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BEIT Systemhaus GmbH Creates B2B Portal For Efficient Customer Inquiries And Optimal Service
White Papers For many years, adp Gauselmann GmbH has been the mainstay of the Gauselmann Group's national business, which includes the development, production, and sale of gaming machines both with and without money prizes.
[January 1, 1970, 0:59]
Paciolan Uses Supportforce's Multichannel Functionality To Manage Customer Inquiries More Efficiently
White Papers Paciolan provides sports and entertainment venues with the software needed to facilitate automated ticketing, and serves over 90 percent of Division I-A schools, six major league baseball teams, and many other live entertainment venues across...
[January 1, 1970, 0:59]
Wisconsin Department Of Employee Trust Funds Becomes A Model Of Service Excellence With Siebel Public Sector
White Papers Telephone inquiries from ETF members increased 87 percent between 1990 and 2000, putting a significant strain on the outdated systems and manual processes the department was using to handle member inquiries and service requests.
[January 1, 1970, 0:59]
BT Unveils Multimedia Directory Plans
News BT plans to launch a multimedia directory inquiries service in the UK that could eventually see the telco storing customers' personal details online, the company said on Tuesday. Billed by BT as a "one-stop information service", the new operation...
[August 6, 2002, 12:49]
TIM Peru: Faster Time To Value From Strategic Integration Project
White Papers TIM Peru's call center receives thousands of inquiries each month. TIM Peru built the "One Call" solution for its call center on BEA WebLogic Platform 8.1.The solution brings together all the back-office data sources and applications that service...
[January 1, 1970, 0:59]
Wisconsin Department Of Employee Trust Funds Becomes A Model Of Service Excellence With Siebel EGovernment
White Papers Wisconsin Department of Employee Trust Funds recognized that as membership continued to increase, the small bank of conventional phone lines used to handle phone inquiries could no longer support prompt, effective, and efficient service.
[January 1, 1970, 0:59]
Havant Borough Provides Quality Support To Citizens With Remedy
White Papers The council urgently needed to replace the existing in-house Microsoft Access system in which all of its customer inquiries resided. The process was highly inefficient, as inquiries were logged by hand and then transferred to the computer.
[January 1, 1970, 0:59]
Lumenos Delivers World-Class Service With Siebel Call Center, MidMarket Edition
White Papers Specifically, they wanted to be able to resolve 95 percent of customer inquiries on the first call. By using the knowledge base technology and quick search capabilities of the Siebel product 98 percent of customer inquiries are resolved on the...
[January 1, 1970, 0:59]
Corporate Websites Slammed - Report
News The survey, by London-based marketing agency Rainer Ltd on FTSE 100 companies, found that many of the UK's top firms provide insufficient or confusing information on their sites.companies could not be contacted by email and a quarter of the 100...
[July 14, 1999, 15:04]
Innovating Human Capital Management With The Employee Interaction Center Based On SAP Software
White Papers The key benefits were ability to easily process inquiries and incoming orders, speedy completion of employee orders and inquiries, higher service quality. The client is Siemens AG based in Germany. The key challenge was to improve the quality and...
[January 1, 1970, 0:59]
Virginia Department Of Taxation Implements Groundbreaking EGovernment Solution
White Papers Siebel Call Center is a fundamental part of this program, providing a holistic view of the taxpayer to all personnel in the Department and allowing single-call resolution of taxpayer inquiries. Since deploying the Siebel application, it has reduced...
[January 1, 1970, 0:59]
ROC De Leijgraaf Increases IT Support Responsiveness By 20 Percent Using BMC Service Desk Express Suite
White Papers As a result, its help desk has experienced a 10 percent increase in productivity - in only three months - and despite an increase in the volume of inquiries received, is able to respond to inquiries 20 percent faster.
[January 1, 1970, 0:59]
Mobile Firms Mislead Users Wanting To Move - Report
News It found that 10 percent of inquiries about number portability -- where a customer keeps their existing mobile phone number when they move to another operator -- were answered incorrectly, with customers either told that this is impossible or that...
[August 8, 2003, 14:40]
Case Study: United States Internal Revenue Service
White Papers The Telephone Routing Information System (TRIS) is an effort to move routine inquiries onto a Voice Response Unit platform. This platform responds to very basic inquiries (balance due, refund inquiry, etc.automatically.
[January 1, 1970, 0:59]
Tough Lessons Of The Job Search
News Loane has learned to be specific on job inquiries. Many chief executive officers don't screen their own email -- assistants scan dozens, sometimes hundreds of emails, often deleting job inquiries and pitches.
[July 11, 2002, 13:28]
Positive Reception On Every Channel: The Low Cost Channel Isn't Always The Right Channel For Customer Service
White Papers In the late 1990's, the buzz in CRM was directing customer service inquiries to the low-cost channel. With the growth and expansion of the Internet, Web self-service, at just pennies per transaction, was hailed as a panacea to an over-reliance on...
[January 1, 1970, 0:59]
Fiorina Will Not Be Drawn On Dunn
News But speaking on Friday at the 2006 Women's Leadership Conference at Babson College, Massachusetts, she deflected all inquiries about the recent turmoil at HP. As a boardroom scandal casts a cloud over HP, former chief executive Carly Fiorina is...
[September 18, 2006, 10:35]
Improving Effectiveness Of Customer Service In A Cost-Efficient Way - Empirical Investigation Of Service Allocation Decisions With Out-Sourced Centers
White Papers Ever since the 1990s, the role of call centers has been transformed from simply dealing with customer inquiries to performing integrated marketing functions. Firms are starting to view contemporary call centers as preferred and prevalent channels...
[January 1, 1970, 0:59]
Time Is Critical At Calendars.com
White Papers Managing the gamut of customer service inquiries about calendars, orders, shipping, and more became an increasing challenge for Calendars.com. Calendars.com, an affiliate of Calendar Club, is the world's largest calendar online retailer.
[January 1, 1970, 0:59]
Imagine VirtualGIS
White Papers Public inquiries are common, requiring projects to be explained in great detail. Transportation infrastructure projects often cause great controversy within a community. Siting the ideal transportation corridor requires careful analysis of large...
[January 1, 1970, 0:59]
