Putting PIM on a pedestal
News A satisfied customer There's more to PIM than that, of course. The customer can drill down for greater detail, but we're not busting a lot of bandwidth," he says. Trigo's customer-focused capabilities appealed to Coleman, as did the integration...
[November 7, 2002, 11:35]
Microsoft welcomes developers to its Office
News Microsoft itself has started to create closer linkages between its own customer relationship management applications and Office. Microsoft created a conference dedicated to the Office System to promote the creation of add-on products and...
[December 21, 2004, 8:10]
Airmiles joins the Net-set
News AirMiles, a wholly owned subsidiary of British Airways, wanted to build a Web site with a full account management and booking facility, with the aim of servicing 10 percent of customer enquiries online within a year.
[February 5, 2004, 16:05]
Microsoft rebrands Office as corporate platform
News More than any other Office release, Microsoft has focused on turning the new suite into a single package that can act as a front end to existing customer relationship management (CRM) and Enterprise Resource Planning (ERP) systems.
[March 10, 2003, 12:44]
10 pointers to guide you towards CRM success
News The 360° view is sometimes called end-to-end customer management. Although the sales function is certainly up front in the customer view, a 360° approach also takes into account areas such as: #1: CRM implementations focus on gaining and using a...
[October 17, 2006, 17:45]
The march of Linux in the enterprise
News It is not important for Linux to have a step-function increase in acceptance, but it should gradually envelop and displace more systems so that independent system vendors (ISVs) will be motivated by customer demand to deliver their applications...
[March 11, 2004, 13:45]
CRM running costs eclipse up-front pricing
News Many companies are torn over how far they should go with customer relationship management (CRM) projects, and the uncertainty is leading to massive cost overruns. Inforte uses a variety of benchmarking and forecasting tools to help their clients...
[February 20, 2002, 14:15]
Red Hat rains on Xen parade
News On the Sun front, Pinchev said Red Hat had definitely seen more customer discussions around the vendor's Solaris operating system since it became open source software last year, but alleged it had proved confusing for the market to face another...
[July 31, 2006, 13:00]
IBM's Tivoli vows to make management simpler
News However, analysts have criticised the company, with Gartner Group accusing it of "arrogance, poor infrastructure, code unreliability and lack of customer focus. This puts system, application and network management in one space," said Madey.
[April 10, 2002, 7:32]
The Next Big Thing in SaaS and The Cloud: Costs linked to business outcome?
Blog Salesforce.com, in particular, has moved the Customer Relationship Management software market on by ridiculing the old model of customers paying a vendor heaps of money up front to install a complex system only, in many cases, to see it fail.
[November 6, 2009, 11:08]
Cutting connection costs
News If you hold an Internet bank account with Barclays, your customer homepage should change along with your finances. Barclays Bank's e-banking service is the result of using J2EE (Java 2 Enterprise Edition) to knit together the front-end Vignette...
[December 16, 2003, 10:55]
Microsoft tweaks Windows 2000
News In an interview with ZDNet sister publication Sm@rt Reseller, Allchin notes, "We will not RTM until we have proven that Windows 2000 is more reliable than NT 4 with SP4/5 and all customer production deployments are proven out.
[September 16, 1999, 9:08]
HP considers sales direction
News Information-intensive tasks like gathering and sorting reams of customer data and quickly reacting to changes in component costs are vital to improving the efficiency of a direct sales operation, and Mott's experience implementing such a system at...
[January 24, 2006, 13:15]
Dell sets out new product strategy
News Aiming to spell out its credentials as an enterprise player while still paying due attention to the home and small-business customer, Dell launched a range of new products and services on Tuesday at a major press launch in Barcelona.
[November 8, 2006, 15:45]
You expect me to blog? No, Mr Goodwins, I expect you to die...
Blog The PRs explained: this is mostly customer tech support, the backstop for problems that get escalated up from local support installations around the world. It soon transpires that the details on the big screen are of the company's own network - it...
[November 21, 2007, 9:32]
CRM needs to look to the back end
News Customer relationship management (CRM) systems are typically used in the 'front office', juggling structured data -- information entered into forms. All correspondence is stored and linked intelligently, allowing companies to communicate in a...
[February 25, 2002, 14:59]
Borland expands lifecycle tools
News For example, a company may start a project to put a Web front-end onto a customer database. The addition of Legadero's governance applications will help Borland offer tools that bring more structure to the development process and improve...
[October 17, 2005, 13:00]
Novell's battle cry: Long live NetWare!
News To make NetWare more customer and reseller-friendly, Novell is working up a number of NetWare 5.x deployment guides. Novell may be attempting to hitch a ride on the Net services bandwagon, but it isn't abandoning its operating system heritage in...
[August 23, 2000, 10:11]
Office to work with proprietary back-ends
News This should allow data to be read by other software, such as corporate databases and customer relationship management (CRM) tools. And the honey is attracting bees, as the company prepares to launch the Office System in a few months.
[July 17, 2003, 12:48]
Windows 2000 figures not the whole story
News Internal customer politics also have proven to be a tough hurdle for Microsoft. With Windows XP vying for the press and customer spotlight on one side, and the Microsoft.Net software-as-a-service strategy grabbing attention on the other, Windows...
[February 8, 2001, 8:29]
