonymous coward so-called escalation manager's "facts" were the ones which were lies and bias. Hey Brant, read the above. EAT THAT. Mr.
[October 22, 2006, 19:53]
Colgate Drives Innovation Through Strategic Focus On IT Optimization
White Papers In order to respond more quickly and cost effectively to new opportunities, Colgate-Palmolive needed to grow its service offerings without a corresponding escalation in IT infrastructure and costs. Major fast moving consumer goods enterprises such...
[May 31, 2008, 10:35]
Whitepaper: Spam A Corporate Concern
White Papers The escalation in spam has been alarming, with statistics from Internet Service Providers such as Yahoo and AOL showing that over 50% of all e-mail they process is junk. Spam is something that users get whether they order it or not and eventually...
[April 24, 2004, 0:05]
Accommodating Soft Skills In Software Project Management
White Papers These projects, if not managed properly can lead to escalation of budget and time schedules beyond expectations. This paper summarizes the soft skills that can possibly improve the success rate of software projects.
[July 9, 2007, 5:44]
Hitachi TrueNorth: A Vision For Open Information Management
White Papers As the information sources driving their businesses expand, organizations must manage the escalation in the physical quantity of storage, the reliance on universal access to information, the growing complexity of storage environments, and the...
[August 14, 2003, 16:19]
