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First in-flight mobile call made on Emirates plane
News The first authorised in-flight mobile call was made at 30,000ft on 21 March on Emirates flight EK751, flying between Dubai and Casablanca. Emirates airline has launched the world's first commercial, in-flight mobile telephone service and will spend...
[March 26, 2008, 10:33]
40 to 80 In No Time Flat - Proven Techniques to Drive First Call Resolution
White Papers This white paper shows you how to improve first call resolution and reduce escalations. The gathering and use of metrics to manage system performance is a common IT practice. Over the last 15 years, similar techniques to assess and manage human...
[January 21, 2009, 11:06]
Intelligent Dispute Resolution on the Cardholder's First Telephone Call
White Papers The customer service representatives taking customer's calls will send most of to the chargebacks department, when all of the calls could have been explained and resolved during that very first telephone call.
[July 25, 2006, 3:16]
A Year Ago: BT does first live GPRS call
News The world's first live GPRS data transfer call over a live GSM network was claimed by BT CellNet this week. As well as claiming a first with the call BT also received the UK's first GPRS-compatible handsets.
[November 11, 2000, 6:02]
BT does first live GPRS call
News The world's first live GPRS data transfer call over a live GSM network was claimed by BT CellNet this week. As well as claiming a first with the call BT also received the UK's first GPRS-compatible handsets.
[November 11, 1999, 15:55]
News Burst: BT does first live GPRS call
News The call took place at CellNet's UK labs Tuesday and marks the move from lab-based testing of BT's GPRS services -- started February -- to a full commercial showcase field trial, due January. Full story to follow
[November 11, 1999, 14:42]
South Florida Call Center Increases First Call Resolution by 70 Percent Using Appliance-Based Remote Desktop Support Solution
White Papers WechTECH deals with everything from corrupt drivers and application errors to faulty server connections and Active Directory issues. With six help desk representatives supporting clients across South Florida and other areas, WechTECH cannot afford...
[February 10, 2009, 0:20]
Leading Publisher Improves First Call Resolution and Handles Support Incident Peaks With Remote Desktop Support Appliance
White Papers These include high growth in the number of active users, significant seasonal fluctuations in call volumes, and a need to more efficiently support thousands of non-technically savvy users. As the second largest publisher in the United States...
[February 10, 2009, 0:20]
Tuvox's Speech Application Paid for Itself in the First Month and Handles Greater Call Volumes
White Papers Initially, Graham was attracted to TuVox's hosted and managed services model since it allowed ABN AMRO to use voice self-service on a pay-per-call basis. Like any major mortgage lending and servicing company, ABN AMRO Mortgage faces the challenges...
[December 24, 2008, 0:00]
Amazon hits 2Q estimates
News First Call consensus expected the online retailer to lose 51 cents a share in the quarter. First Call consensus expects Amazon.com to lose $1.72 a share in its fiscal year. On a warm fuzzy conference call that began with a recounting of amusing...
[July 22, 1999, 9:04]
eBay hurdles estimates in second quarter
News First Call consensus pegged eBay for a profit of 3 cents a share in the quarter. First Call consensus expects the California company to earn 20 cents a share in the fiscal year. In the quarter, eBay added 1.7 million registered users, giving it a...
[July 27, 1999, 7:53]
Corel CEO sees future growth potential
News First Call's consensus expected the Canadian software developer to lose 16 cents (10p) a share in the quarter. First Call consensus predicts Corel will earn 6 cents (4p) a share in the fiscal year. On Monday, Corel posted a wider than expected loss...
[March 21, 2000, 9:32]
Handspring's 4Q loss smaller than expected
News First Call consensus expected the handheld PC maker to lose 19 cents a share in the quarter. First Call consensus expects Handspring to post a loss of 61 cents a share in fiscal 2001. Handspring posted a smaller-than-expected loss in its first...
[July 21, 2000, 15:17]
i2 takes off; Redback posts first profit
News First Call consensus expected the maker of supply chain management software to earn 16 cents a share in the quarter.i2 shares rallied up 25 1/4 to 215 ahead of the earnings report before gaining another $7 as share in after-hours trading.
[January 20, 2000, 12:29]
Gateway: What slowdown?
News First Call consensus expected Gateway to earn 60 cents a share in the quarter. First Call consensus expects Gateway to earn $2.79 a share in the fiscal year. While sales to the U.S.consumer market stormed up 62 percent, strong sales in the Asia...
[April 23, 1999, 8:07]
Apple crushes 1Q estimates
News First Call consensus expected the PC maker to earn 90 cents a share in the quarter. First Call consensus expects Apple to earn $3.21 a share in the fiscal year. Apple Computer destroyed analysts' estimates in its first quarter Wednesday, earning...
[January 20, 2000, 8:35]
Adobe Systems rolls past Q1 forecasts
News First Call consensus expected the software developer to earn 43 cents (27p) a share in the quarter. First Call consensus expects the Adobe to earn $1.90 (£1.18) a share in the fiscal year. Adobe Systems flew past analysts' estimates in its first...
[March 17, 2000, 10:47]
Intel shatters Q1 estimates
News First Call consensus expected the world's largest semiconductor manufacturer to earn 69 cents a share in the quarter. First Call consensus expects Intel to pocket $2.96 a share in the fiscal year. Intel easily topped analysts' estimates in its...
[April 19, 2000, 9:28]
eBay blows past 1Q forecasts, sets stock split
News First Call consensus predicted the online auctioneer would earn 3 cents a share in the quarter. A survey of analysts by First Call predicted first-quarter sales of about $80m. eBay rolled past Street estimates in its first quarter Tuesday, raking...
[April 26, 2000, 11:25]
Windows sales carry Microsoft past 1Q forecasts
News First Call consensus expected the software giant to earn 41 cents a share in the quarter. Microsoft expects to post full year revenue a few cents above the $1.88 per share currently predicted by First Call consensus.
[October 19, 2000, 9:15]
