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Incident Command System
Downloads The Incident Command System is used on emergencies of every size, and it is designed to expand as needed to fit any size incident. Most of us are familar with the top level positions like Incident Commander, Operations, Planning, Logistics, and...
[October 15, 2002, 8:00]
ITIL Basics - Incident Management
White Papers ITIL Incident Management aims to minimize disruption to the business by restoring service operation to agreed levels as quickly as possible. This webcast provides information on ITIL Incident Management.
[August 14, 2009, 5:10]
Incident Scene, Event and Disaster Management: More Effective Response With Wireless Broadband and Rugged Devices
White Papers Public safety organizations are demanding the ability to have this information available at every incident. The solution deploys a wireless broadband tactical mesh network to the incident scene with an outfitted Incident Command Vehicle, deployable...
[August 15, 2009, 1:20]
Incident-Reporting Solution Provider Wins With Move to Microsoft-Based Infrastructure
White Papers To address support and maintenance problems, the company worked with Fujitsu Consulting to replace its first-generation anonymous incident reporting system, based on Java, Sybase, and UNIX technologies, with one based on Microsoft technologies.
[December 15, 2006, 0:00]
Incident Management and Automatic Alerting Tools
White Papers Much of the advice regarding Incident Management is an un-stated assumption that the main source of Incidents are calls to the Service Desk. Alerts are pre-classified and create incident records either automatically or upon human initiation.
[May 4, 2007, 7:16]
Enterprise Incident Resolution
White Papers The few incident resolution tools that are used, such as remote control technology or troubleshooting utilities, are often completely unmanaged and un-auditable, limiting effectiveness and exposing the corporation to excess liability and risk.
[February 13, 2009, 0:24]
Transportation Incident Management: Using 3D Virtual Worlds to Train First Responders
White Papers Through a Steering Committee of police, fire, EMT, towing recovery, and transportation officials, the Coalition appropriated $1.4 million dollars for the development of the Virtual Incident Management Training System, and chose the Center for...
[March 10, 2009, 0:21]
Major Incident Medical Management and Support
Downloads A stand alone resource that provides practical and easily assimilated information for use at the scene of any major incident. With easier seamless integration of the Major Incident Medical Management and Support principles into local guidance, this...
[May 9, 2008, 8:00]
Guide to Malware Incident Prevention and Handling
White Papers This paper provides recommendations for improving an organization's malware incident prevention measures. Malware, also known as malicious code and malicious software, refers to a program that is inserted into a system, usually covertly, with the...
[April 14, 2006, 1:01]
Wireless Intrusion Detection Systems Including Incident Response & Wireless Policy
White Papers This paper will cover details of what a WIDS is and can do, along with incident response, and creating a wireless policy. For some time wireless has had very poor, if any, security on a wide open medium.
[May 10, 2006, 1:00]
A Framework for Incident and Problem Management
White Papers This whitepaper defines incident and problem management based on the Information Technology Infrastructure Library (ITIL) Service Support best practices and INS's experience in the industry. It further explains the differences between incident...
[June 26, 2009, 1:36]
The Elastic Enterprise in Action: IT-Empowered Incident and Problem Management
White Papers RFG believes implementing best-practice incident management and problem management processes represents significant opportunities for IT to deliver demonstrable short- and long-term business value. To capitalize on such opportunities and deliver...
[May 10, 2005, 3:00]
TechnoMania Improves Productivity of Customer Support Centre by 40 Percent With Integrated Incident & Problem Management
White Papers Following a comprehensive requirements analysis, the Soft Flow solutions advisor introduced the company to a CA Incident & Problem Management solution. TechnoMania is one of Lebanon's leading IT distributors and offers comprehensive technical...
[June 12, 2008, 1:01]
Motorola eCare: Virtual Hands-On Incident Resolution for Internet Service Providers
White Papers With the scope of cable and broadband services delivered to residential and business subscribers growing ever more complex, support centers must be equipped with the right tools to cost-effectively and efficiently resolve a greater number of...
[August 15, 2009, 1:20]
Magic Service Desk Helps Euler Hermes Standardize Its User Support and Incident Management
White Papers Euler Hermes is the world leader in credit insurance and one of the leaders in the bonding and guarantees business. With the acquisition of the German company Hermes by Euler in France, in 2002, the group had to consolidate its business and...
[June 12, 2009, 3:14]
Containing an Outbreak: How to Clean Your Network After an Incident
White Papers It's not the sort of statement want to hear in regards to network. Whether a network admin plans a containment strategy or an executive assessing the damage done, one knows that such situations cost time and money to resolve.
[August 4, 2009, 0:00]
Incident Management: A CA IT Service Management Process Map
White Papers CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. This paper discusses how to navigate a particular ITIL process journey, reviewing each process activity that must be addressed in...
[May 8, 2009, 4:22]
Forested ursine defecatory incident reported
Blog Heavens, could there be some unironed issues with biometric technology? Good job there isn't some enormous, costly scheme on the horizon which'll stand or fall on biometrics, eh?
[October 25, 2006, 17:32]
Leading Publisher Improves First Call Resolution and Handles Support Incident Peaks With Remote Desktop Support Appliance
White Papers As the second largest publisher in the United States, Houghton Mifflin Harcourt develops and delivers a comprehensive set of K - 12 learning solutions. According to Manager of Technical Support Center at Houghton Mifflin Harcourt, the organization...
[February 10, 2009, 0:20]
Indian Insurance Firm Decreases Time to Incident Resolution by 40% With ITIL Incident and Problem Management Best Practices.
White Papers By deploying a service desk solution with integrated incident, problem and change management processes based on ITIL best practices, ITGI has been able to standardize and optimize key service desk functions.
[July 18, 2008, 1:01]
