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Real-Time Contact Centers Build Customer Intimacy And Improve Profitability
White Papers The paper also explains how to use your real-time contact center to improve customer intimacy and enhance loyalty. 10 Steps to Building a Real-Time Contact Center: Companies seeking a competitive edge must convert their reactive, cost-oriented...
[July 23, 2008, 21:08]
Increasing Customer Intimacy, Value-Add And Profits Through Expanded Services
White Papers Manufacturers and distributors, facing ever-increasing competition, pricing pressure and growth imperatives are quickly waking up to the opportunity offered by expanding their service organization. Services automation is one of the "hottest...
[August 3, 2007, 10:48]
Progress Through Transparency And Customer Intimacy
White Papers Cablecom is the leading service provider in Switzerland for analogue and digital media, high-speed Internet, and digital telephony in the highly competitive market of cable TV. Maintaining a high profile in this booming market over the long term is...
[May 31, 2008, 1:01]
Tata Infotech Adds Customer Relationship Management Functionality And Enhances Customer Intimacy With Baan
White Papers Tata Group is a US$9 billion conglomerate of 90 companies worldwide. Tata Infotech developed its business plans to incorporate a powerful new CRM strategy in the light of various industry and business challenges, including increased competition and...
[August 14, 2003, 0:00]
Datatec And Lowe's Home Improvement A Model Of Customer Intimacy
White Papers Lowe's, the 15th largest retailer in the U.S.operates a chain of home improvement stores. Their earlier stores had only a few PCs and a RISC processor. But their new superstores needed Cisco System network connectivity, scanning gear, an average of...
[August 14, 2003, 0:00]
Cuesol Looks To Boost Retailer Sales By Bringing Customer Intimacy And Excitement To Shopping
White Papers Cuesol has combined technology and information to create customer-interactive solutions that empower retailers to communicate with consumers on an individual basis and influence in-store purchasing behavior.
[March 15, 2007, 0:00]
Multi-Channel Service Architecture Delivers "Big Bank" Solutions With Community Banking Intimacy
White Papers Synovus Financial Services is among the leading diversified financial services organizations in the U.S. Synovus needed a technology strategy that would support our growth objectives while enhancing our ability to deliver 'High touch' products and...
[October 20, 2007, 1:00]
Microsoft Steers Away From Object Orientation
News We were putting on an appearance that we did, but the programs had far more intimacy with each other than anyone felt comfortable with. How do we discourage unwanted intimacy? As Microsoft prepares developers and independent software vendors for...
[January 27, 2004, 15:30]
CIBC Banks On SAS For Enhanced Customer Relationships
White Papers To achieve the kind of intimacy that keeps customers loyal, CIBC relies on SAS Customer Relationship Management Solutions. Using SAS, CIBC began to learn more about its customers. First, the bank used SAS to collect all customer-related data from...
[September 15, 2003, 17:01]
Application Acceleration: Speeding Up Business, Not Just Packets
White Papers For a variety of reasons (cost, customer intimacy, agility, focus), organizations continue to push people and offices out of headquarters and other large sites - meaning that fewer people are centralized, and greater numbers of personnel are out...
[April 8, 2006, 1:01]
Innovate With BEA: Deliver Next-Generation Applications Today
White Papers To achieve sustainable competitive advantage, today's market-leading companies need to focus on at least one of three strategies: customer intimacy, operational excellence, or product leadership. To do this, their information technology systems...
[June 12, 2008, 1:01]
Real-Time CRM: Groundbreaking Solutions That Drive Revenue & Profit
White Papers World-class service, customer intimacy, “One voice” responsiveness for all methods of customer contact and retaining profitable customers these are the forces driving real-time CRM adoption, channel convergence and transformation of the business.
[March 2, 2004, 11:20]
Computer Associates CleverPath Predictive Analysis Server 2.0
White Papers CleverPath Predictive Analysis Server delivers advanced, patented neural network technology, enabling eBusiness applications to predict end-user needs, suggest new selling opportunities, and dynamically customize the user-interface to achieve...
[August 14, 2003, 16:19]
Cisco Service Control Application For Broadband - Usage Analysis And Reporting
White Papers For several years the service provider industry has been espousing the benefits of "application-based" or "content-based" services as a way of establishing sustained differentiation and reaching a high level of intimacy with subscribers.
[November 3, 2005, 0:00]
Getting The Most Value From Business Video
White Papers It conveys much of the intimacy and immediacy of seeing someone or something in person, without the expense of travel - and it can let the viewer control the time and place. Video often has not been a low-cost solution, however.
[June 13, 2008, 1:01]
Getting It Right: Turning Customer Value Into Competitive Advantage In Retail Banking
White Papers Product silos, inconsistent customer communications and the inability to act on customer insight across the enterprise block retail banks from grabbing the larger payoffs that customer intimacy offers.
[May 12, 2007, 1:00]
Mitsukoshi Ltd. Changes The Retail Landscape With Intelligent Fitting Rooms That Increase Sales And Customer Satisfaction
White Papers And that intimacy is only growing, as Mitsukoshi continues to give its customers what they want: a pleasurable shopping experience. Operating one of the largest, not to mention oldest, retail companies requires a keen sense of knowing what the...
[March 5, 2008, 0:02]
Business Ready Branch For Automotive
White Papers The Business Ready Branch for Automotive solution provides layered services to protect, optimize, and grow business, while helping enable a series of applications that give dealers and OEMs a competitive advantage with respect to collaboration...
[February 7, 2005, 2:00]
Are You Listening To Your Customers?
White Papers The new millennium sees businesses seeking to deliver the customer experience and intimacy of the corner store, engendering the same loyalty yet with greater economies of scale and efficiencies. A guide to understanding the strategic importance of...
[February 2, 2004, 1:10]
Rupert Goodwins' Diary
Blog After a while, you stop being worried by the ladies of negotiable intimacy and the neurochemically altered street denizens that cluster around King's Cross, and shortly after that you stop seeing them altogether.
[December 19, 2003, 16:15]
