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IT Department Delivers on Its Business Objectives With an EPM Solution
White Papers To support internal operations and core customer applications, the IT department used Microsoft Office Project Server 2003. Administaff, a full-service human resources services provider, wanted to improve visibility into resource utilization and...
[November 17, 2007, 0:00]
IT department report card
White Papers Keeping your IT department running smoothly means staying on top of each critical area of the operation--from change management to virus protection to licensing issues. This tool will help you measure the effectiveness of each aspect of your IT...
[May 18, 2006, 1:00]
Department of Health dismisses NHS IT blame
News The Department of Health has hit back at a parliamentary report that criticises the NHS's multi-billion pound IT upgrade, claiming the analysis is out of date. The Department of Health was quick to retort, noting that the PAC report was based on a...
[April 17, 2007, 14:17]
McAfee Spam Filter Improves IT Department Performance at Berendsen
White Papers The staff and the IT department spent a lot of time receiving and providing support, and a lot of bandwidth was wasted. Berendsen Textil Service is a value added provider of textiles and hygiene articles to hotels, restaurants, hospitals, nursing...
[August 4, 2008, 19:08]
City IT Department Improves Data Protection and Backup Process Efficiency
White Papers The city's IT department, which manages the entire technical infrastructure, had been using a data backup and recovery solution that was difficult and time-consuming to configure. Southlake, Texas, is a small, growing city of 26,000 people.
[April 26, 2008, 1:02]
Marketing the value of your IT department
White Papers Raising IT's profile through a carefully crafted marketing effort can help the department establish appropriate levels of service delivery and expectation within all layers of the organization. Information technology is one of the most important...
[May 16, 2006, 6:13]
Midas Group's IT Department Provides Gold Service Using Hornbill Supportworks
White Papers Using the automated mechanisms within Supportworks for customer access, such as Web Self-service, email integration and improved call logging, the IT department handles over 1500 calls per month. Hornbill Systems supplied its Supportworks system to...
[March 15, 2006, 23:00]
How scalable is your IT department?
News Creating a scalable department structure The most common problem that occurs when a one-person department needs to expand is the difficulty that person may have in delegating both tasks and responsibility.
[September 27, 2006, 12:00]
The CIO 'born and bred' in the IT department
News Now head of a multinational IT department, Dew is wrestling with many of the technology and business challenges confronting his peers such as the danger and opportunities posed by open source, the ability of RFID to transform the supply chain and...
[August 18, 2005, 15:50]
Government department loses £1.5bn through IT
News The Department for Work and Pensions is losing an estimated £1.5bn a year due to the introduction of new methods of working and IT systems, Parliament's Public Accounts Committee said on Tuesday. Further disruption is likely at the department due...
[October 13, 2005, 11:15]
The end of the IT department as we know it?
Talkback Wonderful, so a techie needs to understand the business side. So does this mean instead of the 1 CIO, we now have, or need to have, an army of CIO's? This is an unrealistic, and dangerous, outcome. While its great to have everyone so involved, I...
[October 25, 2004, 16:15]
Government department loses £1.5bn through IT
Talkback Looks to me that they went ahead without actually knowing what they had, where it was, how it worked, what is important, how to fall-back to the last known good situation or even how to determine what is and isn't good for them before implementing...
[October 14, 2005, 22:13]
Government department loses £1.5bn through IT
Talkback It's always reassuring to know our taxes are put to good uses.
[November 15, 2005, 10:25]
SAS IT Service Level Management - Prove Your IT Department Is Providing Value
White Papers Service expectations are growing faster than budgets. IT needs a way to analyze service performance and demonstrate its contribution to the achievement of business goals. This webcast explains SAS IT Service Level Management, a comprehensive...
[August 31, 2007, 1:00]
Systems Integrator Becomes "Virtual IT Department" for Customers With Remote Desktop Support Appliance
White Papers Beringer serves over 1000 companies nationwide consisting of over 300 devices and servers and thousands of end users. Beringer had a team of 12+ support representatives providing support to all of their customers.
[February 10, 2009, 0:20]
IT Service Management: Is it now too important to leave to the IT department alone?
White Papers IT service management solutions can help you become more focused on the business needs necessary to facilitate speed-to-market, flexibility, control, and improved efficiency. These benefits can then help enable your business to compete more...
[February 2, 2009, 8:17]
IT Services Department Improves Operations and Cuts Costs
White Papers Lacking structure and formality around many of its support processes, the ITS department became highly reactive and operations were hard to manage. As the region's premier academic healthcare facility, the University of Kansas Hospital delivers...
[October 11, 2008, 1:01]
Streamlining Backup and Email Management With Symantec Helps Three-Person IT Department Support Industry Leader
White Papers Fast growth left Sanyo Energy (Hong Kong) Co. Ltd.with a backup solution that became unreliable and email that became difficult to manage, expensive to store, and nearly impossible to search. Now Symantec solutions deliver reliable backup in 38...
[January 18, 2008, 0:01]
Petron Corporation Achieves Zero Backup Failure, 100% Recoverability With BrightStor ARCserve Backup
White Papers The IT department's Network Operations division performed full online backup of their core SAP using Super Digital Linear Tapes (SDLT). As a result, the IT department was able to complete just one successful full online backup every week.
[February 22, 2007, 0:00]
Inland Revenue 'loses' 500 PCs
News A spokeswoman told the BBC that the department found it "difficult" to keep track of its 60,000 computers, and added that their 'loss' was probably caused by an auditing problem. In January, it emerged that some individuals within the department...
[February 17, 2003, 14:38]
