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Microsoft Puts CRM On The Desktop
News The software will bolster the company's move into customer relationship management (CRM) by providing a tool that allows small-business users to manage customer data and relationships as an adjunct to Outlook's existing email and calendaring...
[February 25, 2003, 8:37]
10 Pointers To Guide You Towards CRM Success
News CRM is not a tool, although many aspects of the customer relationship can be automated using packaged or customised software solutions. Customer support functions, such as a help-desk customers may call for technical support
[October 17, 2006, 17:45]
IT Firms Expand From PCs To Payroll
News In November, EDS said it planned a multimillion-dollar investment over the next five years to meet customer demand for help-desk operations and BPO services, including customer relationship management, human resources, finance and accounting and...
[January 14, 2003, 13:29]
Improving Customer Relationships
White Papers A growing number of companies are deploying customer relationship management (CRM) systems to streamline and enhance such critical functions as customer service support, field sales support and order management.
[February 17, 2005, 23:00]
POXEN ECRM White Paper: Version 1.0
White Papers This paper presents an overview of the Customer Relationship Management (CRM) industry and common technical methodologies as well as the Poxen eCRM solution. Poxen eCRM's built-in customer loyalty analysis functions and personalized content and...
[January 10, 2007, 23:00]
IT Optimization: Driving Infrastructure Value
White Papers From email to product development to customer relationship management, IT is now critical to virtually every aspect of business. The entire role of IT is evolving, as IT organizations are transformed into true service management functions.
[September 30, 2005, 0:00]
Put Your Customers At The Heart Of Your Business
White Papers Integrated customer relationship management and convergent billing functions enable to put customers at the heart of the business. SAP and TelesensKSCL have joined forces to develop an end-to-end customer relationship management, billing, and...
[June 11, 2004, 0:00]
Integrated Customer Relationship Management (ICRM)
White Papers The business philosophy behind ICRM is to put customer needs in the center of marketing practices and integrates all major marketing functions (including database marketing) into the Customer Relationship Management process.
[February 1, 2007, 23:00]
MySAP CRM Edition 2004
White Papers mySAP Customer Relationship Management (mySAP CRM) puts companies in a position to offer customers the greatest possible benefit and to achieve profitable growth.mySAP CRM offers industry-specific solution suites for all departments with customer...
[February 7, 2005, 23:00]
Ubiquitous Commerce - Always On, Always Aware, Always Pro-Active
White Papers The new services enabled by these capabilities will lead to a new era of ubiquitous commerce, and change all business functions from customer relationship management to enterprise and supply chain management.
[May 11, 2004, 0:00]
Productivity Tips For Pivotal Sales: Making A CRM System More Helpful For End Users
White Papers For many sales teams today, a Customer Relationship Management (CRM) system provides the resources they need to do their jobs. A CRM system serves several functions: it acts as a repository for product information, it streamlines the sales process...
[July 19, 2006, 0:00]
Results Software Helps To Maintain Customer Relationship From Prospecting Through Sales
White Papers After working on an executive search with Results Software and realizing that the software provides not only customer relationship management, but also integrated business management functions necessary for a small business company selected Results.
[July 24, 2006, 0:00]
Italian Brokerage House Replaces Lotus Notes With Customer Relationship Management Tool
White Papers Reginato & Mercante, one of Italy's leading brokers, needed an advanced Customer Relationship Management (CRM) tool to better serve clients with its specialist knowledge. The company experimented with Lotus Notes, but the system failed to deliver...
[April 2, 2008, 0:00]
CNT Embarks On Strategic Supply Chain Management Initiative
White Papers PeopleSoft EnterpriseOne solution for back-office functions with its existing customer relationship management solution for front-office operations such as sales, marketing, and customer service automation.
[October 21, 2004, 0:00]
E-Business Basics: From Customer Relationship Management To E-Manufacturing
White Papers Nowadays e-business environment enables manufacturers to automate and integrate functions as never before - from customer relationship management on the sell side, to supply chain management on the buy side, to e-manufacturing operations on the...
[January 10, 2007, 23:00]
The Customer Differential
White Papers Customer Relationship Management (CRM) is suddenly the talk of the town. CRM identifies how to profitably act on that premise, at all times, across all channels and functions. Perhaps the closest business movement was the customer satisfaction...
[August 30, 2006, 0:00]
Novell Nsure: Secure Identity Management Solutions For The SAP Environment
White Papers While identity information is present in everything from an e-mail application to the corporate white pages, the identity itself often begins in an Enterprise Resource Planning (ERP) application or similar software, such as those offered in the...
[September 29, 2005, 0:00]
Southwestern/Great American Uses MySAP Customer Relationship Management To Improve Marketing Communications And Cut Costs
White Papers But after evaluating the comprehensive mySAP Customer Relationship Management (mySAP CRM) solution, the company chose SAP.mySAP CRM connects front- and back-office functions into a single, customer-centric operation.
[November 28, 2005, 23:00]
In Pursuit Of The Extended Enterprise - Integrating CRM, ERP, And E-Commerce
White Papers Central to the proposition of an integrated, all-encompassing network is how the organization defines and implements its Customer Relationship Management (CRM) strategy. This network covers all key business functions.
[July 21, 2003, 0:00]
Idaho Technology, Inc. Drives Growth And Improves Operational Efficiency With Hosted CRM System
White Papers The company rapidly deployed a flexible, easy-to-use, and feature-rich Customer Relationship Management (CRM) system with Siebel CRM On Demand and gained the ability to extend ROI across a range of sales and marketing functions by leveraging the...
[May 30, 2007, 0:00]
