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Asia-Pacific: Metrics for Service Level Agreements (SLAs)
White Papers This webcast will provide an overview on how to select metrics for an SLA, types of metrics that should not be used, how many metrics are appropriate for an SLA, and sources of data for metrics.
[August 28, 2004, 0:00]
The Business Contribution of IT: Metrics That Matter
White Papers Unfortunately, the traditional technology-centric metrics used have no relevance to the business. Communicating the business contribution of IT has never been more important. Business executives don't see value and regard IT as a cost-center.
[February 10, 2009, 0:20]
Bandwidth Estimation: Metrics, Measurement Techniques, and Tools
White Papers Existing bandwidth estimation tools measure one or more of three related metrics: capacity, available bandwidth, and Bulk Transfer Capacity (BTC). Currently available bandwidth estimation tools employ a variety of strategies to measure these metrics.
[July 8, 2008, 1:01]
Metrics based IT management
White Papers Most IT management software includes some ability to collect metrics and generate reports. Many organisations do not have a strategy for doing this and so this white paper demonstrate how the decisions driven by these metrics can help organisations...
[May 12, 2007, 1:00]
Metrics and Incentives in Outsourcing: Driving Peak Performance
White Papers Metrics and incentives are an important component of outsourcing relationships, but as executives use outsourcing more strategically, these become more critical than ever. This research study, Accenture found that each type of outsourcing...
[November 23, 2007, 4:43]
Astro-metrics Bundle
Downloads The astro-metrics bundle consists of the following astro-metrics astronomy applications: Lunar: Astro-metrics Desk Accessory: The astro-metrics DA shows the Local and Universal date and time, the Greenwich and Local Mean Sidereal Time and the...
[November 27, 2002, 7:00]
A Methodology for Validating Software Product Metrics
White Papers A large number of software product metrics have been proposed in software engineering. Product metrics quantitatively characterize some aspect of the structure of a software product, such as a requirements specification, a design, or source code.
[April 28, 2006, 1:00]
Survey: Developer metrics are too complicated
News Metrics for judging the success of application-development projects are too complex for many organisations to understand, according to a survey commissioned by software firm Borland and carried out by Forrester Consulting.
[December 13, 2007, 12:08]
Scaling for Success: How One Manufacturer Developed an Automated Sourcing Solution to Increase Productivity and Improve Metrics
White Papers Haworth also needed to generate specific data for documentation of the measurement metrics for managing the Performance Indicators Schedule of the Global Agreement in place with Dow. Haworth, Inc.a world leader in the design and manufacture of...
[May 15, 2008, 1:01]
Definitions of TCP/IP Network Connection Metrics
White Papers This paper proposes a working definition for what exactly comprises a TCP/IP network connection, and exactly how to extract connection metrics from the viewpoint of a third-party observer. The definitions should be formal enough to allow two...
[November 7, 2007, 0:00]
Process-Oriented Metrics for Application Development Outsourcing
White Papers The paper proposes a framework (Process-Oriented Metrics for Application Development Outsourcing - POMADO) which aims to provide numeric scores characterizing the performance of Application Development (AD) of the outsourcing process.
[September 22, 2006, 1:00]
Get Your Comp and Metrics Aligned to Create Meaningful Change
White Papers Performance metrics for the customer service center as a whole must also be aligned with the new way of doing things. For a sales-oriented or hybrid call center, particularly one that is making outbound calls, profitability is the key factor, and...
[July 25, 2006, 3:16]
Twenty Service Level Management Metrics to Enable Corporate Governance: Questions IT Operations Should Be Able to Answer
White Papers They will provide their Top Twenty SLM Metrics that are excellent indicators of operational excellence, security, and auditability. They will also provide benchmarks for most of these metrics, showing how high performing and best in class IT...
[April 3, 2008, 8:12]
Quality-Aware Routing Metrics for Time-Varying Wireless Mesh Networks
White Papers As a result, quality-aware routing metrics are desired for networks that are built solely from wireless radios. Previous work has developed metrics (such as ETX) that work well when wireless channel conditions are relatively static (DeCouto et al...
[August 10, 2007, 11:22]
Adaptive Multi-Valued Volume Data Visualization Using Data-Dependent Error Metrics
White Papers In typical approaches, the error metrics and refinement oracles used for view-dependent rendering are based on viewing parameters only. Error metrics are described for scalar fields, vector fields, and more general multi-valued combinations of...
[October 14, 2008, 1:01]
Service Oriented Dynamic Decoupling Metrics
White Papers In the present paper, the authors develop the service oriented dynamic decoupling metrics at the design phase. The decoupling metrics can be used to measure and evaluate the decoupling attributes of a distributed, service-oriented software...
[March 21, 2007, 0:00]
Astro-metrics Desk Accessory
Downloads The astro-metrics DA shows the Local and Universal date and time, the Greenwich and Local Mean Sidereal Time and the Julian Day and Modified Julian Day. Direct links to the other astro-metrics astronomical programmes allows quick switching between...
[June 10, 2002, 8:00]
Populating a Data Quality Scorecard with Relevant Metrics
White Papers Too often, data governance teams rely on existing measurements as the metrics used to populate a data quality scorecard. But without a defined understanding of the relationship between specific measurement scores and the business's success criteria...
[January 17, 2009, 0:00]
Forrester's Five Essential Metrics for Managing IT
White Papers Most IT managers are stumped when it comes to capturing the right IT metrics and then effectively conveying their relevance to management. This Forrester white paper reveals the five essential metrics for effectively managing IT.
[July 21, 2009, 8:30]
Astro-Metrics Desk Accessory
Downloads The astro-metrics DA shows the Local and Universal date and time, the Greenwich and Local Mean Sidereal Time and the Julian Day and Modified Julian Day. Direct links to the other astro-metrics astronomical programmes allows quick switching between...
[June 20, 2002, 21:21]
