Previous
Global Financial Services Firm Improves Customer Service With Ease-of-Use Solution
White Papers Today, Raymond James offers a powerful solution that enhances customer service, helps ensure regulatory compliance, and integrates easily with the business tools its Advisors use every day. Raymond James Financial is a global financial services...
[September 6, 2007, 1:00]
BT launches VPN service for global 21CN platform
News BT has introduced Intelligent Virtual Private Network, the first service for its global 21st Century Network. BT Global Services's marketing chief Claire Ritchie said the launch of the dynamic VPN service was a "big step forward", as it is the...
[March 6, 2009, 14:02]
Global-Scale Service Deployment in the XenoServer Platform
White Papers Service components execute on one or more XenoServers within resource-managed Virtual Machines (VMs) which provide resource isolation, protection, and allow the execution of arbitrary applications and services.
[July 5, 2006, 0:00]
Putting Requirements and Quality at the Core of Global Service Delivery: Current Efforts and Future Plans at Pace University
White Papers This paper outlines some initial steps taken at Pace University to prepare Computer Science students for working in a service-oriented business environment. Firstly, the ability to determine the changing services that are required and to describe...
[July 19, 2007, 1:00]
Global sat phone service awaits launch
News Inmarsat is hoping to expand the service, with global coverage within the next two years. Satellite communications company Inmarsat has taken the first steps towards building a worldwide handheld satellite phone service.
[September 4, 2006, 16:10]
XRT Boosts Customer Focus and Service With Online Global CRM
White Papers It needed a CRM system to help manage and control its customer database and boost service to 10,000 customers globally. XRT specialises in software solutions for global cash management and electronic banking.
[July 20, 2006, 0:00]
Increase Nationwide Rollout & Global Technology Deployment Service Efficiency
White Papers When one has a technology rollout to deploy on a nationwide or global scale, service efficiency is critical. While missed deadlines and unbudgeted project costs are always a concern, they should never be a likely outcome.
[March 14, 2009, 0:18]
Manufacturer Connects Global Employees to Improve Customer Service, Drive Business
White Papers Gates's heterogeneous IT infrastructure limited collaboration and remote access to e-mail - key elements of its strategic vision for an integrated collaboration solution to drive customer service and sales.
[November 8, 2006, 0:00]
Top Global Law Firm Implements Flexible CRM Platform to Enhance Client Service
White Papers Global law firm Reed Smith decided to take its client service delivery to the next level by implementing a Customer Relationship Management (CRM) system. Working with Microsoft Gold Certified Partner Client Profiles, the firm is implementing...
[March 3, 2009, 23:00]
Smiths Medical Improves Customer Service, Optimizes Global Supply Chain and Drives Growth
White Papers Smiths Medical wanted to evolve from stand-alone businesses into a global operation and consolidate disparate systems across multiple divisions and acquired companies to streamline operations and share best practices across the diverse global...
[July 30, 2009, 1:21]
Plateau Systems Goes Global With Software as a Service
White Papers Plateau also required global support and networking to facilitate its strategy for international growth. It is taking advantage of Verizon's managed hosting services, called IP Application Hosting, including its global data center and client server...
[May 30, 2009, 1:19]
Global Manufacturer Signs Up for Service, Mitigates Portal Deployment Risks
White Papers Executives at Timken were anxious to rebuild the company's entire portal to improve the efficiency of diverse, global content management. They selected Microsoft Office SharePoint Server 2007 as the company's portal solution and SAP as its...
[March 3, 2009, 23:00]
Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service
White Papers Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company's current systems and delivers functional and technical capabilities that support effective global operations.
[October 28, 2009, 8:45]
Assessing the Role of Captive Operations in Global Service Delivery Models
White Papers In response, many buyers are seeking to establish offshore captive operations, while others are divesting their captive centers, and still others are leveraging theirs to support partnerships with third-party outsourcing service providers.
[April 1, 2009, 3:22]
Global Life Sciences Service Company: Portal Roadmap
White Papers The client, an international clinical services organization, encountered serious challenges arising from decentralized organization. This decentralization caused confusion among its internal users, who had difficulty obtaining information critical...
[March 15, 2007, 0:00]
Constructing Service Machines - Global Sourcing of Knowledge-Intensive Services
White Papers Within the Service Sciences, Management and Engineering -framework service production systems can be studied as Service Machines. Essential attributes of the Service Machine are the tenacity of its incentive structure and the amount of friction...
[December 13, 2006, 0:00]
Measuring Global Denial of Service Attacks
White Papers Distributed Denial of Service (DDoS) attacks are one of the most widely crippling elements of many cyberwarfare campaigns. Cyberattacks as a tool for information warfare are not new and have been popular for well over a decade.
[June 20, 2009, 1:21]
Turbocharger Service Giant Speeds Up Global Expansion With Enhanced Workflow Integration
White Papers Facing the time crunch, Tru-Marine knows that meeting its customers' demand for excellent service quality within the shortest turnaround time requires its staff to "Get their work done right the first time".
[November 19, 2009, 0:21]
Global Distributor Improves Customer Service With Integrated E-Commerce System
White Papers A former division of Westinghouse, WESCO works with more than 24,000 suppliers to distribute products to more than 100,000 enterprise customers around the world. In response to increasing customer demands for better, more efficient online ordering...
[November 29, 2006, 0:00]
LOI: Improve Marketing and Upgrade Customer Service With IBM and SSA Global
White Papers This was solved by implementing SSA Outbound Marketing, SSA Email Marketing, SSA Service; IBM TotalStorage DS 4300, IBM BladeCenter, blade servers, IBM WebSphere, IBM Content Manager. Privately owned LOI is the market leader in distance learning in...
[March 15, 2007, 0:00]
