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Containing Computer Incidents
White Papers The 10 pointers for containing computer incidents listed above are high-level in nature, non-industry-specific, and applicable to most IT environments. These pointers are based on common containment lessons learned that Verizon Business...
[May 30, 2009, 1:19]
Leverage Your Mobile Staff, Manage and Resolve Critical Incidents Remotely With AlarmPoint
White Papers Interactive alerting applications close the loop between the help desk and the personnel who can resolve critical incidents, thereby ensuring business services continue uninterrupted. While most Support and IT organizations have incident management...
[March 19, 2009, 0:19]
Analyzing Customer Crash Incidents
White Papers BugSplat's online crash analysis service automatically captures crash detail as incidents occur at the customer's site. BugSplat analyzes this data and provides developers, QA, and support personnel reports showing what the customers are actually...
[July 2, 2007, 1:00]
Standard Protocols for Managing Security Incidents Involving Surface Transit Vehicles
White Papers Although some types of transit vehicles are less optimal targets for chemical or biological attack, in light of the broad scope of the general threat to transit, it is vital that appropriate response procedures be in place to adequately respond to...
[January 27, 2005, 2:00]
Helping the IT Organization Demonstrate True Service Value to the Business and Achieving a 43% Reduction in Incidents in Year One
White Papers The Gulf News IT department had been suffering from poor perception within the wider business. Whether it was justified or not, even the IT department itself found it difficult to tell. The team needed to ensure they were delivering what the...
[May 17, 2009, 1:48]
Linux kernel flaw could trigger DoS incidents
News Several versions of Linux from multiple vendors are reportedly vulnerable to a flaw in the Linux 2.4 kernel. According to the initial report from Secunia, the threat is related to a problem in the way the Linux kernel caches routing information...
[May 27, 2003, 13:55]
Use this contact list to report phishing incidents
White Papers Fight back against phishers by reporting their activities. This list includes contact information for 50 banks, brokerages, Web sites, and online payment systems typically used in phishing exploits. Phishing scams have evolved from being a simple...
[May 16, 2006, 5:26]
Managing Security Incidents in the Enterprise (Part II of the SSMS Introduction Series)
White Papers Organizations that make better use of the information generated by isolated protection products can achieve an integrated approach to security and incident management, thus lowering costs and improving their overall risk profile.
[October 23, 2003, 0:00]
ESRI Health Solutions: Tracking Diseases and Managing Incidents with GIS
White Papers The Commonwealth of Pennsylvania is working with ESRI to develop and implement a system designed to combat the spread of West Nile virus. Pennsylvania’s Department of Environmental Protection (DEP), Department of Health
[June 24, 2009, 11:40]
Business Driven Prioritization of Service Incidents
White Papers As a result of its increasing role in the enterprise, the IT function is changing, morphing from a technology provider into a strategic partner. Key to this change is its ability to deliver business value by aligning and supporting the business...
[March 15, 2006, 0:01]
Over 600 HMRC staff disciplined for data infractions
News HM Revenue & Customs has had to discipline over 600 staff since 2005 over data-protection incidents, according to Treasury financial secretary Jane Kennedy. Kennedy also revealed in answer to written questions from other MPs that, since 2005, HMRC...
[May 1, 2008, 14:38]
Ministry of Justice reports nine data breaches
News The Ministry of Justice has reported nine data-breach incidents, affecting around 45,000 people. The ministry reported this and eight other incidents to the Information Commissioner's Office during the last financial year.
[August 18, 2008, 8:38]
Microsoft decries information 'anarchy'
News Microsoft, whose software has been at the centre of several recent high-profile security incidents, has decided to turn up the heat on those the company considers at least partially responsible: security firms and hackers who release sample...
[October 18, 2001, 9:02]
Management group warns CEOs of data-breach risks
News Top-level managers and chief executives often do not realise the impact that IT-security incidents can have on their organisations, according to influential group the British-North American Committee.
[May 8, 2008, 14:22]
Lack of reporting hits cybercrime fight
News A reluctance by UK industry to report cybercrime incidents to police is resulting in a lack of statistics and intelligence which is in turn hampering the fight against cybercrime. When it comes to online fraud, the ratio of reported incidents may...
[April 25, 2002, 16:47]
Data broker admits theft of 32,000 records
Talkback How many similar incidents are kept under wraps? The only reason the public is aware of these incidents is because of a California law that requires companies to disclose them. From the article:
[March 10, 2005, 12:54]
Fast Response the Key for NSW Fire Brigades
White Papers The entire call centre system at the NSW Fire Brigades deals with more than 200,000 incoming calls (incidents) each year. Sydney accounts for 160,000 incidents, while Newcastle handles around 35,000. Katoomba and Wollongong deal with 20,000 each.
[July 15, 2004, 0:00]
Incident Management and Automatic Alerting Tools
White Papers Much of the advice regarding Incident Management is an un-stated assumption that the main source of Incidents are calls to the Service Desk. Although this may be true for the great majority of lower impact requests, there are different...
[May 4, 2007, 7:16]
Case Study Webcast: How a top California School District Chose its Help Desk
White Papers Franklin-McKinley School District used to manage IT incidents on paper, then via spreadsheet. Resolve IT incidents much faster, improving customer service They tried a monolithic help desk system, but users complained that it was too complicated.
[November 13, 2008, 23:00]
Survey: Security measures pay off
News Companies working to harden their security have found that the efforts have resulted in fewer incidents of unauthorised computer use and a decline in damages from security incidents, a computer security group said in a report released on Thursday.
[June 11, 2004, 12:35]
