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IT Support
Talkback Company thinks IT Support stands for INTEGRETED Technology Support, all CCTV faults, Burgler alarms,Hardware,Software,Database,Security any problem .yes, its IT Support problem! Supporting IT under non-tec managment is the biggest challenge one can...
[February 8, 2008, 21:38]
Goal: Support IT Chargeback
White Papers IT is viewed less as a cost center supplying support infrastructure, and more of a partner from which business units request resources and gain business value. The true value of an IT chargeback system is in decision support, not just cost recovery...
[May 1, 2009, 1:18]
IT support becomes remotely interesting
Leader The problem of IT support shouldn't arise for the fully hosted enterprise, where the worst that can happen is the line goes dead or the hardware falls over. Until that happens, IT support itself could be the next big thing in hosting.
[September 21, 2006, 16:45]
IT Infrastructure Support: Evolving Service Delivery Models to Drive Business Value
White Papers Outsourcers face a constant search for greater cost optimization of IT infrastructures and support to achieve low cost service delivery models. Site consolidation, remote management and off shoring have all played a part in this evolution.
[November 9, 2009, 4:08]
IT Services Consolidated With Appliance-Based Remote Desktop Support Solution
White Papers As part of that reorganization, they decided to address the way they provide support to their employees. In the past, their dispersed IT departments were using a number of remote support tools, including pcAnywhere, multiple versions of open-source...
[February 10, 2009, 0:20]
IT Service Provider Supports Traveling Customers Using Appliance-Based Remote Desktop Support Solution
White Papers While this setup worked well for issues within networks to which Precision IT had administrative access, it did not enable them to support customers located at remote locations or customers who were traveling.
[February 10, 2009, 0:20]
IT support becomes remotely interesting
Talkback We've been providing remote support since 1999 and it works and sells well. For larger installations we have a client side remote support gateway server which deals with the VPN remote control sessions and provides automated remote monitoring...
[October 1, 2006, 0:51]
WCI Cuts IT Support Costs as Company Doubles in Size
White Papers It has been able to transfer half its internal support staff to customer projects while increasing reliability of in-house systems to 99.99%. WCI is a leading UK provider of consulting and technology services.
[August 10, 2007, 11:02]
Sexism still rife in IT support
Talkback "Sexism still rife in IT support" - yea I wish I could get my tits out whenever I needed help!
[April 11, 2005, 22:52]
UK Health Service Delivers Faster IT Support to 10,000 Users With New Business Helpdesk Support
White Papers Leicestershire Health Informatics (LHIS) in the UK wanted to re-think its IT support strategy. LHIS chose Dell Business Helpdesk Support, which enables in-house IT support staff to deliver high quality, technical support service 24x7, for quick...
[June 18, 2008, 1:01]
Simplifying Support for IT Outsourcers
White Papers This is one reason companies select IT outsourcers for their technology needs: they see the promise of reduced yearly costs for IT services and support. By virtualizing support, Bomgar answers the demand for increased IT presence.
[February 21, 2009, 0:24]
Grammar School Keeps Class in Session With Expert IT Support
White Papers That incident made them aware of their need for support agreements with the technology providers. To address this need, Brisbane Girls Grammar School signed up for Microsoft Services Essential Support.
[October 11, 2008, 1:01]
Cool Vendors in IT Support, 2008
White Papers In this research note, Gartner analyzes three "cool" vendors for PC support and configuration management. According to the research firm, management is the most important factor in lowering client total cost of ownership (TCO), and organizations...
[February 20, 2009, 0:23]
Plastics Manufacturer Reduces IT Support Time With New Operating System
White Papers End-users are taking advantage of new productivity features to work more efficiently, while streamlined desktop management, enhanced security features and a more stable environment are contributing to a significant reduction in IT support calls.
[December 2, 2008, 23:00]
Auto Dealer Streamlines Communications and Reduces IT Support Costs by 70 Percent
White Papers The company was able to reduce IT support time and associated cost by 70 percent. With employee groups spread across multiple buildings, Seaside Buick struggled with internal communications. After joining the Microsoft Technology Adoption Program...
[November 19, 2009, 0:21]
Child Support IT failures savaged
News The Child Support Agency (CSA) IT system has been branded one of the "worst public administration scandals in modern times" after it was revealed the cost will now rise to £1.1bn. A National Audit Office (NAO) report this week has found that the...
[July 3, 2006, 10:45]
Reuters signs IT support deal with Computacenter
News Reuters has signed a £20m IT support deal with Computacenter aimed at cutting costs and improving service levels. The four-year contract went live last month and covers a range of IT infrastructure support services, including service management...
[September 5, 2007, 14:06]
Base SAS Vs. SAS Data Integration Studio: Understanding ETL and the SAS Tools Used to Support It
White Papers Now all grown up and ready to take on the world, SAS software's ability to get at just about any data source, massage, cajole, beat, cleanse and transform information and then make it sing and dance in the tool of preference makes SAS the ideal...
[December 22, 2006, 0:00]
Library Uses Security Tool to Cut IT Support Time, Focus on Business Growth
White Papers These two employees handle IT management and technical support for all 166 PCs in the system. The Everett Public Library, located in the city of Everett, Washington, manages two library branches that provide patrons with books, CDs, DVDs, and a...
[December 15, 2006, 0:00]
Techies sought for IT support service
News Technology retailer DSG announced on Monday that it is looking to hire 2,000 technically knowledgeable people for a new IT customer support service. It was launched this week, offering home visits, advice from DSG's PC World stores and 24-hour...
[September 4, 2006, 15:10]
