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Implementing And Automating ITIL Best Practices With Scriptlogic
White Papers ITIL (IT Infrastructure Library) is the most widely accepted approach to IT service management in the world. ScriptLogic's software solutions help many different types of enterprises comply with the requirements arising from government legislation...
[January 1, 1970, 0:59]
ProactiveNet: Pragmatic Approach To ITIL
White Papers The IT Infrastructure Library (ITIL) best practices framework has become the de facto methodology for enterprises streamlining their service management capabilities. ITIL implementers can rely on Business Service Management (BSM) solutions from...
[January 1, 1970, 0:59]
ITIL Process Maturity Self-Assessment & Action Plan
White Papers This assessment and action plan is based upon the IT Infrastructure Library (ITIL) IT service management process framework and the Capability Maturity Model (CMM)/Software Process Improvement & Capability Determination (SPICE) models developed by...
[January 1, 1970, 0:59]
Gaining Business Value Through IT Service Management: The HP Approach
White Papers Specific focus is placed on solutions from HP that address these issues through a combination of best practices for IT service management, such as the IT Infrastructure Library (ITIL), and HP OpenView system management software.
[January 1, 1970, 0:59]
Improving Your IT Service Management: Using HP OpenView Software And The HP IT Service Management Reference Model To Design And Deliver Exceptional IT Services
White Papers Based on the IT Infrastructure Library (ITIL), a comprehensive and highly respected source of information about IT processes, ITSM helps transform IT organizations into strategic, business-focused, cost-effective service providers.
[January 1, 1970, 0:59]
Magic Service Desk Suite For The Small And Mid-Sized Business
White Papers This customizable, browser-based service management solution combines best-in-class help desk software with core Information Technology Infrastructure Library (ITIL) best practices, the industry standard framework for IT Service delivery and support.
[January 1, 1970, 0:59]
Magic Service Desk Suite - Demonstration
White Papers This customizable, browser-based service management solution combines best-in-class help desk software with core Information Technology Infrastructure Library (ITIL) best practices, the industry standard framework for IT Service delivery and support.
[January 1, 1970, 0:59]
Raising The Bar For ITIL And CMDB Implementations
White Papers It seems not a day goes by without an announcement related to the IT Infrastructure Library (ITIL) and Configuration Management Databases (CMDBs). For the past two years, demand for better control of the production side of IT has driven the demand...
[January 1, 1970, 0:59]
How ITIL-Based IT Help Desk Can Help Small And Medium Businesses
White Papers Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services. It defines 5 processes such as Incident Management, Problem Management, Configuration Management, Change Management, and...
[January 1, 1970, 0:59]
BMC Software Solutions Integrate And Automate ITIL Best Practices
White Papers The IT Infrastructure Library (ITIL) offers a valuable, non-proprietary framework for implementing enterprise-wide service management. Learn the importance of implementing ITIL best practices using the Business Service Management (BSM) approach...
[January 1, 1970, 0:59]
Understanding How Tivoli Products Support Industry Best Practices In IT Management As Defined In The IT Infrastructure Library
White Papers IT Infrastructure Library (ITIL) is the application of the science of management to information technology (IT). It incorporates a set of best practices that are applicable to all IT organizations, no matter what size or what technology is used.
[January 1, 1970, 0:59]
INSOTEC Helps Heraeus Infosystems To Leverage ITIL For Superior Support Services
White Papers To ensure sustained support service excellence in an increasingly complex and rapidly growing corporate IT environment, the company has implemented an IT Infrastructure Library (ITIL) solution. Radically streamlining IT service management, ITIL...
[January 1, 1970, 0:59]
The ITIL DSL In An Agile Infrastructure Environment
White Papers This paper delves into how ITIL's definition of the 'Definitive Software Library' ("DSL") is limited seen in relation to infrastructure-, application- and service virtualisation (aka provisioning) and the forthcoming technology shift.
[January 1, 1970, 0:59]
Understanding How Tivoli Products Support Industry Best Practices In IT Management
White Papers ITIL (IT Infrastructure Library) is a process-based methodology used by IT departments to verify that they can deliver IT services to end users in a controlled and disciplined way. It incorporates a set of best practices that are applicable to all...
[January 1, 1970, 0:59]
Asset Management: Finding Success Where Others Have Failed
White Papers Today, asset management is finally getting awareness, but it is doing so under the relationship being built around the CMDB as part of the IT Infrastructure Library (ITIL). Gartner's advice, while always sound, has cycled over the years among Total...
[January 1, 1970, 0:59]
Software Change Management: Best Known Methods For Deploying Software Across The Enterprise
White Papers Standards such as the IT Infrastructure Library (ITIL) are designed to help companies establish processes to maintain service availability and deploy changes with a minimum of disruption. This white paper reviews best practices for delivering...
[January 1, 1970, 0:59]
Achieving The Optimum Balance Between Lockdown And Flexibility With Closed-Loop Client Management
White Papers These solutions automate and integrate the individual rules and processes involved in client management into repeatable and automated workflows and policies based on best practices that adhere to corporate policies and to IT Infrastructure Library...
[January 1, 1970, 0:59]
BMC Remedy IT Service Management Suite Rings In Service Improvements
White Papers Telkomsel wanted an IT service management solution based on IT Infrastructure Library (ITIL) best practices to provide a platform for improved customer service. The company deployed BMC software for its solution and implemented BMC Remedy IT...
[July 11, 2008, 1:02]
Oracle On Demand Best Practice: Root Cause Analysis
White Papers Oracle best practices are based upon the IT Infrastructure Library (ITIL) framework, a de facto industry standard for IT service management. This paper describes Oracle On Demand's adaptation of RCA to further improve on the ITIL best practices to...
[January 1, 1970, 0:59]
Microsoft Case Study: Golder Associates
White Papers The consultants provided key recommendations tailored by IT Infrastructure Library (ITIL) best practices and their own expertise, and gave them the 'why' reasoning behind the guidance being provided. They teamed up with a Microsoft Certified...
[January 1, 1970, 0:59]
