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Incidents Manager 2
Downloads Incidents Manager can be used by all team members to coordinate their work, and to make sure that reported bugs and enhancement requests won't get forgotten. A company can use Incidents Manager to enable its QA Engineers, Development Engineers...
[October 17, 2005, 11:12]
K-12 School District Increases Call-Handling Capacity From 5 to Over 80 Incidents Per Day Using Remote Desktop Support Appliance
White Papers The geographic dispersal of the schools often required travel across the county to resolve support incidents, stretching the team's limited manpower and forcing employees to wait for long periods before a support rep could fix their problems.
[February 10, 2009, 0:20]
From Network and Information Security Situation Analyse to Incidents Management
White Papers The influence of security incidents on electronic communications networks is constantly growing and it may be forecasted that in the future there will be much more incidents. This paper describes a broad look to the issues of electronic security...
[July 6, 2007, 1:00]
The Web Hacking Incidents Database 2008: Annual Report
White Papers The Web Hacking Incident Database (WHID) is a project dedicated to maintaining a list of web application-related security incidents. The WHID's purpose is to serve as a tool for raising awareness of web application security problems and provide...
[October 6, 2009, 0:00]
Containing Computer Incidents
White Papers The 10 pointers for containing computer incidents listed above are high-level in nature, non-industry-specific, and applicable to most IT environments. These pointers are based on common containment lessons learned that Verizon Business...
[May 30, 2009, 1:19]
Helping the IT Organization Demonstrate True Service Value to the Business and Achieving a 43% Reduction in Incidents in Year One
White Papers The Gulf News IT department had been suffering from poor perception within the wider business. Whether it was justified or not, even the IT department itself found it difficult to tell. The team needed to ensure they were delivering what the...
[May 17, 2009, 1:48]
Use this contact list to report phishing incidents
White Papers Fight back against phishers by reporting their activities. This list includes contact information for 50 banks, brokerages, Web sites, and online payment systems typically used in phishing exploits. Phishing scams have evolved from being a simple...
[May 16, 2006, 5:26]
National Spam Threat Management: With Case Studies of Spam Incidents Analysis
White Papers Spam in today's globally interconnected world has gone far beyond the nuisance in end users' mailboxes. It consumes significant network bandwidth, server resources, and management man power, raising many other complex problems.
[October 14, 2008, 1:01]
Linux kernel flaw could trigger DoS incidents
News Several versions of Linux from multiple vendors are reportedly vulnerable to a flaw in the Linux 2.4 kernel. According to the initial report from Secunia, the threat is related to a problem in the way the Linux kernel caches routing information...
[May 27, 2003, 13:55]
Web Hacking Incidents Database (WHID): 2008 Report
White Papers The presenter of this webcast throws light on the challenges of risk analysis for web applications. The presenter also talks about the available vulnerability resources.
[October 2, 2009, 1:23]
Business Driven Prioritization of Service Incidents
White Papers As a result of its increasing role in the enterprise, the IT function is changing, morphing from a technology provider into a strategic partner. Key to this change is its ability to deliver business value by aligning and supporting the business...
[March 15, 2006, 0:01]
Triage With RFID Tags for Massive Incidents
White Papers In this paper, a triage system using RFID and its experiment are described. Triage is a procedure used by emergency personnel to ration limited medical resources to massive injured people, in which triage tags, are used to 1: classify and transport...
[April 14, 2009, 0:00]
Case Study Webcast: How a top California School District Chose its Help Desk
White Papers Franklin-McKinley School District used to manage IT incidents on paper, then via spreadsheet. Resolve IT incidents much faster, improving customer service They tried a monolithic help desk system, but users complained that it was too complicated.
[November 13, 2008, 23:00]
Information commissioner to act against HMRC, MoD
News The information commissioner is to take action against two government organisations over data-loss incidents. It is deeply worrying that many other incidents have been reported, some involving even more sensitive data," said Thomas.
[June 25, 2008, 15:07]
Ministry of Justice reports nine data breaches
News The Ministry of Justice has reported nine data-breach incidents, affecting around 45,000 people. The ministry reported this and eight other incidents to the Information Commissioner's Office during the last financial year.
[August 18, 2008, 8:38]
Data broker admits theft of 32,000 records
Talkback How many similar incidents are kept under wraps? The only reason the public is aware of these incidents is because of a California law that requires companies to disclose them. From the article:
[March 10, 2005, 12:54]
Dell: Exploding battery investigation ongoing
News Dell is still investigating several incidents where batteries in its laptops have reportedly exploded, chairman and founder Michael Dell told a press conference in Sydney on Monday. We are fully investigating that incident and a few other reported...
[August 14, 2006, 15:35]
Management group warns CEOs of data-breach risks
News Top-level managers and chief executives often do not realise the impact that IT-security incidents can have on their organisations, according to influential group the British-North American Committee.
[May 8, 2008, 14:22]
SpotCrime London
Downloads Crime incidents are displayed with icons representing different types of crimes including shooting, robbery, assault, theft, burglary, arson and vandalism. Users can identify high crime areas in the areas they are traveling, and get specific...
[August 21, 2009, 6:37]
Survey: Security measures pay off
News Companies working to harden their security have found that the efforts have resulted in fewer incidents of unauthorised computer use and a decline in damages from security incidents, a computer security group said in a report released on Thursday.
[June 11, 2004, 12:35]
