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Helpdesk Functions In HP Web Jetadmin
White Papers As a result, it is increasingly being used as a Helpdesk troubleshooting tool. HP Web Jetadmin includes several features whereby Helpdesk personnel can remotely troubleshoot printers without having to physically visit the location where the printer...
[March 9, 2006, 23:00]
HelpDesk IQ - Demo And Q&A
White Papers HelpDesk IQ is the call and asset tracking solution for small business that can be installed and working for you in less than an hour. HelpDesk IQ is adaptive, browser-based, easy-to-use and improves the productivity and efficiency of your help...
[June 23, 2004, 0:00]
HelpDesk IQ - Recorded Demonstration
White Papers HelpDesk IQ is the call and asset tracking solution for small business that can be installed and working for you in less than an hour. Join this webcast for a demonstration of HelpDesk IQ and learn more.
[November 28, 2004, 23:00]
Target Helpdesk
Downloads Helpdesk software that is right on-the-mark. Target Helpdesk does much more than call logging. Target Helpdesk is the complete help desk software solution that saves you time and money. Try Target Helpdesk for yourself and begin hitting your...
[May 25, 2007, 6:46]
HP OpenView Chalks Up Success With University Helpdesk
White Papers The client Edith Cowan University is taking a scholarly approach to the re-engineering of its IT helpdesk by implementing Hewlett-Packard (HP) OpenView Service Desk solution based on the IT Infrastructure Library (ITIL) framework.
[December 20, 2004, 23:00]
Helpdesk Managers Downbeat On Vista
News On Thursday, the helpdesk and support software company Axios Systems published the results of a survey that suggests only 5 percent of IT managers are aiming to deploy Vista during 2007. The survey — of 240 IT directors and helpdesk managers of...
[December 7, 2006, 14:36]
GroupLink Announces New Version Of IT HelpDesk Software
White Papers It will discuss Customer satisfaction surveys at the close of a ticket, emergency banner to notify end users of system down times, ticket Pool for technicians to find and follow up on unassigned tickets, technicians can search through LDAP to add...
[December 16, 2004, 23:00]
For Smoother Sailing: Transform Your Helpdesk Into A Knowledge Center
White Papers Many organizations underestimate the value of the facts and figures captured by the helpdesk during the support process. Your helpdesk contains a wealth of information that can assist you to better allocate resources, target opportunities for...
[March 5, 2004, 23:00]
Oil Giant Finds Remedy For Helpdesk Problems
White Papers Oil firm Total has introduced new helpdesk software to allow its UK operations to deal more efficiently with customer complaints and iron out logistics problems. Total UK introduced a national helpdesk system from Remedy that centralised the...
[September 23, 2005, 0:00]
West Suffolk Hospitals NHS Trust Increases Helpdesk Efficiency With Supportworks From Hornbill
White Papers In 2003, the Trust selected Hornbill's Supportworks for its expanding IT helpdesk operation. The West Suffolk Hospitals NHS Trust provides acute health services in West Suffolk. The Trust's old MS Access based application was no longer suitable for...
[March 14, 2006, 23:00]
Huge Increase In Demand For Helpdesk Staff
News There has been a massive increase in helpdesk support staff and IT project managers over the past year. Demand for junior and graduate entry-level helpdesk positions has increased by 45 percent compared to the same period last year, according to...
[October 24, 2007, 8:56]
Cherokee Nation Enterprises Hits A Revenue Jackpot With PeopleSoft Enterprise HelpDesk
White Papers CNE has implemented PeopleSoft Enterprise HelpDesk with CRM Portal Pack to support the increasing help desk call volume of its rapidly growing enterprise. Cherokee Nation Enterprises (CNE) draws most of its revenue from gaming machines.
[April 8, 2005, 0:00]
SARCOM Mobilizes Helpdesk Operation
White Papers Distributing electricity to a population of over 800,000 residents in Eastern Oregon and Idaho, an electric power company asked SARCOM to build a handheld solution that allows computer technicians to access helpdesk call information located in a...
[May 2, 2004, 0:00]
How To Select The Right Helpdesk For The Information Age
White Papers Until 1993 the Internet had been growing steadily but the introduction of the World Wide Web has transformed the Internet into a visual media-rich world of information. Today organisations are using the power of the Internet to interact with...
[February 4, 2005, 23:00]
Leading Israeli Medical Authority Reduces Daily Helpdesk Calls To Single Figures
White Papers The Computation Authority at the Hebrew University of Jerusalem's Faculty of Medicine is responsible for all computing infrastructures across the campus's two faculties and five professional schools. Growing demands on the Computation Authority's...
[January 10, 2008, 23:00]
Atos Origin Delivers World Class IT And Helpdesk Support For The Olympic Games With Hornbill Systems
White Papers To help the IT systems run as efficiently as possible at the Salt Lake City Games a problem management system was used. Any incidents arising could be dealt with as soon as possible. However the product used lacked flexibility, as it was originally...
[March 14, 2006, 23:00]
Aquila Powers Greater Ef?ciency With PeopleSoft Enterprise HelpDesk
White Papers When Aquila began to divest its international business interests, the company gained a new focus in returning to a domestic regulated utility. Seeking to minimize operating costs, Aquila identified its internal help desk tools as a potential source...
[April 8, 2005, 0:00]
India Helpdesk
Talkback I worked for a large blue chip who moved their UK help desk to India,The first day it went live a Senior manager rang them to report SAP (software) had ground to a halt. The reply was " what type of grindings noises it is making please ?
[January 21, 2006, 20:34]
Counting The Cost Of Forgotten Passwords
News Up to 80 percent of calls received by helpdesk staff are from end users who've forgotten their passwords -- and with each support call costing organisations around £15, the problem is not as trivial as it may sound.
[January 14, 2003, 16:00]
Growing Swedish Company Resolves Network Complexity And Galvanises Customer Satisfaction By Implementing Latest Security Technology
White Papers The company provides helpdesk facilities that remotely access networks, and perform maintenance and upgrades. The business is growing so rapidly, that every month it must add new network configurations for the helpdesk service.
[January 14, 2008, 23:00]
