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IT department report card
White Papers Keeping your IT department running smoothly means staying on top of each critical area of the operation--from change management to virus protection to licensing issues. This tool will help you measure the effectiveness of each aspect of your IT...
[May 18, 2006, 1:00]
IT Department Delivers on Its Business Objectives With an EPM Solution
White Papers To support internal operations and core customer applications, the IT department used Microsoft Office Project Server 2003. Administaff, a full-service human resources services provider, wanted to improve visibility into resource utilization and...
[November 17, 2007, 0:00]
Department of Health dismisses NHS IT blame
News The Department of Health has hit back at a parliamentary report that criticises the NHS's multi-billion pound IT upgrade, claiming the analysis is out of date. It insisted that Connecting for Health (CfH) — the NHS department running NPfIT — had...
[April 17, 2007, 14:17]
City IT Department Improves Data Protection and Backup Process Efficiency
White Papers The city's IT department, which manages the entire technical infrastructure, had been using a data backup and recovery solution that was difficult and time-consuming to configure. Southlake implemented the beta of Microsoft System Center Data...
[April 26, 2008, 1:02]
How scalable is your IT department?
News Another factor that can affect the scalability of your department is the organisational model on which it's based. On the other hand, building the department from the ground up with qualified professionals is likely to make it easier to grow the...
[September 27, 2006, 12:00]
Marketing the value of your IT department
White Papers Raising IT's profile through a carefully crafted marketing effort can help the department establish appropriate levels of service delivery and expectation within all layers of the organization. Information technology is one of the most important...
[May 16, 2006, 6:13]
The CIO 'born and bred' in the IT department
News Now head of a multinational IT department, Dew is wrestling with many of the technology and business challenges confronting his peers such as the danger and opportunities posed by open source, the ability of RFID to transform the supply chain and...
[August 18, 2005, 15:50]
McAfee Spam Filter Improves IT Department Performance at Berendsen
White Papers The staff and the IT department spent a lot of time receiving and providing support, and a lot of bandwidth was wasted. Berendsen Textil Service is a value added provider of textiles and hygiene articles to hotels, restaurants, hospitals, nursing...
[August 4, 2008, 19:08]
Midas Group's IT Department Provides Gold Service Using Hornbill Supportworks
White Papers Using the automated mechanisms within Supportworks for customer access, such as Web Self-service, email integration and improved call logging, the IT department handles over 1500 calls per month. The Midas IT team of just seven people provides...
[March 15, 2006, 23:00]
Government department loses £1.5bn through IT
News The Department for Work and Pensions is losing an estimated £1.5bn a year due to the introduction of new methods of working and IT systems, Parliament's Public Accounts Committee said on Tuesday. While making the cuts - around 30,000 jobs will be...
[October 13, 2005, 11:15]
The end of the IT department as we know it?
Talkback Wonderful, so a techie needs to understand the business side. So does this mean instead of the 1 CIO, we now have, or need to have, an army of CIO's? This is an unrealistic, and dangerous, outcome. While its great to have everyone so involved, I...
[October 25, 2004, 16:15]
Government department loses £1.5bn through IT
Talkback Looks to me that they went ahead without actually knowing what they had, where it was, how it worked, what is important, how to fall-back to the last known good situation or even how to determine what is and isn't good for them before implementing...
[October 14, 2005, 22:13]
Government department loses £1.5bn through IT
Talkback It's always reassuring to know our taxes are put to good uses.
[November 15, 2005, 10:25]
SAS IT Service Level Management - Prove Your IT Department Is Providing Value
White Papers IT needs a way to analyze service performance and demonstrate its contribution to the achievement of business goals. This webcast explains SAS IT Service Level Management, a comprehensive solution that enables one to collect and analyze IT...
[August 31, 2007, 1:00]
Systems Integrator Becomes "Virtual IT Department" for Customers With Remote Desktop Support Appliance
White Papers After evaluating several solutions, Beringer finally settled on Bomgar in December of 2007 and had it up and running immediately. Beringer serves over 1000 companies nationwide consisting of over 300 devices and servers and thousands of end users.
[February 10, 2009, 0:20]
IT Service Management: Is it now too important to leave to the IT department alone?
White Papers IT service management solutions can help you become more focused on the business needs necessary to facilitate speed-to-market, flexibility, control, and improved efficiency. These benefits can then help enable your business to compete more...
[February 2, 2009, 8:17]
IT Services Department Improves Operations and Cuts Costs
White Papers Lacking structure and formality around many of its support processes, the ITS department became highly reactive and operations were hard to manage. As the region's premier academic healthcare facility, the University of Kansas Hospital delivers...
[October 11, 2008, 1:01]
Streamlining Backup and Email Management With Symantec Helps Three-Person IT Department Support Industry Leader
White Papers Fast growth left Sanyo Energy (Hong Kong) Co. Ltd.with a backup solution that became unreliable and email that became difficult to manage, expensive to store, and nearly impossible to search. Now Symantec solutions deliver reliable backup in 38...
[January 18, 2008, 0:01]
Swinburne Builds on Intelligence With SAS
White Papers The IT department of Victoria's Swinburne University of Technology is responsible for three main areas: client services, infrastructure, and information systems. When ISIS was first set up, the department evaluated what was required for the project...
[October 20, 2006, 0:00]
User acceptance 'key' in desktop Linux migrations
News Mannheim's IT department is offering incentives to employees to get them more interested in open source software. To attract users' interest in open source, the Mannheim IT department is providing every city employee with copies of
[November 30, 2005, 11:05]
