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ELM Resources Improves Customer Service and Sales Force Effectiveness With Hosted Customer Relationship Management Solution
White Papers The challenge was to create a scalable Customer Relationship Management (CRM) system to accommodate future growth. The company wanted to standardize procedures to ensure consistent customer service and improve sales force effectiveness.
[January 23, 2007, 0:00]
La Poste Implements Solution to Better Understand Customers
White Papers The challenge was to implement a global Customer Relationship Management (CRM) tool able to manage customer processes - including SFA (Sales Force Automation), telesales call center management, customer service, marketing campaigns, and...
[November 3, 2007, 0:00]
Adopting Sales Force Automation Solution Tip Sheet
White Papers Accurate sales forecasting & customer relationship management can make or break a business, yet many sales and marketing managers struggle to find the right customer relationship management Sales Force Automation (SFA) solution that get their team...
[July 9, 2009, 8:28]
RepTools
Downloads RepTools 2008 is a customer relationship management (CRM) suite developed specifically for the entertainment industry. RepTools 2008 has nine integrated modules that are designed to efficiently manage all of the information businesses need to...
[April 28, 2008, 8:00]
An Accelerated CRM Deployment for Sales Force Automation
White Papers The mySAP Customer Relationship Management solution equips sales organizations to dramatically shorten sales cycles, quickly increase revenues, and maximize sales team productivity. In the highly competitive business environment, the success hinges...
[July 25, 2006, 3:16]
How to Choose the Best CRM Implementation Partner for Your Call Center
White Papers In the era of multi-channel communications, the Service Management and Customer Support features used in Call Centers, along with Sales Force Automation (SFA), are among the most common functionalities of Customer Relationship Management (CRM...
[August 8, 2009, 1:20]
Microsoft Case Study: Purple Solutions, Inc.
White Papers Purple Solutions, Inc.broke new ground with its PurpleCRM software, which takes advantage of Microsoft BackOffice Server installation and administration tools and the Microsoft Outlook user interface to provide an off-the-shelf Customer...
[August 10, 2007, 11:10]
Talisma Launches Next Generation Sales Force Automation Solution by Moneycontrol.com
White Papers Ltd.a leading provider of Customer Relationship Management (CRM) solutions, announced that the availability of their next generation Sales Force Automation Solution that allows businesses to automate their sales processes with sales tools that...
[May 23, 2009, 1:19]
Office Business Application Improves Sales Force Productivity, Helps Increase Sales
White Papers Microsoft needed to make the customer data in its Siebel customer relationship management system and other applications more accessible and usable to the company's enterprise sales force. The Siebel UI was frustrating to use, forcing salespeople to...
[September 5, 2007, 1:00]
Web Site Measurement Hacks: Best Practices for Web Measurement
White Papers In order to be successful with the web measurement program, the user has to treat it like any other business process through such things as Customer Relationship Management (CRM), Sales Force Automation (SFA), and Enterprise Resource Planning (ERP).
[October 24, 2007, 1:00]
The Future Sales Force - A Consultative Approach
White Papers If your company uses a contact management or customer relationship management (CRM) system, you need to ask one additional key question. This white paper discusses the value proposition for integrating these vital sales process components and...
[August 10, 2009, 13:50]
IT Analysis - CPM: Involving the Sales Team in Performance Management
White Papers This requires more than Sales Force Automation (SFA) or Customer Relationship Management (CRM) applications which address the recording of sales activities, customer details and contracts. It is always interesting to come across software vendors...
[February 21, 2009, 0:24]
Magnabosco Keeps Customers Happy and Its Sales Force Selling
White Papers IBM Business Consulting Services (BCS) implemented a Wireless Sales Force Automation solution, including Customer Relationship Management (CRM) Package Implementation, Mobile Integration Services and DB2 Everyplace.
[November 10, 2006, 0:00]
Web-Based Sales Force Automation (SFA) Enhances Strategic Customer Relationship and Sales Performance
White Papers The challenge was to build a flexible and highly scalable web-based system with centralized and automated data management to retain and enhance customer relationship. Newly developed sales force automation system based on BEA WebLogic enables...
[July 14, 2006, 0:00]
A Service and Content Provider Uses mySAP Customer Relationship Management to Increase Customer Loyalty and Cut Costs
White Papers The Spanish company turned to the mySAP Customer Relationship Management (mySAP CRM) solution for better sales management and reporting to improve sales performance. Editorial Aranzadi S.A.a provider of content services for law professionals...
[September 14, 2007, 1:00]
RiskMetrics Integrates and Customizes CRM to Tap Into Low-Cost Sales Opportunities
White Papers In selecting Salesforce as the company's Customer Relationship Management (CRM) application, RiskMetrics sought to go beyond traditional sales force automation to create a complete system for managing, optimizing, and providing visibility into a...
[July 12, 2006, 0:00]
Financial Services Company Gains Improved Sales Performance With Easy-to-Use Solution
White Papers Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. For years, the company used an internally developed contact management application based in...
[August 11, 2009, 0:00]
mySAP Customer Relationship Management and mySAP ERP Supply Demand-Driven Agility by Streamlining Warehouse Operations, Boosting Sales, and Enhancing Customer Service
White Papers To meet this goal, Intermec implemented the mobile sales functionality of mySAP Customer Relationship Management (mySAP CRM). To sustain the strong commitment it had from its existing customers, Intermec evolved to a more customer-oriented approach...
[January 4, 2006, 23:00]
Nortel Boosts Sales Productivity and Centralizes Access to Sales Information With CRM
White Papers To improve sales productivity and visibility into accounts, Nortel created a new, consistent global sales process and rolled out Microsoft Dynamics CRM, a customer relationship management solution. In this new market, its sales force needed to work...
[March 3, 2009, 23:00]
Satuit Sees 59% Traffic Increase to Software-as-a-Service Application While Doubling Subscriber Capacity
White Papers Founded in 1994, Satuit Technologies, Inc.based in Massachusetts - is a global leader in On-Demand and On-Premise vertical market Sales Force Automation (SFA) and Client Relationship Management (CRM) solutions.
[January 21, 2009, 0:00]
