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IBM Tivoli Express: IT Management Solutions For SMB
White Papers One challenge has been to find effective, efficient, and complete automated solutions to address IT management needs that fit their specific operational needs and budgets. This paper first discusses the unique challenges faced by IT operating in...
[April 21, 2007, 0:00]
Management By Contract: IT Management Driven By Business Objectives
White Papers With its Darwin Architecture, HP addresses business agility, defined as the ability of one enterprise to respond to and anticipate business changes with speed and flexibility while meeting cost, quality of service and risk management objectives.
[November 3, 2004, 23:00]
IT Services Management: Achieving Service Excellence By Leveraging ITSM And Six Sigma
White Papers This paper will discuss the importance of Six Sigma and its relation with IT Service Management. IT expenses are growing at a significantly faster rate than any other portion of the business and is now a significant component of the cost of doing...
[August 1, 2004, 0:00]
IT Asset Management: Saving Money, Reducing Risk
White Papers With asset management, IT departments can know what hardware and software they have in place, monitor application usage, budget more accurately for upgrades, improve their in-house IT support and performance and even track Internet usage - all...
[January 6, 2006, 23:00]
IT Infrastructure Management: Avoiding The Butterfly Effect In Your Enterprise
White Papers This white paper will examine the keys to cost-effectively managing your IT infrastructure for continuous availability by focusing on three core topics: Achieving Service Excellence and Continuous Availability, Reducing the Risk of Change, and...
[August 1, 2004, 0:00]
IT Service Management: Leveraging ITSM In A Multi-Vendor Outsourced Enterprise
White Papers It will detail the employing and leveraging of IT Service Management best practices to address these issues and minimize the impact of operating in such an environment and finally this white paper will detail an proactive approach to accommodating...
[April 19, 2006, 0:00]
IT Service Management: A Business Based Assessment Approach To ITIL Maturity
White Papers A primary focus of IT Service Management (ITSM) is the application of the ITIL best practices framework to enable IT to be a more effective service provider across the enterprise. One can make a convincing case that such assessment methods do not...
[April 19, 2006, 0:00]
IT Portfolio Management Model - An Introductory Overview
White Papers CIOs must adopt a portfolio management methodology and related processes that allow for the effective and efficient categorization of all IT assets (including human capital). The portfolio management process should provide sufficient analytical...
[October 27, 2006, 0:00]
IT Service Management: An Overview
White Papers The purpose of this paper is to provide the reader with an introduction to the field of IT Service Management (ITSM) using the best practice guidelines of the IT Infrastructure Library (ITIL). It also explains how ProActive can assist IT service...
[July 31, 2004, 0:00]
IT Service Management: Important Foundations Laid For Far-Reaching E-Commerce
White Papers HPS C&I installed Heidelberg's central e-infrastructure and introduced completely new, professional IT service management at the company in just five months. HP's ITSM (Information Technology Service Management) methods, which provide effective...
[March 14, 2006, 23:00]
IT Asset Management Fact Sheet
White Papers IT asset management is the first step in reducing complex systems and optimizing business processes. IT Asset Management can help a company to reduce the complexity of IT systems, comply with federal regulations such as SOX and HIPAA, ease IT...
[October 28, 2006, 0:00]
IT Services Management Service Brief: ITSM Assessment
White Papers A primary focus of IT Service Management (ITSM) is the application of IT best practices (founded in ITIL) to enable IT to be a more effective service provider across the enterprise to satisfy the organization's business requirements.
[April 19, 2006, 0:00]
IT Service Management: Change Management Methods And Implementation Best Practices
White Papers Change Management is the process of planning and coordinating the implementation of all changes (any planned alteration or addition to the operating environment including application systems) into the production environment in a logical and...
[August 1, 2004, 0:00]
IT Service Management
White Papers This paper introduces concept of IT service management that encompasses the production operations disciplines required for IT service delivery. These are the engine room functions, it does not include the application development or maintenance...
[July 23, 2007, 0:00]
IT Service Management Clinic - Sarbanes Oxley Impact Analysis
White Papers It discusses on the impact of Sarbanes Oxley Act on It Service Management. This webcast has been hosted by Avante.
[December 14, 2004, 23:00]
IT Security Management As A Business Enabler
White Papers Effective IT security management is based on a comprehensive and integrated strategy that includes three major components: Identity and Access Management (IAM), Security Information Management (SIM) and Integrated Threat Management (ITM).
[February 1, 2007, 23:00]
Enterprise Project Management - IT Governance And The Program Management Office
White Papers The Microsoft® Office Enterprise Project Management Solution provides a full set of capabilities for project teams, managers, and executives and delivers specific benefits for better IT governance and a higher-functioning Program Management Office.
[January 13, 2006, 23:00]
The IMPACT Of ITIL, IT Service Management: A Best Practices Framework For Government Agencies
White Papers IT is being challenged to run as a service to the business it supports. The challenge facing most IT shops is how to best leverage ITIL and implement these best practices given they are maxed out just keeping things running as they are.
[March 14, 2006, 23:00]
IT Service Management And Measurement Best Practices
White Papers In fact, measurement is a key part of any IT Service Management initiative. IT has never lacked for measurement. However, most IT measures focus on technical metrics that remain a mystery to business users.
[March 14, 2006, 23:00]
IT And Project Management: The New IS Literacy
White Papers This paper present a new IS literacy course which is heavily reliant on project management techniques, teamwork, and active learning, while incorporating fundamental IT concepts. Many courses are still delivered by primarily a lecture format.
[December 19, 2005, 23:00]
