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Ease the pain of network downtime by managing expectations
News Here are my suggestions on managing users' and executive managers' expectations for both regularly scheduled and unplanned downtime. The first time I ever broached the subject of network downtime with an employer, he was horrified: "What do you mean?
[May 12, 2003, 10:11]
Managing Rapid Application Development Expectations
White Papers Rapid Application Development, or RAD as many of you project management practitioners may know it, is still a valid approach to non-mission-critical project initiatives. Offered as a standard development process in the methodology libraries and...
[July 9, 2007, 5:08]
Improving Business Performance Through Service Level Management
White Papers This paper discusses a technique that can assist in managing user expectations and delivering successful data warehouses while minimizing administrative effort and overhead. In fact, SLAs applied to data warehouses can be extended to become an...
[February 4, 2009, 23:00]
Service Level Agreements: Why Bother?
White Papers A service level agreement can be a highly effective tool for helping IT organizations and their customers manage expectations, clarify responsibilities, and objectively assess service effectiveness. Still, given the enormous demands on IT...
[August 28, 2004, 0:00]
How Cisco IT Uses NetFlow to Improve Network Capacity Planning
White Papers Of all the issues faced by enterprise companies in managing their networks, capacity planning is one of the most important. More an art than a science until recently, network capacity planning is all about balancing the need to meet user...
[March 5, 2008, 0:02]
IT2020: The New Performance Management Paradigm
White Papers These expectations are driving a new performance management paradigm as traditional methods of managing technology performance cannot ensure maximised business use, let alone drive business results. How is business?
[March 23, 2009, 8:03]
Keys to Effective Project Management Communications
White Papers This seminar will apply to all business-critical project activities, and will cover a proven set of approaches to use in managing your project communications to help you better: deliver the right information to the right audiences, manage...
[April 26, 2005, 0:00]
Leapfrog Services Provides Faster, Smarter and Cheaper Customer Support With Integrated IT Management
White Papers Leapfrog Services provides outsourced and managed IT and network services, its priority is meeting customer's expectations for service and reliability. To create a centralized platform for managing both its internal and customers IT environments...
[June 12, 2008, 1:01]
Windows Vista Support Webcast: Windows Vista Beta and Windows Vista Release Candidate 1
White Papers This Webcast discusses expectations for the Microsoft Windows Vista Beta software and the Microsoft Windows Vista Release Candidate 1 (RC1) software. This Webcast also describes some of the new features for managing and using digital media, new...
[November 24, 2006, 0:00]
Building Compliance With PCI Standards on the Cisco Intelligent Retail Network
White Papers With the new Payment Card Industry (PCI) standard, today's retailers face additional challenges managing network security risk and compliance requirements. The PCI standard sets high data security expectations and compliance requirements for...
[July 13, 2009, 0:00]
ExtraNet System: Reviewing a Web-Based Student Information Tool
White Papers The purpose of this paper is to disseminate the process and experiences of a business school developing a web-based information system named the "ExtraNet" - for managing course assessment, recording results, and communicating information to staff...
[November 3, 2008, 0:01]
Building a Winning Service Desk
White Papers This paper gives a roadmap and key considerations for setting up an efficient Service Desk encompassing the traditional and evolving expectations from the new age Service Desk. The paper shall enable the Service Desk managers either planning to set...
[May 8, 2009, 4:34]
Transport Network Convergence: Operational Benefits
White Papers Convergence of Network Operations Centers (NOCs) is often viewed as an opportunity to reduce costs and improve efficiency in managing new services, on an end-to-end basis across the different sub-networks and technologies.
[October 11, 2005, 3:00]
US Report: H-P warns of Q3 shortfall
News Hewlett-Packard on Tuesday warned that its sales and earnings would be below analysts' expectations in the third quarter as a result of the ongoing economic crisis in Asia. With two months' results in, it appears that our third-quarter performance...
[July 22, 1998, 16:45]
Is Gartner a victim of its own terminology?
Blog In comments released today, Gartner managing vice president Ray Wagner is reported to say that, “Technologies at the ‘peak of inflated expectations’ on a Gartner Hype Cycle are there due to over-enthusiasm and unrealistic expectations and limited...
[September 16, 2009, 11:59]
Google versus Microsoft: the battle is joined
Leader Both have exceeded expectations - in fact, both have beaten what is generally regarded as an unusually strong quarter overall. Microsoft is the dowager duchess managing huge estates. Google is doing well in key areas - it is producing interesting...
[October 22, 2004, 12:55]
eBay reports drop in revenue and earnings
News That figure fell short of analysts' expectations of $2.12bn in revenue.eBay's net income, meanwhile, fell nearly 31 percent to $367m in the fourth quarter, or 29 cents a share, compared with net income of $531m, or 39 cents a share, a year earlier.
[January 22, 2009, 8:19]
Yahoo! beats Street's target by a hair
News The company named Mark Opzoomer as the vice president and managing director of its Yahoo! on Wednesday reported second-quarter earnings that exceeded Wall Street's expectations, marking the Internet bellwether's first financial quarter under new...
[July 12, 2001, 9:26]
Making the transition from developer to manager
News Likewise, as a manager, you need to know what your team's expectations are of you. When I was not a manager, I always tried to understand what my manager's expectations were of me and worked to meet or exceed them.
[June 24, 2002, 9:56]
The Day Ahead: Applied Materials' outlook creates tug-of-war
News Yes, Applied Materials had already warned for this quarter, but it exceeded lower expectations. Orders also came in at expectations of $2.43bn. He's managing the company so it can handle anything. Get ready for the tug-of-war.
[February 14, 2001, 13:30]
