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Leveraging Information Technology Infrastructure Library (ITIL) Best Practices to Attain Organizational Maturity
White Papers In short, these enterprises have attained a higher level of organizational maturity than their competitors by leveraging the best practices established by the Information Technology Infrastructure Library.
[February 10, 2009, 0:20]
HP and the IT Infrastructure Library (ITIL)
White Papers The IT Infrastructure Library (ITIL) has become the most widely accepted approach to IT service management in the industry. Today, many IT or service provider organizations face the challenge of shifting paradigms from infrastructure management...
[February 24, 2005, 2:00]
The University of Canterbury Is Implementing the Information Technology Infrastructure Library With the Help of BMC Service Desk Express Suite
White Papers The company wanted to support the implementation of Information Technology Infrastructure Library best practices and show that the IT Services Unit of the University of Canterbury (UC) is accountable and meeting expectations.
[September 14, 2007, 1:00]
The IT Infrastructure Library (ITIL) in the Application Development Lifecycle
White Papers This webcast looks at best practices in IT Service Management utilizing the IT Infrastructure Library (ITIL) process framework. The webcast will discuss the changing work practices and compliance requirements that are driving new behaviors and the...
[April 19, 2006, 0:00]
Roadmap for Implementing IT Infrastructure Library
White Papers Need a roadmap for implementing IT Infrastructure Library (ITIL) processes quickly? Already using BMC Service Desk Express Suite in the organization? With BMC Alignability for BMC Service Desk Express, one benefits from a model that combines the...
[August 1, 2009, 1:21]
Statskog Improves Backup Performance and Reliability, Builds a Comprehensive, Scalable Storage Infrastructure With HP's Virtual Library System 300 Gateway StorageWorks Solution
White Papers The company implemented a comprehensive HP StorageWorks solution, including an HP StorageWorks Enterprise Virtual Array (EVA) 5000, an HP StorageWorks EVA8000, an HP StorageWorks Virtual Tape Library System (VLS) 300, HP StorageWorks MSL6060 Tape...
[September 6, 2007, 1:00]
Information Technology Infrastructure Library (ITIL)
White Papers Perot Systems has been active in ITIL development and has integrated ITIL processes into company infrastructure and operations. ITIL is a set of guidebooks defining models for planning, delivery, and management of IT services.
[March 2, 2009, 22:44]
ITIL Lands in the IT Manager's Workshop: eHealth and the IT Infrastructure Library (ITIL)
White Papers IT governance is a subject whose time has come, and ITIL is in the vanguard of this movement. The increase in efficiency, cost savings, responsiveness, and return on investment of the IT services of organizations that apply ITIL best practices will...
[November 25, 2004, 2:00]
Use Product Solutions From IBM Tivoli Software to Align With the Best Practices of the Information Technology Infrastructure Library (ITIL)
White Papers ITIL's best-practice approach is outlined in a series of seven books. Using this collection of best practices, ITIL helps align technology services with business needs, while helping to achieve a return on the technology investment.
[March 15, 2006, 0:01]
IT Service Management Tools: Information Technology Infrastructure Library (ITIL) Compatibility Considerations
White Papers The focus of IT management is shifting from technology management to efficient service delivery using commonly used processes. The obvious outcome of this trend is the blossoming interest in operational excellence and recognized best practices.
[March 17, 2006, 0:01]
IT Manager Webcast: Proactive IT Management With the Microsoft Operations Framework and IT Infrastructure Library (Level 300)
White Papers In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard service delivery are both people and process-related issues not technology.
[April 2, 2009, 1:22]
Industry split over ITIL v3 predictions
News The latest revision of the IT Infrastructure Library is about to become official, but even its most vocal proponents can't agree on just how long it will be before the latest version of the increasingly popular services management approach makes a...
[May 29, 2007, 15:58]
Selecting the Right Consultancy to Support Your ITIL Initiative
White Papers Many Consultancies claim they have the experience and expertise needed to effectively implement the Information Technology Infrastructure Library (ITIL) approach to managing IT services. Companies implementing the Information Technology...
[January 23, 2007, 0:00]
Why You Need to Know About ITIL
White Papers The IT Infrastructure Library (ITIL) has emerged as the worlds most widely accepted approach to the management and delivery of IT Services. The Information Technology Infrastructure Library (ITIL) represents a drastically different approach to IT...
[March 20, 2006, 23:00]
One man Linux band aims to write 500,000 lines of code
News Portable.NET is designed to run on a variety of operating system platforms -- GNU/Linux, BSD, Solaris, MacOS, Windows, PDAs -- whereas Microsoft only caters for Windows, and its main focus is to build a runtime engine, C# compiler, and C# system...
[January 31, 2002, 14:30]
Knowledge Management and ITIL: Creating the Adaptive Organization
White Papers The Information Technology Infrastructure Library (ITIL) provides organizations with a framework for consistent IT Service Management (ITSM) over time. Knowledge Management principles complement and augment the ITIL framework, especially in the...
[September 2, 2008, 7:34]
IBM IT Service Management Strategy Connects IT Silos to Create Real-Time Business Value
White Papers If you're one of the many CIOs seriously evaluating how IT Infrastructure Library (ITIL) best practices and similar process standardization efforts might help you reduce costs and improve the value of IT to your business, you won't want to miss...
[August 8, 2005, 12:38]
eTOM and ITIL: Should You Be Bi-Lingual as an IT Outsourcing Service Provider?
White Papers IT Infrastructure Library (ITIL) was developed by the Central Computer and Telecommunications Agency of the British government and adopted by many companies as their internal IT best practice. However, for many of the ICT service providers...
[March 10, 2006, 0:01]
The Skinny on ITIL
White Papers ITIL (the Information Technology Infrastructure Library) is, after all, a collection of best practices first developed by the British government almost 20 years ago. But ITIL is rapidly gaining ground as an IT governance model in U.S.businesses.
[July 4, 2007, 2:28]
IT Service Management Process Maps: Select Your Route to ITIL Best Practice
White Papers The Information Technology Infrastructure Library (ITIL) has become the de facto standard in IT Service Management (ITSM) best practice and the lens through which the value of IT service is viewed and measured.
[October 7, 2007, 23:37]
