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Pendragon Forms Case Study: Help Desk
White Papers Pendragon Forms is used to track help desk issues downloaded from a PC database into a Palm Computing connected organizer. Before using Pendragon Forms, all calls were printed out on paper forms. Upon completion, the solutions were entered into the...
[April 18, 2004, 1:04]
Help Desk Support: To Be or Not to Be Eligible
White Papers As a help desk becomes an integral player in a University's ability to expand technology to the community, its capability to keep up with the constantly changing and growing support needs becomes an increasingly difficult challenge.
[August 23, 2006, 1:00]
Federal Government Agency: Upgrading ARS, Help Desk, and Change Management
White Papers RIGID Systems' customer ran an older version of the AR System, Help Desk, and Change Management applications. Help Desk and Change Management were highly customized with new fields and workflow. RIGID Systems installed the latest versions of AR...
[March 9, 2006, 23:00]
Mediachase IBN Help Desk and Project Management
Downloads The Mediachase IBN Help Desk and Project Management 4.5 is a feature-rich solution for businesses who need robust project management tools, help desk and issues tracking, or a combination of both. Version 4.5 includes unspecified updates.
[May 29, 2008, 16:03]
WN Help Desk Web
Downloads WN Help Desk is a shareware help desk solution with a backend database of either Microsoft SQL or Microsoft Access. WN Help Desk Standard uses only the Access backend database, while WN Help Desk Enterprise can use either the Access backend or a...
[September 2, 2003, 11:13]
Air Force Pentagon Communications Agency Boosts Help Desk Performance
White Papers In 1996, AFPCA migrated these databases onto a single platform and used Remedy's Action Request System to build a custom help desk application to track help desk requests and projects. AFPCA evaluated several commercial off-the-shelf (COTS) help...
[March 1, 2009, 0:25]
Case Study Webcast: How a top California School District Chose its Help Desk
White Papers They tried a monolithic help desk system, but users complained that it was too complicated. Franklin-McKinley School District used to manage IT incidents on paper, then via spreadsheet. In this Webcast, the District's Director of IT discusses the...
[November 13, 2008, 23:00]
Optimizing Your Help Desk: Watch Out for Warning Signs!
White Papers Optimizing Your Help Desk: Watch Out for Warning Signs! Is your help desk reaching its full potential and maximum effectiveness? It examines the impact of each scenario in relation to service levels and cost and provides an analysis of how an...
[March 3, 2009, 2:06]
How Does Your IT Help Desk Measure Up?
White Papers How efficient do you think your IT help desk really is? If you think your IT help desk could do better, it's time for an IT help desk checkup. Evaluating the efficiency of your IT help desk is easy and only takes a few minutes.
[January 13, 2009, 12:10]
Enterprise Large-Scale Help Desk Services With BMC Software and the Solaris OS
White Papers Data center IT help desk service management software is required for organizations of all sizes to improve customer support services and efficiencies, and to maintain high service levels. As one of the common leading solutions to address this...
[November 9, 2005, 0:00]
Avocent Achieves a More Efficient Help Desk
White Papers Although the company leads the market with connectivity and manageability solutions, they needed a little help with the efficiency of their help desk. After a thorough selection process, Avocent chose Soffront CRM as a central portal for tracking...
[July 11, 2006, 0:00]
Technology Company Increases Help Desk Productivity With Avaya Interactive Response and Gold Systems Web Administration Program
White Papers A major technology company's help desk supports a variety of business units. These units are located in North America and South America, and they use different technologies with different support requirements.
[May 8, 2007, 1:00]
Client Saves Over $200,000 a Month in Support Costs by Signing on CompuCom's Enterprise Help Desk
White Papers A Fortune 500 Technology company was using CompuCom to provide desk side support services and a different firm to provide help desk support. During the months of this arrangement, the help desk dispatched an average of 4,345 calls per month to be...
[April 26, 2006, 0:00]
Improves Help Desk Service With NetOp Remote Control
White Papers NetOp Remote Control software provided McDonalds with a secure means of remote help desk support to over 200 locations in Argetina. McDonalds is the world's leading food service retailer with more than 30,000 restaurants in 119 countries serving 47...
[March 7, 2009, 0:26]
SRM Help Desk 2005
Downloads A comprehensive IT Help Desk program that makes it easy to record, update and report on Users, Support Requests, Computers, Software, and Peripherals. Very intuitive and easy to filter, query and report on data.
[September 13, 2005, 19:58]
Web Help Desk Software
Downloads The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and...
[July 2, 2009, 1:40]
Complete Service Management: Beyond the Help Desk
White Papers Complete Service Management includes Help Desk, Service Level, Asset, and Knowledge Management. Integrating each component into your Help Desk not only allows your IT Director to have all customer information at their fingertips and run business...
[July 30, 2004, 0:00]
Learn the Secrets to Improving Help Desk Productivity and User Perception
White Papers The IT Help Desk is the guardian of day-to-day business productivity, and more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S.companies are satisfied with their help...
[March 11, 2009, 8:59]
How One Credit Union Restored Users' Trust in its Help Desk System
White Papers When the Addison Avenue Federal Credit Union spun off from its parent company, Hewlett-Packard, in 2002, it needed to build its own IT infrastructure and help desk. Dissatisfied with the clunky method by which it had previously handled service...
[June 16, 2009, 1:21]
BMC Remedy Help Desk
White Papers Remedy Help Desk provides the foundation for an integrated, end-to-end approach to IT Service Management. Based on best practices, Remedy Help Desk automates your ability to submit, monitor, and manage help desk cases, change tasks, and asset...
[January 19, 2006, 23:00]
