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Knowledge-Centered Support: A Best Practice Methodology That Improves Operational Efficiency & Customer Satisfaction
White Papers This web seminar, sponsored by Primus - a pioneer developer of software solutions that support KCS - will examine the need for knowledge-centered strategy as well as the organizing principles of KCS and its benefits.
[August 26, 2004, 0:00]
Knowledge Management As An Economic Development Strategy
White Papers This paper explains how knowledge management plays an important part in economic development strategy. As knowledge and information play an increasingly important role in economic activity, the needs of businesses have changed.
[September 1, 2004, 0:00]
Knowledge Management: An Introduction
White Papers Knowledge management systems intervene in this dysfunction by capturing rationale: the context in which decisions are taken, the parties to the decisions in question, and the heuristics used to make the decision.
[September 15, 2003, 0:00]
Knowledge Experiences Exponential Growth
Talkback Not knowledge but data has increased exponentially. Information is knowledge, knowledge is power and power is some form of control, provided all steps on the way are used properly. I don't agree on it.
[November 17, 2003, 15:30]
Knowledge Unification Framework
White Papers The ability to capture, extract and leverage knowledge has been a goal of the computer industry for many decades. A number of technologies and advancements have recently taken place, which help one to understand how knowledge representation and...
[September 1, 2004, 0:00]
Industry Best Practices: Knowledge-Centered Support
White Papers Knowledge-Centered Support (KCS) is a set of practices that empowers agents and drives self-service by capturing, reusing and enhancing knowledge directly in the process of delivering service and support.
[July 14, 2006, 0:00]
Knowledge Powers The Service Desk
White Papers Knowledge Management (KM) has enjoyed something of a chequered history in the corporate arena, with many early implementations failing to live up to full expectations. This is perhaps unsurprising given the high hopes for KM and the practical...
[November 30, 2006, 23:00]
Knowledge Management: From Messaging To Competitive Advantage
White Papers By incrementally building your messaging infrastructure into first, a collaborative knowledge management foundation you will immediately increase the ROI of your email investment and begin to transform information overload into a valuable content...
[May 11, 2004, 0:00]
Knowledge Management For Software Companies
White Papers Software Companies need to recognize that knowledge is an important asset. Knowledge is gathering over time and will assist the organization to be successful. A survey by Reuters found that 90 per cent of companies that deploy a Knowledge...
[July 18, 2007, 0:00]
Knowledge-Centered Support
White Papers Knowledge-Centered Support (KCS) is a successful new strategy for integrating knowledge directly into the delivery of customer service and enterprise support. In this informative web roundtable featuring industry experts from the Help Desk...
[August 26, 2004, 0:00]
Knowledge Management For Decision-Making: Tools, Institutions And Paradigms
White Papers This paper reviews the field and practice of knowledge management (KM) and elucidates KM's corporate, national and regional perspectives. It outlines policy implications for African development in the evolving globalised knowledge-based economy.
[September 1, 2004, 0:00]
Knowledge Audit Methodology With Emphasis On Core Processes
White Papers The paper proposes a knowledge audit methodology which has been particularly developed focusing on core processes approach. Organizational and knowledge management criteria are considered to select the core processes to be audited.
[September 1, 2006, 0:00]
Knowledge-Based Opportunistic Forwarding In Vehicular Wireless Ad Hoc Networks
White Papers This paper compares five different opportunistic forwarding schemes, which vary in their overhead, their success rate, and the amount of knowledge about neighboring nodes that they require. When highly mobile nodes are interconnected via wireless...
[August 25, 2007, 0:00]
Knowledge Management: Collaborating For A Competitive Edge
White Papers Often companies engage in knowledge management without calling it that. To stay competitive, your organization tries to effectively exploit its resources. But chances are your company's intellectual assets are seriously under-utilized, which means...
[February 3, 2004, 23:00]
Knowledge Discovery Tool: The Research Engine With A Brain
White Papers While it has been called a search engine on steroids, the Accenture Knowledge Discovery Tool is much more than that. Based on a concept that actually anticipates user questions and search patterns, this application enables users to explore all...
[August 3, 2007, 0:00]
Knowledge Management Attracts Powerhouse Vendors
White Papers Knowledge management projects are not technology projects. Knowledge management is a management discipline, driven by business objectives whose aim is to create business value. This paper looks at the major knowledge-management-oriented offerings...
[September 1, 2004, 0:00]
Knowledge Management In Online Distance Education
White Papers Most organisations realise that "knowledge" is a strategic resource that gives them sustainable competitive advantage and helps them achieve long-term organisational goals. With the realization that knowledge is a core resource, organisations are...
[April 17, 2005, 0:00]
Knowledge Transfer In R&D Outsourcing (and Linux - Vs - Windows)
White Papers Because the value of the information about its operating system that Microsoft should have transferred to any of them to render their productive would have been too high compared to their expected individual contribution, so that after writing...
[April 18, 2007, 0:00]
Knowledge Management For Law Firms
White Papers It then goes on to offers a discussion on the Technology Infrastructure that facilitates knowledge capture and dissemination within your law firm and an introduction to some of the Technology Tools for effective KM.
[September 2, 2004, 0:00]
Knowledge Sharing Platform Secures Customers' Interests For Dongwon
White Papers By implementing a knowledge management system based on Windows 2000 and Microsoft technologies, Dongwon has improved information sharing among its 1,500 employees Dongwon Securities Co. Ltd wanted to share information using groupware, electronic...
[November 21, 2003, 23:00]
