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Helpdesk Functions in HP Web Jetadmin
White Papers As a result, it is increasingly being used as a Helpdesk troubleshooting tool. HP Web Jetadmin includes several features whereby Helpdesk personnel can remotely troubleshoot printers without having to physically visit the location where the printer...
[March 10, 2006, 0:01]
HelpDesk: With Touchpaper, the Post Gets Delivered!
White Papers From this location, technical as well as professional questions are answered with help from Touchpaper's HelpDesk system. As the subsidiary of Deutsche Post AG (German Post Office), Deutsche Post Customer Service Center GmbH offers various services...
[September 2, 2008, 7:34]
Huge increase in demand for helpdesk staff
News There has been a massive increase in helpdesk support staff and IT project managers over the past year. Demand for junior and graduate entry-level helpdesk positions has increased by 45 percent compared to the same period last year, according to...
[October 24, 2007, 8:56]
Jitbit HelpDesk
Downloads Jitbit HelpDesk - customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk solution ("ticket system"), designed to deliver outstanding customer service to your clients. Jitbit HelpDesk tracks and handles your customers...
[October 22, 2009, 7:17]
HP OpenView Chalks Up Success With University Helpdesk
White Papers The client Edith Cowan University is taking a scholarly approach to the re-engineering of its IT helpdesk by implementing Hewlett-Packard (HP) OpenView Service Desk solution based on the IT Infrastructure Library (ITIL) framework.
[December 20, 2004, 23:00]
GroupLink Announces New Version of IT HelpDesk Software
White Papers It will discuss Customer satisfaction surveys at the close of a ticket, emergency banner to notify end users of system down times, ticket Pool for technicians to find and follow up on unassigned tickets, technicians can search through LDAP to add...
[December 16, 2004, 23:00]
Wragge & Co Selects Hornbill's Supportworks for Improved IT Helpdesk Productivity
White Papers The IT Helpdesk, a team of 17 analysts and trainers, is responsible for supporting the firm's legal, desktop and network systems and is using Hornbill's solution to log and manage calls from over 1030 internal customers based in its Birmingham and...
[March 15, 2006, 23:00]
Service Desk/Helpdesk Metrics and Reporting : Getting Started
White Papers This White Paper is for IT Service Desk and Helpdesk Managers who are trying to turn raw data gathered from IT Service Management into information on which informed management decisions can be based. The paper will be useful for those attempting to...
[January 8, 2008, 2:38]
UK Health Service Delivers Faster IT Support to 10,000 Users With New Business Helpdesk Support
White Papers LHIS chose Dell Business Helpdesk Support, which enables in-house IT support staff to deliver high quality, technical support service 24x7, for quick resolution through diagnostics, case management, and seamless support for third-party products.
[June 18, 2008, 1:01]
Helpdesk managers downbeat on Vista
News On Thursday, the helpdesk and support software company Axios Systems published the results of a survey that suggests only 5 percent of IT managers are aiming to deploy Vista during 2007. The survey — of 240 IT directors and helpdesk managers of...
[December 7, 2006, 14:36]
Insirux Helpdesk
Downloads Manage your support issues with Insirux Helpdesk. Great value for money and easy to install and use, Insirux Helpdesk will help your organization stay on top of your support cases with ease! Call tracking, asset management, contact management...
[February 21, 2004, 1:31]
Legacy Tools: Not Built for Today's Helpdesk
White Papers This increased mobility can help drive efficiency and boost the bottom line, but the helpdesk needs the right tools to support this new workforce. While many organizations employ legacy tools that come bundled within a suite of applications, these...
[August 15, 2009, 1:20]
FastRequest HelpDesk
Downloads FastRequest HelpDesk is the first Work Order software or help desk software to allow the creation of customized Web forms or online service requests (Checkbox, Radio Button, Text Box, Drop-down List).
[March 21, 2009, 8:55]
Verity Credit Union Streamlines Application Access, Reduces Helpdesk Costs, and Improves Customer Service With Imprivata OneSign
White Papers The IT team wanted to make it easier for employees to access the applications required to do their jobs, while reducing helpdesk ticket volume. With comprehensive financial products and services, exceptional lending rates and advanced systems for...
[April 23, 2009, 1:24]
Manufacturing Firm Cuts Helpdesk Calls From 200 to Two by Desktop Standardisation
White Papers It was also challenging for the helpdesk staff to manage the high number of support calls, running at 200 per month. As a result, with the new easy-to-use tools, staff can work more efficiently and the number of helpdesk calls has reduced to just...
[July 27, 2009, 1:20]
Creating an Online Helpdesk: Supporting Teaching and Learning
White Papers In order to provide students good online learning experience and reduce faculty's teaching load, the Department of Leadership Studies at Fort Hays State University created an Online Helpdesk to increase interaction among students as well as...
[February 10, 2009, 0:20]
I.T. HelpDesk - ITIL Best Practices - Service Support Tools for Novell or Linux... - Especially for Govt., Edu., and Healthcare
White Papers HelpDesk to achieve a "best practices" environment. In this webcast, you will see how TSTC is using GroupLink's I.T. You will also see how this solution integrates with GroupWise, eDirectory and ZENworks.
[March 21, 2006, 23:00]
AmTrust Reduced Database and Linux Helpdesk Calls by 80% With Centralized User Management
White Papers AmTrust Bank was founded in 1889, and is one of the fastest growing financial institutions in America. As more applications and databases were deployed and more users were provisioned to support growing business, challenge of managing users...
[October 11, 2008, 1:01]
MKB Bank Centralized Database Accounts in AD and Eliminated Helpdesk Calls on DB Passwords
White Papers MKB Bank wanted to avoid providing new username and passwords to their data warehouse users as well as deploying new provisioning connectors for their existing provisioning system from BMC. MKB refers to their provisioning system as Enterprise User...
[October 11, 2008, 1:01]
Customizing Altiris Helpdesk for Global Time Zone and SLA Management to Fulfill ITIL Requirements
White Papers With this new functionality available to customers they can truly embrace ITIL requirements around Service Level Management. XCEND and Incit-technology will continue to work together on providing Altiris customers with the best practices and...
[August 5, 2009, 1:21]
