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BT Global Services Achieves 100 Percent Availability With Business Service Management Solution
White Papers The company implemented a business service management approach based on IT Infrastructure Library (ITIL) best practices that provides real-time visibility and control of services, applications, transactions and processes according to Service Level...
[December 3, 2007, 0:01]
Web Services Infrastructure: The Global Utility For Real-time Business
White Papers This white paper describes the emerging shape of that web services infrastructure and the nature of the providers who will bring it into being. Readers will learn how the creation of the global infrastructure for realtime business will add new...
[August 14, 2003, 16:19]
The Business Case For Global Multinationals To Outsource Converged IP Services
White Papers This white paper discusses the benefits for MNCs of outsourcing converged IP voice and video services to a global service provider. It also recommends the technical and business factors to For MNCs, a global IP VPN service adds the further benefit...
[March 2, 2004, 11:20]
Dell's IT Infrastructure Services, Desktops, And Notebooks Allow Global Consumer Packaged Goods Marketer Unilever To Support Staff Efficiency And Productivity With Business-Critical IT Services
White Papers The outdated client technology and non-standard services inhibited flexibility, limited scalability, and created overhead; the company wanted to completely refresh its IT infrastructure while reducing deployment and maintenance costs.
[July 3, 2008, 1:01]
Global Marine - Web Services In Action
White Papers As business increased, Global Marine needed a way to make the front-end information gathering more efficient. Global Marine is a marine specialty insurance broker, an intermediary between thousands of independent insurance agents and the...
[March 1, 2004, 23:00]
International Network Services Case Study: Global Logistics Organization
White Papers In the logistics business, optimized efficiency is essential to success. For each of the 14 areas of ITIL and ITSM, INS developed a framework vision process architecture; high-level process definitions; detailed procedure descriptions; and granular...
[July 29, 2004, 3:00]
Global Vantedge Increases The Quality And Efficiency Of Its Business By Collaborating More Effectively With Its Client's Servers Using Windows 2000 Server And SQL Server 2000
White Papers For Global Vantedge, an ITeS company operating in the focused arena of receivable management services, the key requirement was to set up a system that would allow it to access its client's servers & external databases for critical customer...
[August 25, 2004, 3:00]
Gas Natural Strengthens Global Business With Enterprise Grid Computing
White Papers Gas Natural, the Barcelona-based energy services company, traces its roots back more than 150 years to the days when the streets of Madrid and Barcelona were illuminated with gaslights. In 2003 it led a major transformation of the company's...
[November 6, 2007, 0:00]
SAP Global Trade Services: Achieving Compliance And Expediting Clearance Through Customs
White Papers You'll also hear real-life examples from companies who have found meaningful business benefits since implementing SAP GTS. Join this webcast to find out how SAP GTS can help you meet your global trade challenges today.
[November 13, 2003, 23:00]
AT&T Communication Services Using Sybase Global Data Warehouse Solution
White Papers AT&T wanted to make a system that would provide timely reports and sophisticated custom analysis of calling records for AT&T business users worldwide. AT&T's worldwide business community now has timely access to both predefined reports as well as...
[August 14, 2003, 16:19]
ADP Global Data: New Frontiers Of Services
White Papers The choices made permit ADP Global Data to grow in the business without any problems. ADP Global Data wanted to manage the volume of confidential data of customers in an absolutely secure way, Today and tomorrow.
[August 14, 2003, 0:00]
LG.Philips LCD Restructures Global Operations With Oracle E-Business Suite, Projects Benefits Totaling US$104.7 Million Over Five Years
White Papers To execute its plan, LG.Philips LCD invested US$25.9 million in an Oracle solution, including software, hardware and consulting services. Three years later, however, LCD sales were weakening amid a global supply glut and lagging demand for flat...
[May 5, 2005, 0:00]
Telesphere Networks Expands Their Business And Reduces Internal Operating Costs With Pure MPLS Network From Global Crossing
White Papers Telesphere Networks wanted to offer its customers more advanced IP services built on a pure MPLS backbone with carrier-class quality and multiple classes of service. Telesphere deployed Global Crossing for its solution which links Telesphere's core...
[July 11, 2008, 1:02]
IBM Global Services Slims Down To Grow Again
News The two main drivers of growth that Dominique Cerutti referred to were Business Performance Transformation Services (BPTS) and Business and Infrastructure Solutions. Business and Infrastructure Solutions (of which there are 45 Business Solutions...
[July 4, 2005, 13:00]
Risk E-Business: Seizing The Opportunity Of Global E-Readiness
White Papers This report examines 42 critical economies for their E-Readiness - their capacity to participate in the global digital economy. Without significant progress over the next three years, these countries will face great challenges in catching up with...
[February 6, 2004, 4:19]
Avaya Global Services: IBM Success Story - Relocation Without Disruption
White Papers For a company with the image and impeccable customer services of IBM, then, contact centre downtime is simply unthinkable. This equipment sat at its headquarters and kept the contact centre services going while, the Avaya team installed the...
[September 16, 2004, 0:00]
Information Security And Privacy For Your Global E-business
White Papers Secure.Data and TranSON address these needs by offering integrated security and directory services, which enable Public Key Infrastructure (PKI)-based single sign-on. Flexible, granular security can be built once in the data server, instead of in...
[August 14, 2003, 16:19]
Avaya Global Services - Helping San Francisco International Airport Ensure The Highest Levels Of Emergency Preparedness
White Papers With tenants increasingly depending on the airport to provide their business communications infrastructure and support, the need for an ultra-reliable, always-on network has never been greater. The Avaya Business Continuity and System Security...
[September 16, 2004, 3:00]
VeriSign's Global Business Process Platform Implementation Saves Over $17 Million In 30 Months, Yields 5-Year ROI Of 240%
White Papers Executives wanted to eliminate costly inefficiencies-and potential business risk - from separately managing different workforces, business processes, IT networks, and support services. According to VeriSign, the company's success with an earlier...
[May 8, 2005, 0:00]
Success Story Series: Service Management Techniques Featuring BT Global Services
White Papers While IT organizations work to drive down infrastructure costs, their networks support an increasing number of business-critical applications and service-sensitive technologies such as VoIP and streaming video.
[May 4, 2006, 0:00]
