Previous
Incident Command System
Downloads The Incident Command System is used on emergencies of every size, and it is designed to expand as needed to fit any size incident. Most of us are familar with the top level positions like Incident Commander, Operations, Planning, Logistics, and...
[October 15, 2002, 8:00]
Incident-Reporting Solution Provider Wins With Move to Microsoft-Based Infrastructure
White Papers To address support and maintenance problems, the company worked with Fujitsu Consulting to replace its first-generation anonymous incident reporting system, based on Java, Sybase, and UNIX technologies, with one based on Microsoft technologies.
[December 15, 2006, 0:00]
ITIL Basics - Incident Management
White Papers ITIL Incident Management aims to minimize disruption to the business by restoring service operation to agreed levels as quickly as possible. This webcast provides information on ITIL Incident Management.
[August 14, 2009, 5:10]
Incident Management and Automatic Alerting Tools
White Papers Much of the advice regarding Incident Management is an un-stated assumption that the main source of Incidents are calls to the Service Desk. Alerts are pre-classified and create incident records either automatically or upon human initiation.
[May 4, 2007, 7:16]
Incident Scene, Event and Disaster Management: More Effective Response With Wireless Broadband and Rugged Devices
White Papers Public safety organizations are demanding the ability to have this information available at every incident. The solution deploys a wireless broadband tactical mesh network to the incident scene with an outfitted Incident Command Vehicle, deployable...
[August 15, 2009, 1:20]
TechnoMania Improves Productivity of Customer Support Centre by 40 Percent With Integrated Incident & Problem Management
White Papers Following a comprehensive requirements analysis, the Soft Flow solutions advisor introduced the company to a CA Incident & Problem Management solution. TechnoMania is one of Lebanon's leading IT distributors and offers comprehensive technical...
[June 12, 2008, 1:01]
A Framework for Incident and Problem Management
White Papers This whitepaper defines incident and problem management based on the Information Technology Infrastructure Library (ITIL) Service Support best practices and INS's experience in the industry. It further explains the differences between incident...
[June 26, 2009, 1:36]
Enterprise Incident Resolution
White Papers The few incident resolution tools that are used, such as remote control technology or troubleshooting utilities, are often completely unmanaged and un-auditable, limiting effectiveness and exposing the corporation to excess liability and risk.
[February 13, 2009, 0:24]
Wireless Intrusion Detection Systems Including Incident Response & Wireless Policy
White Papers This paper will cover details of what a WIDS is and can do, along with incident response, and creating a wireless policy. For some time wireless has had very poor, if any, security on a wide open medium.
[May 10, 2006, 1:00]
The Elastic Enterprise in Action: IT-Empowered Incident and Problem Management
White Papers RFG believes implementing best-practice incident management and problem management processes represents significant opportunities for IT to deliver demonstrable short- and long-term business value. To capitalize on such opportunities and deliver...
[May 10, 2005, 3:00]
Transportation Incident Management: Using 3D Virtual Worlds to Train First Responders
White Papers Through a Steering Committee of police, fire, EMT, towing recovery, and transportation officials, the Coalition appropriated $1.4 million dollars for the development of the Virtual Incident Management Training System, and chose the Center for...
[March 10, 2009, 0:21]
Guide to Malware Incident Prevention and Handling
White Papers This paper provides recommendations for improving an organization's malware incident prevention measures. Malware, also known as malicious code and malicious software, refers to a program that is inserted into a system, usually covertly, with the...
[April 14, 2006, 1:01]
Magic Service Desk Helps Euler Hermes Standardize Its User Support and Incident Management
White Papers Euler Hermes is the world leader in credit insurance and one of the leaders in the bonding and guarantees business. With the acquisition of the German company Hermes by Euler in France, in 2002, the group had to consolidate its business and...
[June 12, 2009, 3:14]
Leading Publisher Improves First Call Resolution and Handles Support Incident Peaks With Remote Desktop Support Appliance
White Papers As the second largest publisher in the United States, Houghton Mifflin Harcourt develops and delivers a comprehensive set of K - 12 learning solutions. According to Manager of Technical Support Center at Houghton Mifflin Harcourt, the organization...
[February 10, 2009, 0:20]
Incident Management - Do's and Don'ts
White Papers This white paper is for IT Service Desk and Helpdesk Managers who are planning to implement a Service Desk based on ITIL principles. The paper will be useful for anyone setting up a new Service Desk on ITIL principles, or moving a current Help Desk...
[January 8, 2008, 2:38]
Incident Management: A CA IT Service Management Process Map
White Papers CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. This paper discusses how to navigate a particular ITIL process journey, reviewing each process activity that must be addressed in...
[May 8, 2009, 4:22]
Creating an Effective Security Incident Management Program: Meet Compliance and Manage Threats
White Papers The presenter of this webcast will discuss how to meet compliance and protect the network through automation and actionable intelligence via SIM technology. The presenter will explain how to identify incidents through analysis and correlation of...
[June 26, 2008, 1:01]
Emergency sausage incident shames BT
News The woes of BT (quote: BT) reached a new low this week thanks to an inexplicable emergency message about a mouldy sausage that was accidentally issued to police forces across the country. This embarrassing mistake occurred after Aberdeenshire...
[May 5, 2000, 9:11]
Forested ursine defecatory incident reported
Blog Heavens, could there be some unironed issues with biometric technology? Good job there isn't some enormous, costly scheme on the horizon which'll stand or fall on biometrics, eh?
[October 25, 2006, 17:32]
News Burst: Safeway investigating email security incident
News High street supermarket Safeway is investigating a possible online security breach Monday after hundreds of customers were sent hoax emails apparently from its computer system. The emails contained false information about price increases at Safeway...
[August 14, 2000, 9:42]
