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Online Storage Service Adding A Terabyte A Week
News Streamload, a San Diego-based company providing online storage services, is adding more than a terabyte a week of storage to its network to keep ahead of consumer demands for online storage, said chief executive Steve Iverson at the AlwaysOn...
[July 28, 2006, 10:20]
Online Backup Service Providers: Clarifying The Value Proposition
White Papers In an effort to capitalize on the newfound popularity of the service, hordes of wholesale online-only backup companies have sprung up, advertising remote backup services at ultra low prices. Online Backup of computer data is finally gaining...
[January 1, 1970, 0:59]
Online Search Engine Manages Service Levels And Supports Growth With Remedy
White Papers Since launching its online search engine offering in 1998, the company has experienced tremendous growth. The company selected Remedy Help Desk and Remedy Service Level Agreements (Remedy SLA) to improve end-user support and ensure that the network...
[January 1, 1970, 0:59]
Online Reporting Portal Enables Self-Service, Business Real-Time Access To Financial Data
White Papers Consider the City of Montreal in Quebec, Canada, where IT professionals are creating an online environment for enterprise business intelligence and financial reporting. Following the merger of municipalities on the Island of Montreal, they had a...
[January 1, 1970, 0:59]
Online Imaging Solution Automates Document Management And Leads To Improved Customer Service
White Papers Mustang anticipates the elimination of a majority of paper-based service files with online imaging. With over 350 earthmoving product lines, Mustang has claimed a growing share of the total industry. However, Mustang recognized the need to update...
[January 1, 1970, 0:59]
The Value Of Online Self-Service
White Papers Why am I not offered the convenience of online support? Customer service and technical support seem to be following Moore's Law of computing: Customer expectations are doubling every 18 months. Companies today not only have to deal with clients...
[January 1, 1970, 0:59]
Apple Online Music Service Aims For Impulse Buyers
News The songs cost 99 cents each to download, with no subscription fee, and include the most liberal copying rights of any online service to date. The releases come in the wake of a court ruling last week that -- for the first time in the United States...
[April 29, 2003, 7:42]
IBM Empowers Online Self-Service At Barclaycard
White Papers As more and more of its customers embrace its Internet services Barclaycard decided to expand its existing Web offering to enable customers to fully self-service their credit card accounts online, checking bills, initiating payments and applying...
[January 1, 1970, 0:59]
Microsoft May Delay Xbox Online Service
News On Thursday Microsoft highlighted its commitment to online gaming by announcing that NTT Communications will provide Xbox's Internet connectivity in Japan via its high-speed ADSL service. Microsoft may not take its Xbox online until as much as a...
[March 29, 2001, 12:02]
AOL To Finally Get CIS's Online Service In Mega-deal
News It will then buy America Online's communications network in a deal that gives America Online CompuServe's online service plus $200m cash in return. America Online had talked to CompuServe in July but acquisition talks broke down and CompuServe has...
[September 8, 1997, 10:31]
A Context-Aware Smart-Call-Center Solution: Improving Customer Service For Online Games
White Papers Call centers play an important role in the online game industry, using automatic call navigation, information integration, and human agent communication to provide interactive services to assist customers.
[January 1, 1970, 0:59]
ITN To Launch ITV Online News Service
News ITN is to provide an online news service for commercial television company ITV. The service, which launches on 9 October, will be the first time that ITV has included news coverage on its Web site. ITN will generate original home, world...
[October 4, 2001, 12:53]
Jhoos Free Online Dating Service
Downloads Jhoos is an online dating service. Jhoos makes online adult dating easy and fun. No subscription fees and lifetime membership with text and audio video chat features. Jhoos is a human edited profiles repository where participating members evaluate...
[January 10, 2006, 17:31]
Barclays Security Breach Forces Online Service To Close
News Barclays' online service was taken offline for three hours yesterday afternoon. UK bank Barclays was hit by an online security breach Monday morning which allowed at least four customers to access the bank details of other Barclays customers.
[July 31, 2000, 17:57]
Fastest Growing Online Relationship Service Trusts EGain For Scalable Multichannel Customer Service To Millions Of Members
White Papers The core element of eHarmony's member service strategy was to emphasize online channels such as email, web chat and web self-service due to their convenience and cost effectiveness, and the company continues to implement this strategy.
[January 1, 1970, 0:59]
London To Get 24-hour Online Delivery Service
News Londoners will soon be able to enjoy the same advantages as New Yorkers with the arrival of a 24-hour online delivery service. The service has only been up and running in New York for a month but has proved popular.
[November 23, 1999, 13:22]
Patent Office Launches Online Search Service
News As 80% of technical information can only be found in patent specifications, this online service could speed up the process of invention and save resources. Hugh Jones, senior examiner for the Search and Advisory Service at the Patent Office...
[October 27, 1998, 17:21]
Planning Online Customer Service And Support
White Papers Interobject Systems develops and markets software that enables organizations to add customer service and support (CSS) to their online e-commerce solution. One of the choices for a software platform is IOS/Support, an online, CSS automation tool.
[January 1, 1970, 0:59]
Cinergy Migrates Customers From Phone Service To Online Service Using NetTracker Web Analytics Software
White Papers Since it was determined that customers would receive the same level of service whether they contacted Cinergy's call center or utilized its Online Services, Cinergy also wanted to compare Web-site usage to phone-service usage.
[January 1, 1970, 0:59]
Insurance Arm Of Leading Italian Bank Turns To The Sun ONE Application Server 7 For Fast And Reliable Online Customer Service
White Papers Turning to the Internet to provide an enhanced customer experience, BPB has replaced time-intensive, paper-based application and administration processes with a more convenient online model. To further enhance customer service, BPB plans to use Sun...
[January 1, 1970, 0:59]
