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Experience, Focus and Commitment Have Made Radius Solutions the Leading ERP/MIS System for Packaging and Printing Organizations Worldwide
White Papers Radius Solutions has more than 30 years of experience developing and deploying PECAS Vision, a robust enterprise application developed specifically to manage the unique needs of packaging and printing organizations.
[May 21, 2008, 1:01]
Advanced Customer Interaction Platform Enables BPO to Deliver Improved Contact Center Efficiency and Better End User Experience
White Papers Based on the Nortel Media Processing Server (MPS) 500, Firstsource was able to implement an advanced IVR solution that delivered a more personalized user experience and more efficient contact resolution for the client's customers.
[November 11, 2008, 23:00]
Achieving Top Performance and User Experience With Next Generation Services and Applications
White Papers As more IP-based services are deployed on converged standards-based SDPs, operators are facing new challenges in assuring top quality of these services and the overall experience to end users and partners.
[August 15, 2009, 1:20]
An Unexpected Aquarium Experience
Blog Somebody actually thought through the "user install experience" a little bit. I installed it on my home computer running Windows XP Pro. What a surprise! It works very nicely. I loaded Fedora core 10 and openSuse11 both worked well, and not...
[January 11, 2009, 19:04]
Nequalsone Improves Patient Experience With Real-Time Feedback Tool
White Papers Nequalsone, a provider of healthcare support and patient feedback tools, assists hospitals, nursing homes, clinics, and large physician practices in their quest to better patients' overall experience.
[December 23, 2006, 0:00]
Oracle Tutor and UPK: Achieving a Superior Ownership Experience
White Papers A key condition of achieving a superior ownership experience is to ensure that employees know how to use business applications effectively to perform their jobs. Lack of accurate and consistent process, procedure, and training documentation can...
[December 18, 2006, 0:00]
The Responsive Retailer: Boosting Sales by Providing Store Customers with the Information and Experience They Expect
White Papers This Cathy Hotka & Associates paper examines opportunities to drive strategic change through intelligent communications -- leveraging communications enabled business processes (CEBP) and unified communications to create a more responsive...
[May 5, 2008, 10:18]
Virtual Laboratory Intrusion Detection Experience for Information Systems Professionals
White Papers This paper proposes that virtualization offers three significant instructional advantages in delivering a rich IDS experience; server independence giving each student control of an IDS configuration; a unique IP address on the "Virtual" network...
[April 1, 2007, 1:00]
HP launches new videoconference experience
News According to HP, Halo is capable of recreating realistic collaborative interaction through a unique deployment of colour-calibrated visual experience, a key differentiator compared to traditional products.
[December 13, 2005, 11:15]
Microsoft Dynamics Webcast: Integrating Microsoft Dynamics GP 10.0 and the 2007 Office System for the Right User Experience (Level 100)
White Papers This attendee of this webcast will discover Microsoft Dynamics GP 10.0 integrates with the 2007 Microsoft Office system to provide a familiar user experience, help streamline business processes, and enable people to perform their specific tasks...
[August 31, 2007, 1:00]
Hitachi Created the Wearable Internet Appliance, a Small Device With Great Power-Management Capabilities That Delivers a Desktop-Like Viewing Experience
White Papers Hitachi engineers had a concept that would help the electronics giant maintain its leadership role - an Internet device that could deliver a big-screen viewing experience from a very small package. To create this innovative device, which gives its...
[October 7, 2008, 0:00]
Improving the Customer Experience With Service-Oriented Architecture
White Papers To help ensure a positive and consistent customer experience and keep loyal renters coming back time and again, Avis Budget's technology team implemented a new infrastructure to support all customer contact channels-call centers, airport rental...
[May 31, 2008, 1:01]
H2O Plus Improves Their Customers' Online Shopping Experience With Commerce Server 2000
White Papers To improve their customers' online shopping experience, and to realize the 20-25% of their sales potential lost due to the instability of their Java-based Web site, H2O Plus turned to Microsoft for a more reliable, scalable platform.
[December 2, 2008, 23:00]
Customer Experience: The Five Essential Facts That Every Company Needs to Know
White Papers Now, an added focus on customer experience is essential. Automation in call centers is a financial imperative for most companies, but choosing the right type of automation is essential to creating a positive customer experience.
[March 16, 2009, 6:32]
Webinar: Make Customer Experience a Cornerstone of Your Revenue Strategy
White Papers He is joined by Robert Bell, Services Management Consultant, who shares his experience in building world-class support and service operations by leveraging remote-support technology to deliver a better customer experience.
[April 8, 2009, 15:54]
XAML-Based Tools Help Custom Development Shop Speed Delivery, Focus on User Experience
White Papers Designers and developers were able to share projects, code, and UI designs throughout the application lifecycle, ultimately leading to faster delivery of a rich, interactive user experience. Vertigo wanted to avoid the barriers to designer...
[December 2, 2008, 23:00]
Develop Customer Experience Leadership Through Transformed Customer Service Operations
White Papers Customer experience leadership is the next battlefield for Communications Service Providers (CSP) considering converged services. CSPs must also introduce proactive and predictive capabilities for customer experience differentiation.
[March 14, 2009, 0:18]
Improving Consumers' Contactless Payment Experience
White Papers Contactless cards are a key technology for improving the consumer experience for retail transactions. The sensitivity of the contactless card is a more important metric than the computational speed, but the implementation of both translates into a...
[March 28, 2008, 0:28]
Reducing Returns Fraud While Delivering a Superior Shopping Experience
White Papers A real-time, cross-channel solution that addresses the issues and opportunities at the point-of-return through an adaptable decision engine that automates complex policy enforcement to provide a consistent, predictable customer experience can...
[November 7, 2007, 0:00]
Microsoft Office SharePoint Server 2007 Hosting: A Deployment Experience Overview
White Papers It shares the experience of Microsoft Information Technology (Microsoft IT) in expanding the hosted team site and portal offerings at Microsoft and upgrading them from Microsoft Office SharePoint Portal Server 2003 to Office SharePoint Server 2007.
[March 29, 2008, 0:01]
