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IT Service Management (ITSM) Solution Builder
White Papers Use the ITSM Solution Builder and get a customized report providing real-world advice on implementing ITIL processes and Mercury solutions to help your organization align IT to business goals. Want to learn proven best practices for developing a...
[September 8, 2006, 9:21]
Learn How To Use Microsoft Office Project 2003 As An Enterprise Project Management (EPM) Solution
White Papers Learn about the three major components of Microsoft Office Project 2003, and discover how you can use them as an Enterprise Project Management (EPM) solution. Chapter: Chapter 2: Using Microsoft Office Project 2003 As an Enterprise Project...
[May 19, 2006, 1:00]
College Boosts IT Services, Builds Community, With Information Management Solution
White Papers TCC's new strategic information management solution has turned the college into a more cohesive, productive campus community. To that end, TCC deployed an integrated solution of Microsoft server and desktop technologies that make it easier for...
[April 16, 2008, 1:02]
U.K.-Based Manufacturer Lowers Costs With Integrated Knowledge Management Solution
White Papers Management at the CA Group, a manufacturer of metal roofing and cladding systems, wanted to automate their paper-based processes and implement an integrated information-sharing and knowledge-management solution.
[December 19, 2005, 23:00]
Belgacom: Workforce Management Solution Transforms The Company's High-Volume Call Center
White Papers EDS implemented a solution that dramatically reduced average call response times, enabled call centers to handle more calls without increasing staff and boosted employee job satisfaction. Belgacom had to improve its Directory Information Services...
[November 16, 2004, 2:00]
Eniro: Product Development And Project Management Solution
White Papers As part of the consolidation strategy, Eniro sought to deploy a consistent new product development and project management solution to enable collaboration across the organization. Accenture, Eniro and Microsoft created a solution to facilitate new...
[May 13, 2004, 1:03]
L'Oreal Strengthens Brand Loyalty With Customer Relationship Management Solution
White Papers The CRM solution has helped boost customer loyalty and reduce churn. It decided to implement a company-wide Customer Relationship Management (CRM) system, starting with a pilot project in South Korea.
[January 1, 2007, 0:00]
Hungarian Heating Supplier Turns Customers Into Partners Through Customer Relationship Management Solution
White Papers Buderus concluded that inappropriate data storage methods and an outdated business management solution was undermining its range of customer services and reducing the benefit of marketing initiatives, such as an ambitious loyalty-card programme.
[January 11, 2007, 0:00]
BMC Boosts Identity Management Solution With Calendra Acquisition
White Papers In order to accomplish the goals demanded by these business drivers, large enterprises are looking to established vendors to provide integrated solution suites. Identity Management is playing an increasingly important role for IT departments, as...
[March 2, 2005, 2:00]
Integrated Solution Simplifies Management, Improves Protection Of Client Devices
White Papers Paul Smith, a designer and retailer of clothing and luxury goods, wanted a client security solution that would be easier to manage. The current solution had to be maintained separately, which conflicted with the company goal of a more streamlined...
[April 22, 2008, 1:02]
Sports Management Solution Wins The Game With New Revenue Streams, Fast Customer ROI
White Papers Solution provider to the sports industry 1-2Focus has redesigned and redeveloped its sports management software. Being adaptable to the needs of teams and individuals in a wider range of sports, the new modular solution will give 1-2Focus access to...
[January 1, 2007, 0:00]
Danish Manufacturing Company Drives Growth With Project Management Solution
White Papers The team needed a management solution to help team members prioritise and order projects, control financial issues for projects and also give ins9ight into time management for ongoing projects. The solution provides a comprehensive and all...
[November 6, 2007, 0:00]
Commercial Real Estate Firm Projects Sizeable ROI From Building A Collaborative Workspace And Document Management Solution Using 2007 Microsoft Office System
White Papers United Properties wants to implement a collaborative workspace solution that will help control costs, provide quality information, unlock line-of-business data from numerous enterprise applications, and provide a better document management...
[March 5, 2008, 0:02]
Intel Improves Team Collaboration With Enterprise Project Management Solution
White Papers Intel turned to its Xeon processor - based server technology and collaborated with Microsoft to develop a product life-cycle solution based on the Microsoft Office System. This solution, called Team Collaboration Tool, allows Intel to deploy and...
[November 6, 2007, 0:00]
Customers And Shareholders Benefit As Global Manufacturer Deploys Management Solution
White Papers The new solution is easily customized to meet manufacturing needs, can grow with the business, and offers flexibility at Sevcon sites in different countries. Sevcon worked with Microsoft Gold Certified Partner Columbus IT to deploy Microsoft...
[April 26, 2008, 1:02]
E-Business Portal Saves Over $1 Million With Active Directory-Based Identity Management Solution
White Papers The Microsoft-based Identity Management solution helped BlueCross avoid cost prohibitive licensing fees totaling $1.34 million over the next five years. In these times of rising medical costs and increased competition throughout the healthcare...
[March 3, 2004, 23:00]
Sydbank Improves Project Management With New Enterprise Project Management Solution
White Papers Sydbank sought a software solution that could help the department's employees become more organized and better manage projects. Sydbank has gained a more complete overview of projects and has improved scheduling and management capabilities.
[November 6, 2007, 0:00]
HP OpenView Application Management Solution For BEA
White Papers BEA and HP have joined forces to create the HP OpenView Application Management Solution for BEA. This solution helps to ensure that both the BEA environment and the applications running in it have the stability and performance to maintain business...
[January 10, 2005, 2:00]
Standard Life Simplifies Password Administration With The Novell Nsure Secure Identity Management Solution, Enhancing Corporate Security And User Productivity
White Papers Standard Life wanted a secure, password management solution that would centralize management and reduce the number of password related calls to the service desk. The solution is delivered through best-of-breed products, including Novell eDirectory...
[March 5, 2004, 23:00]
Circle Webcast: Speed Delivery Of Sales Content To Your Field With The HP Collaboration And Content Management Solution
White Papers Taking advantage of a tight integration with Microsoft Windows SharePoint Services, HP Collaboration and Content Management developed a solution to streamline the creation and delivery of marketing content to field sales.
[November 28, 2004, 23:00]
