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IP Telephony Boosts Contact Centre Efficiency
White Papers The GRO decided to deploy an IP-based telephony system with contact centre functionality that would not only improve its call management capabilities, but also future-proof the contact centre's functionality for voice-activated directories...
[August 10, 2006, 0:00]
IP Telephony from A to Z
White Papers Making the decision to switch to IP telephony and deploying the system is no small task. But help is here. Download this complementary e-book to assist you with your pre-decision questions and post-decision planning and implementation.
[November 10, 2009, 16:03]
Avaya Application Solutions: IP Telephony Deployment Guide
White Papers This paper describes Avaya's Application Solutions product line, IP Telephony product deployment, and network requirements for integrating IP Telephony products with an IP network. The paper can be used as a tool to provide a better understanding...
[February 3, 2005, 2:00]
IP Telephony Services: New Paradigm Requirements for Support Services
White Papers In this new model, telephony runs as an application, and must operate on and interoperate with the IP network's data infra-structure and management environment. Success of an enterprise's telephony enabled business applications depends on their...
[August 30, 2006, 1:00]
IP Telephony Solution: Technical Brief
White Papers The integration of ProCurve Networking infrastructure with Mitel Networks telephony equipment offers a best-of-breed end-to-end IP telephony solution based upon industry standards and interoperability.
[December 1, 2005, 0:00]
IP Telephony Company Staff Each Save 30 Minutes a Day With Unified Communications
White Papers Telephony firm webcall, a Microsoft Gold Certified Partner, offers software-based Voice over IP (VoIP) telephony solutions to businesses across Europe, the Middle East, and Africa. The organization is among the first to implement a true unified...
[February 19, 2008, 0:02]
IP Telephony Case Study: How Cisco IT Merged Voice and Data Engineering Groups
White Papers To efficiently and effectively deploy and support converged applications, such as IP telephony, unified messaging, and videoconferencing, Cisco IT would need to reorganize. When Cisco Systems migrated to IP communications, previously separate...
[March 5, 2008, 0:02]
IP Telephony Solution White Paper
White Papers IP telephony - the implementation of voice over an IP-based network - is fast becoming an attractive and viable opportunity for businesses. This paper explores how ProCurve Networking IP Telephony solutions can help move businesses closer to...
[January 30, 2009, 7:28]
Procurve Networking by HP: IP Telephony Solution White Paper
White Papers IP telephony - the implementation of voice over an IP-based network - is fast becoming an attractive and viable opportunity for businesses. The ProCurve Networking by HP family of products, services and solutions - including Ethernet switches...
[January 3, 2007, 1:09]
IP Telephony Management System Automates Service Configuration
White Papers To manage all of the hardware and software in an enterprise IP telephony network, Avaya created an application in 2005 called the Hosted Solution Element Manager (HSEM), which it built using the Microsoft .NET Framework 1.1.
[February 22, 2007, 0:00]
IP Telephony in Todays Environment and Customer Experience
White Papers Telecommunications customers have questions around quality of service, the reliability of IP networks, and how to manage IP Telephony environments. Through this webcast one can learn about effectively managing an IPT environment and the elements of...
[April 5, 2006, 0:00]
IP Telephony for Small Business: Reduce Costs and Increase Productivity
White Papers This White Paper provides an introduction to IP Telephony and its benefits to small businesses. It explains the basic concepts behind IP telephony technology, provides an overview of its benefits, and details how businesses can begin to deploy IP...
[May 19, 2009, 1:18]
ProCurve Networking by HP: IP Telephony Solution
White Papers The ProCurve Networking by HP family of products, services and solutions - including Ethernet switches, routing switches, wireless solutions and network management applications - allows customers to build IP telephony solutions that meet current...
[March 2, 2009, 21:34]
Migrating to IP Telephony Networks: Smart Path for Enabling Advanced Communication Applications (IDC)
White Papers Internet Protocol Telephony (IPT) networks are gaining significant momentum in the enterprise market, with the IP-based equipment market including IP telephones to exceed $10.9 billion worldwide in 2009, a compound annual growth rate of more than...
[April 16, 2007, 14:51]
Making the Right Call: Ensuring a Successful IP Telephony Implementation
White Papers Download this paper to read what makes a good convergence strategy, and see the six questions to ask that are essential towards ensuring a successful IP telephony implementation. The benefits of a converged network seem obvious: not having to...
[July 15, 2008, 1:01]
Sports Academy Scores Big with IP Telephony
White Papers ASPIRE, Qatar's Academy for Sports Excellence, enhances user mobility with Avaya IP Telephony solutions to support its quest to become a world-renown training facility for young Middle Eastern student-athletes with the potential for greatness.
[April 16, 2007, 14:51]
Podcast: Assuring Voice Quality on IP Telephony Rollouts
White Papers IP Telephony deployment changes dramatically when the job grows from "a few sites" to a full company-wide rollout across many locations. Download and view this podcast version of ZDNet's on-demand Webcast, Assuring Voice Quality on IP Telephony...
[July 14, 2008, 11:56]
Businesses failing to secure IP telephony
News Businesses are failing to secure their IP telephony networks because of a lack of knowledge, according to one veteran VoIP engineer. Nearly nobody is deploying secure IP telephony," Vyncke said, speaking at the RSA Conference Europe 2007 in London.
[October 24, 2007, 17:36]
Migrating to Converged Networks and IP Telephony Applications
White Papers This paper explores the new requirements that migration to converged voice and data networks is creating for IP Telephony architectures and their operation and management.
[April 16, 2007, 14:51]
Managing IP Telephony With OpenView
White Papers HP OpenView and Avaya have partnered to provide an integrated solution for managing Avaya IP telephony environments.
[April 5, 2006, 0:00]
