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The IBM Tivoli Express Portfolio: IT Management Solutions for SMB
White Papers One challenge has been to find effective, efficient, and complete automated solutions to address IT management needs that fit their specific operational needs and budgets. Small and medium-sized businesses face challenging problems and obstacles to...
[April 21, 2007, 1:00]
IBM Tivoli Express: IT Management Solutions for SMBs
White Papers One challenge is finding efficient and effective automated solutions to address IT management needs—solutions that fit the specific operational needs and budgets of today's SMBs. Small and medium-sized businesses (SMBs) must overcome many...
[December 4, 2006, 14:24]
IT Management for Small Businesses
White Papers Using third parties to help take the strain - Small and medium sized businesses (SMBs) face many of the same challenges as large enterprises when it comes to IT management. They have increasingly complex systems that they rely on to drive their...
[August 1, 2007, 1:00]
IT Management for Small Businesses
White Papers Using third parties to help take the strain - Small and medium sized businesses (SMBs) face many of the same challenges as large enterprises when it comes to IT management. They have increasingly complex systems that they rely on to drive their...
[July 21, 2007, 1:00]
IT Service Management Tools: Information Technology Infrastructure Library (ITIL) Compatibility Considerations
White Papers The focus of IT management is shifting from technology management to efficient service delivery using commonly used processes. For this reason, Pink Elephant has developed a service to assist organizations that are in the process of selecting...
[March 17, 2006, 0:01]
IT Service Management With the Human Touch: Embracing the Ethos of Customer Focused Service
White Papers Components such the Configuration Management Database (CMDB) and Change/Release Management underpin the successful implementation of ITIL but are highly process driven rather than customer focused. Delivering exceptional service requires the...
[May 16, 2009, 1:17]
IT Asset Management: Saving Money, Reducing Risk
White Papers With asset management, IT departments can know what hardware and software they have in place, monitor application usage, budget more accurately for upgrades, improve their in-house IT support and performance and even track Internet usage - all...
[January 6, 2006, 23:00]
IT Service Management - Best Practices for Sustainable Development
White Papers IT Managers turn to IT Infrastructure Library (ITIL) guidance to help them implement IT Service Management best practices. The Service Management section of ITIL defines 10 processes and a function. When adopting ITIL, organizations gain several...
[February 10, 2009, 0:20]
IT Service Management - A Roadmap for Success
White Papers Information Technology Service Management (ITSM) is a set of specialized organizational capabilities for providing value to customers in the form of services. It generally covers the "Back office" or the operational concerns of IT management.
[January 30, 2009, 5:57]
IT Work Management - Click-Through Demo
Downloads Scenario Summary: IT work management solutions built using the Microsoft Office System provide tools, framework, and business processes that can enable IT organizations to more effectively manage technology, business, and software development...
[October 5, 2007, 14:38]
IT Service Management Standards: A Reference Model for Open Standards-Based ITSM Solutions
White Papers This paper describes the critical importance of open standards1 for IT Service Management (ITSM). The paper presents an overview of ITSM, including underlying elements such as ITIL and autonomic computing; an architecture for the realization of...
[April 21, 2007, 1:00]
IT Service Management Process Maps: Select Your Route to ITIL Best Practice
White Papers The Information Technology Infrastructure Library (ITIL) has become the de facto standard in IT Service Management (ITSM) best practice and the lens through which the value of IT service is viewed and measured.
[October 7, 2007, 23:37]
IT Risk Management: Guide to Software Risk Assessments and Audits
White Papers Risk management is the process that allows IT managers to balance the operational and economic costs of protective measures and achieve gains in mission capability by protecting the IT systems and data that support their organizations' missions.
[July 14, 2009, 1:19]
IT Portfolio Management Model - An Introductory Overview
White Papers CIOs must adopt a portfolio management methodology and related processes that allow for the effective and efficient categorization of all IT assets (including human capital). The portfolio management process should provide sufficient analytical...
[October 27, 2006, 3:19]
IT Service Management and Measurement Best Practices
White Papers In fact, measurement is a key part of any IT Service Management initiative. IT has never lacked for measurement. However, most IT measures focus on technical metrics that remain a mystery to business users.
[March 14, 2006, 23:00]
The IMPACT of ITIL, IT Service Management: A Best Practices Framework for Government Agencies
White Papers Is one ready to adopt the strategies of today's service management leaders? IT is being challenged to run as a service to the business it supports. The challenge facing most IT shops is how to best leverage ITIL and implement these best practices...
[March 14, 2006, 23:00]
TechNet Webcast: How Microsoft Does IT: Management and Operations in Windows Server 2008 (Level 300)
White Papers Microsoft Windows Server 2008 is the next generation of the Windows Server operating system that provides Information Technology (IT) professionals with the tools and features that allow them to maximize control over their network while providing...
[July 3, 2008, 1:01]
IT Service Management Process Maps: Select Your Route to ITIL Best Practices
White Papers The goal of IT Service Management is to improve service by optimizing technology, controlling costs and maximizing the time and talent of an organization's most valuable resource - its people. As such, ITIL provides an excellent vehicle for...
[August 15, 2009, 1:20]
IT Service Management: A Business Based Assessment Approach to ITIL Maturity
White Papers A primary focus of IT Service Management (ITSM) is the application of the ITIL best practices framework to enable IT to be a more effective service provider across the enterprise. One can make a convincing case that such assessment methods do not...
[April 19, 2006, 1:01]
IT Services Management Service Brief: ITSM Assessment
White Papers A primary focus of IT Service Management (ITSM) is the application of IT best practices (founded in ITIL) to enable IT to be a more effective service provider across the enterprise to satisfy the organization's business requirements.
[April 19, 2006, 1:01]
