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Premier European Telecom Chooses Cisco for Applications/Siebel
White Papers Premier European Telecom wanted to upgrade Siebel 2000 to Siebel 7.7 CRM Web platform with minimal impact on business operations and maximize productivity of customer agents to help ensure customer satisfaction.
[September 1, 2009, 1:23]
Leading European Telecom Company Streamlines Customer Service With Digital Mailroom
White Papers Bouygues Telecom is one of Europe's top telecom operators. With its emphasis on customer service, Bouygues Telecom undertook an initiative to improve customer service quality and increase the productivity of the customer service staff.
[June 25, 2008, 1:01]
Jobs to go at UK mobile phone distributor
News An "significant" number of staff at European Telecom are to lose their jobs because of the slowdown in the mobile phone sector. The current difficult conditions in the mobile sector were blamed by European Telecom for the decision to lay off an...
[March 15, 2001, 8:53]
European Parliament accepts telecoms competition laws
News The European Parliament has accepted a compromise telecom package to open up the telecommunications market to internal competition. The telecom package combines 20 existing European directives into six new directives.
[December 13, 2001, 16:20]
Telcos: forget 'original sin'
News Europe's incumbent telecommunications operators have reacted angrily to plans for a shake-up of telecom rules at a public hearing in Brussels Wednesday. The first of these, discussed this morning, is seen by experts as a wake-up call to telecom...
[May 10, 2000, 14:25]
France Telecom threatens EC over roaming clampdown
News France Telecom has warned that it might stop buying equipment from European manufacturers unless the EC's proposals on mobile roaming regulation are toned down. Didier Lombard, chief executive of France Telecom, said that the EC's proposals were...
[December 19, 2006, 16:01]
EC repeats call for telco super-regulator
News The most effective and least bureaucratic way to achieve a real level playing field for telecom operators across the EU would be… an independent European telecom authority that would work together with national regulators in a system similar to...
[November 20, 2006, 12:25]
Oftel accused of bias at European summit
News Speaking at a public hearing on the future of telecom rules being held in Brussels, Stanfield warned the European Commission that it cannot assume regulators will be independent. The Commission is currently compiling five new directives on telecom...
[May 11, 2000, 13:17]
KPNQwest funding deadline looms
News Whether the network shuts down or not, the company itself is finished, according to industry observers, leaving Colt Telecom as the only remaining pan-European alternative provider. KPN has several customers that use KPNQwest bandwidth -- it has...
[June 10, 2002, 17:14]
EU telecoms gets regulatory shake-up
News One proposal that has been adopted by the Commission has been to give the new European Telecom Market Authority (ETMA) — which comprises elements of the Commission's telecoms and competition authorities — a power of veto over national regulators...
[November 14, 2007, 13:24]
BT may face £2bn bill for broadband delays
News Describing the pace of progress as "by no means satisfactory", Monti accused Europe's incumbent telecom operators of deliberately obstructing the delivery of unbundled lines to rival operators. BT had a turnover of over £20bn last year, and telecom...
[September 19, 2001, 14:55]
Net-neutrality clause likely to delay telecoms reform
News In a statement following Wednesday's vote, Ilsa Godlovitch, director of regulatory affairs at the European pro-competition telecom group Ecta, said the vote "may delay adoption of the package but it does not remove the need for firm and urgent...
[May 7, 2009, 12:16]
Broadband backlash building for BT
News British Telecom (quote: BT) could face an industry backlash over its sluggishness in allowing competitors into its local loop monopoly, with regulator Oftel planning an inquiry and rivals considering lawsuits.
[September 25, 2000, 8:28]
Intel profit warning hits weak UK markets
News Behind the free-fall of European tech and telecom shares are fears the double whammy of cheap currency and expensive oil could derail corporate profit growth, observers said. Vodafone Group (quote: VOD) weighed in with a fall of 2.3 percent, while...
[September 22, 2000, 10:32]
UK mobile phone fee cuts will hurt operators
News On 1 June, 2004, Ofcom, the telecom regulator in the United Kingdom, ordered reductions in the fees mobile operators (Vodafone, O2, Orange and T-Mobile) charge for terminating calls on their second-generation (2G) networks.
[June 8, 2004, 12:10]
Sprint rejoins race in Europe and Asia
News Regardless of the timing, Sprint is about to get into a market that is so crowded that some European ISPs are already facing the same type of market pressures that have slowed most technology industries in the United States, said Lars Godel, a...
[February 7, 2001, 7:50]
I-mode success drives NTT DoCoMo towards early 3G
News Chris Hall, managing director of Manx Telecom, who is running the mmO2 (formerly BT Wireless) 3G trial on the Isle of Man admitted that the European mobile industry must learn from the success of i-mode.
[September 26, 2001, 11:10]
3G licensees face new cash crunch
News British Telecom subsidiary Manx Telecom, on the Isle of Man, said this week it is on track to launch 3G services next month -- making it the first to do so. Industry analysts estimate the cost for all European 3G licences will top £100bn, with a...
[April 25, 2001, 13:36]
Photos: Tech reconnects earthquake victims
News TSF is working alongside the humanitarian aid department of the European Commission, Echo, which provides funding to augment the Telecom's specialist backing from companies such as Cable & Wireless, AT&T, Inmarsat and Vodafone.
[August 21, 2007, 17:24]
Germany exits pan-European Google rival
News Quaero — intended by the French as a multimedia search engine focused around indexing photos and videos — will now become a solely French project, led by Thomson, with the support of Arvato, start-up Exalead, France Telecom, or LTU Technologies...
[January 9, 2007, 8:33]
