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Interactions: The Foundation Of Business Relationships
White Papers Business relationships have always been based on interactions.Until now most of these interactions have been through conventional means,such as the telephone.But now more and more of your business interactions are over the Internet,and this trend...
[August 14, 2003, 16:19]
Knowledge Weaving: Supporting Effective And Affective Interactions In The Call Centre
White Papers It looks at how systems designs need to support efficient and effective interactions as well as encouraging curiosity, active learning and discovery. To be able to talk to customers, solve problems and develop relationships, call centre advisors...
[July 25, 2006, 3:16]
Security And Trust In Mobile Interactions: A Study Of Users Perceptions And Reasoning
White Papers This paper describes an investigation into the trust and security concerns of users who carry out interactions in ubiquitous and mobile computing environments. The study involved demonstrating an "Electronic wallet" to pay for a meal in a simulated...
[August 6, 2008, 1:19]
Combining Transactional Analytics With Insight From Interactions: A New Approach To Improving Customer Retention Models
White Papers If organizations could incorporate insight from the millions of spoken customer interactions that they receive in their contact centers, they would greatly improve the accuracy of their predictive models, be able to identify the customers who show...
[July 14, 2006, 0:00]
Tomorrow's Customer Interactions: A New Vision For The Contact Center
White Papers SIP enabled devices and applications have the potential to transform customer interactions and the way customer contact centers work. Imagine a world where the customers can easily reach the company anytime, anywhere, via any device or mode of...
[July 20, 2006, 0:00]
Experience In Applying Design Patterns To Decouple Object Interactions On The Intelligent Peripheral Prototype
White Papers When requirements indicated that changes in interactions between these objects were anticipated for future releases, design patterns were investigated to facilitate those changes. It also discusses benefits in addition to software maintainability...
[August 14, 2003, 16:19]
Blinded By A Blizzard Of Data From Your Customer Interactions?: See Clearly With Speech Analytics
White Papers From launch of a new product to promotional campaigns to how well customer complaints are mitigated, what one gathers from the customer interactions can provide critical insights to the contact center and the enterprise.
[August 8, 2007, 21:20]
Computer Simulation Of Interactions Responsible For Length And Width Tuning In The Striate Cortex
White Papers This paper describes a simulation of the long-range inhibitory interactions that produce end-stopping, surround-stopping and side-stopping in the primary visual cortex. Unlike previous models, but in line with recent understanding, the approach...
[July 19, 2007, 1:00]
Transformational Interactions For P2P E-Commerce
White Papers We call these extended message exchanges transformational interactions. The facilitator service can use these transformational interactions to allow service developers to decouple internal and external interfaces.
[August 14, 2003, 16:19]
Bridge The Interaction Gap: Adobe Platform Cuts Time, Risk Out Of Complex Supply Chain Interactions
White Papers But there's a glaring gap in streamlining supply chain processes: IT systems automate most transactions, but they fall short when it comes to speeding up complex interactions like Requests For Proposals (RFP) and other people-intensive processes.
[March 7, 2007, 0:00]
Going End-to-End: Interoperable E-Business Standards Integrated With End-User And Internal Interactions
White Papers E-business standards by and large address interactions between companies or organizations. Beginning with Electronic Data Interchange (EDI), e-business standards applied mainly to interactions between companies or organizations.
[August 14, 2003, 16:19]
User-Mode Interactions: Guidelines For Kernel-Mode Drivers
White Papers This paper provides guidelines for designing and implementing these interactions. Many kernel-mode drivers for the Microsoft Windows family of operating systems must interact with user-mode components by sharing data, objects, and handles; passing...
[July 20, 2004, 3:00]
Tomorrow's SIP-Enabled Customer Interactions
White Papers In recent years, email and web interactions have been included in the routing mix, using common routing engines across media. SIP enabled devices and applications have the potential to transform customer interactions and the way customer contact...
[July 25, 2006, 3:16]
Managing Interactions Across The Enterprise
White Papers Now, the next wave is starting to take shape, as interactions spread from the Contact Center to branch and regional offices, the back-office, and to functional experts across the entire organization. Smart businesses have seen how Contact Center...
[May 4, 2006, 10:17]
Cl: A Language For Formally Defining Web Services Interactions
White Papers This paper proposes a conversation definition language as a simple, yet powerful, way to define web services interactions. The main idea behind cl is to explicitly define the permissible message exchanges over time (conversations) between web...
[December 11, 2003, 1:45]
How Cisco Enables Electronic Interactions With Sales, Manufacturing, And Service Partners
White Papers The Cisco Business-to-Business (B2B) Operations group determined how interactions and processes between Cisco and its partners could be automated throughout the entire sales cycle. Cisco's growth has resulted in more and more sales orders to...
[March 5, 2008, 0:02]
Immaculate Interactions Places Trust In Avaya Contact Center Solution
White Papers Immaculate Interactions is an international contact center providing 24x7 comprehensive services and cost-effective solutions that match global standards of excellence. The company wanted to build an international contact center business to provide...
[September 5, 2006, 0:00]
Capture Customer Interactions: Capture Sales And Optimize Your Business
White Papers More and more organizations are fueling the enterprise with valuable customer intelligence that has been gathered from customer interactions that have taken place through the contact center. Taking it one step further, today?
[June 1, 2004, 1:03]
Analysis Of Built-In Mobile Phone Sensors For Supporting Interactions With The Real World
White Papers This paper investigates which sensors are already built-in in modern mobile phones and analyze how they can be employed in real world interactions. There is currently a lot of research going on in the field of mobile interaction with the real world.
[February 10, 2006, 0:01]
Adaptive Customer Interactions: How To Define Unique, Customer-Centric Business Processes
White Papers Are your customer interactions as streamlined and efficient as they can be? More importantly, are you maximizing every customer interaction? Join Onyx and CRM Magazine to learn how you can increase revenue with tools to better equip employees to...
[August 26, 2004, 0:00]
