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LibertySurf Suspends Service
News LibertySurf has suspended sales of its unmetered Internet service following network and helpline congestion. The main problem for LibertySurf customers, according to Shalet, is getting access to the free 0800 technical support helpline.
[June 1, 2000, 17:29]
BT Throws Line To Stranded Biscit Customers
News According to a statement, from next Monday these 6,500 customers "will be able to call a special helpline to obtain a Migration Authorisation Code, or MAC, from BT Wholesale. Details of the helpline will be available from a web page that these...
[March 16, 2007, 15:26]
Tesco Abolishes Net Charges
News TescoNet users will now be charged 50-pence a minute for the helpline, telephone support was free as part of the £8.99 per month deal. Dixons, which charged £1 per minute for its helpline, today halved its telephone support charges.
[February 1, 1999, 13:18]
BTopenworld Accused Of Call Centre Incompetence
News BT representatives liaise with the call centres to brief them on the latest Internet service packages available, but admit that they too have received customer complaints about the level of experience possessed by helpline staff.
[October 5, 2001, 17:33]
Rupert Goodwins' Diary
Blog I phone the Oyster helpline. You need to phone the Oyster helpline. I phone the Oyster helpline. I'll just phone the helpline", he says. Last year, I wrote about London Transport's Oyster card -- an RFID ticketing system that lets us Londoners skip...
[June 18, 2004, 18:45]
Do BT Customers Get Satisfaction?
Talkback I recently had to call the Broadband talk helpline. Will Bt bever listen to us, the customer? Surprise, it was in In India and the very nice lady on the phone knew nothing about it! She put me on hold and came back with the answer that the UK...
[August 15, 2006, 13:11]
BT's Free Flights Offer Hits Turbulence
Talkback Phoned the Express helpline but no joy. Been waiting since the 2nd August.Offered cruise to Caribbean. Not heard a thing. Is this a con? Does anyone know the correct phone number for Rise Travel, as the one given is incorrect or they have changed...
[September 20, 2004, 15:12]
BT's Free Flights Offer Hits Turbulence
Talkback This Cruise offer is a shambles, I have emailed, phoned( the helpline is a waste of time! regarding my daily express cruise. It is the daily express who are at fault as this scam was edited in their paper.
[February 17, 2005, 9:37]
Dell Admits Indian Mistake
Talkback I called the Dell helpline when my mouse stopped working and was shocked to discover that the 'assistant' on the other end of the line was, infact, masturbating whilst I tried to explain my problem. He told me to reformat my hard drive.
[January 7, 2006, 1:38]
BT Hoovers Up Broadband Punters With 'free' Flights
Talkback MKM FREEPHONE HELPLINE 0800 018 2838. This number is not advertised but I am sure they would love to hear from disgruntled customers!
[June 16, 2005, 11:50]
Ofcom Launches Bulldog Investigation
Talkback I'm having big problems with Bulldog too - after they swapped their DNS servers without telling anyone, and the tech helpline just said "we are experiencing unuaually high call volumes" and cut you off - for six weeks, I decided to leave them.
[September 19, 2005, 10:27]
Dell Admits Indian Mistake
Talkback I got it in Feb 2005.when I phone the helpline all I get is a message to say " we are now closed.please go to our website" . I have a DELL computer at home xplicably crashed last week. How stupid --- the reason I am phoning is that I now do not...
[May 23, 2006, 17:08]
1,500 Government Staff Hit By ID Theft Scam
Talkback Do not believe that for one minute any form of helpline exists. Please note that I appear to be a victim of this crime. It does not. Please ask HMRC about this. Please ask the DWP about this. They are all doing the usual Civil Sevice management...
[December 6, 2005, 23:58]
Server Problems Beleaguer Hotmail Users
Talkback unable to access helpline trying for days wondering why access to websites page not available, account access denied e-mails blocked, time it is sorted !
[December 15, 2005, 9:45]
T-Mobile Vows To Stop 'screwing' Data-roaming Customers
Talkback Your helpline tells me that this is for emails - 16 on 3rd June and 4 on 5th June. part of my letter to T-mobile this week: Ref your invoice I have been charged £65.20 for “mobile data while abroad inside the EU”.
[July 5, 2006, 18:11]
Tesco Puts Broadband In Trolley
Talkback I have consistent difficulties connecting to Tesco Broadband, cannot get a reply from the so called Helpline, they don't respond to e-mails and appear to have removed their Broadband help webpage today.
[November 27, 2004, 15:52]
Software Unreliable
Member Review Despite updating my PCs to the latest standard of Windows, Office and Sony software, and having had the phone software reloaded, and taken the best advice the company helpline could offer, I still cannot synchronise my phone to any of my PCs.
[October 31, 2003, 8:44]
BT's Free Flights Offer Hits Turbulence
Talkback I have rung the helpline number a few times and they keep saying you will hear something soon. I collected the 35 tokens and sent them back straight away. To date (13.10.2004) I have received nothing from the company running this promotion.
[October 13, 2004, 12:46]
Product Stamina Is Questionable
Member Review The helpline number is a recorded message telling you to email any problems you have! The network coverage was approx 20% as strong as my normal mobile phone - maybe just a dud unit. The contrast adjusted but it was still quite difficult to read...
[January 19, 2004, 11:14]
Web-Based Self-Help Service Slashes Britannica's Support Costs
White Papers When Britannica started to distribute its world-renowned encyclopaedia products on CD, the UK operation contracted an external call centre to provide a free helpline to resolve users' technical queries.
[January 1, 1970, 0:59]
