Previous
Outsourcer TCS cuts UK jobs
News Indian outsourcer TCS has cut its UK headcount by around 10 percent to control costs in a stagnant market. UK and Europe head at the outsourcer, AS Lakshmi, told ZDNet UK's sister site, silicon.com, that TCS has reduced the size of its UK workforce...
[April 8, 2009, 9:07]
Outsourcer Satyam names new CEO
News The new head of the Indian outsourcer, effective immediately, is AS Murty. Satyam's board has decided on a new chief executive after deliberating over the past two days with advisors. He has worked within Satyam for the past 15 years, most recently...
[February 9, 2009, 15:02]
Offshore Indian outsourcer plans London facility
News Offshore outsourcer Cognizant hopes to add up to 20,000 staff to its books this year, including 100 at a new onshore UK facility. The IT and business process outsourcing (BPO) company employs more than 55,000 staff and is projecting growth in the...
[March 3, 2008, 9:24]
IT Outsourcer Makes Their Support Staff Virtual and Lowers Travel Costs With Remote Desktop Support Appliance
White Papers For 30 years, Information Technology, Inc. ITI), a subsidiary of Fiserv, Inc.has provided technology solutions for the banking industry, where security is of paramount importance to the company's bank clients and their customers.
[February 10, 2009, 0:20]
Outsourcer Increases Sales by 550 Percent, Moves Customers Away From Open Source
White Papers Netsurit decided to exclusively use Microsoft technologies for its managed services practice because of their cost-effectiveness for its small-business customers. The company's Microsoft Gold Certified Partner status comes in handy when Netsurit...
[August 30, 2007, 1:00]
Indian merger forms super-outsourcer
News Outsourcing specialist Headstrong merged with rival TechSpan on Monday to form a $100m (£59.5m) company with operations across India and the Philippines. The combined company will continue to be known as Headstrong and will specialise in so-called...
[November 4, 2003, 14:50]
Server Virtualization Improves Business Processes for Service Provider and Outsourcer
White Papers Wipro Technologies provides IT solutions and services to global corporations. To deliver its services more efficiently and help meet its ICT environmental sustainability goals, Wipro needed a robust virtualization solution.
[October 11, 2008, 1:01]
The Outsourcer's Guide to Success: Nine Factors for Great Governance
White Papers Organizations undertaking information technology and business process outsourcing understandably focus on "Doing the deal. This involves everything from finding and assessing service providers to selecting geographies to determining which services...
[April 1, 2009, 3:09]
Service-Oriented Architecture for Leading Swiss IT Outsourcer to Financial Services Industry
White Papers Swiss market leader in back-office and IT services for private banking and wealth management was becoming a victim of its own success. Rapid growth and a booming market led to the need for a more robust, flexible, and efficient system landscape...
[July 1, 2008, 1:01]
Satyam customers warned to expect disruption
News Analysts are warning Satyam's customers to prepare themselves against the risk of disruption of services from the troubled outsourcer. A spokesman for BBC Worldwide, which worked with Satyam on its BBC Blast VJ Masher video portal for young people...
[January 13, 2009, 8:18]
Satyam deal could cause headaches for BT
News BT could face disruption from a deal to sell troubled outsourcer Satyam to one of its key suppliers, analysts are warning. The auction of a 31 percent controlling stake in Satyam was won on Monday by Indian outsourcer Tech Mahindra, a company set...
[April 15, 2009, 17:26]
TCS creates 350 UK jobs
News An Indian outsourcer is opening two development centres in the UK that will employ 350 people. Outsourcer TCS has opened centres at Redhill in Surrey and Stirling in Scotland to develop applications for a large insurer and other customers.
[June 30, 2008, 9:14]
So, What Do You Offer?
White Papers When compared to an outsourcer, Internal IT (IIT) is at a disadvantage because the outsourcer can readily present management a list of services that are available, descriptions of each, available service level plans and their associated costs.
[April 21, 2006, 1:01]
What to do when your job is outsourced
News Maybe you had a nagging suspicion that there was a move to push IT tasks to an outsourcer. And while both tasks are natural responses, you also need to take a breath and examine the potential new IT roles that could be created within the company's...
[May 5, 2004, 15:00]
Royal Mail cautious over outsourced security
News Don't aim to upgrade the security level - the outsourcer will come in and do due diligence, and put a price on the table. We should be telling the outsourcer our problems and letting them work out the solutions.
[April 28, 2005, 15:10]
Outsourcers need more than technology - study
News George Bailey, who heads up the electronics industry group at Business Consulting Services, said knowledge of a particular industry allows an outsourcer to keep making improvements to a client's business.
[January 16, 2004, 9:20]
Security -- can you afford NOT to outsource it?
News Moving IS/ICT security to an outsourcer is one way of dealing with the internal threat. The social aspects of internal security threats are possibly mitigated with an outsourcer by the reduced social interaction with employees," Hilving says.
[March 31, 2003, 16:30]
Simplifying Support for IT Outsourcers
White Papers As an IT outsourcer, reductions in service costs are often built into contracts with one's clients. This is one reason companies select IT outsourcers for their technology needs: they see the promise of reduced yearly costs for IT services and...
[February 21, 2009, 0:24]
e-Services Group Improves Customer Service and Increases Productivity With Avaya Contact Center Solutions
White Papers As larger U.S.and international corporations entrust Jamaican call center outsourcer, eServices Group, with the vital responsibility of speaking with their customers for everything from VCR troubleshooting to verifying health coverage, the...
[September 5, 2006, 0:00]
Computer Sciences Corporation Accelerates Innovations to Capture New Business Opportunities
White Papers Computer Sciences Corporation (CSC) is a leading global outsourcer and systems integrator. CSC wanted to identify new, high-growth service Models, differentiate offerings to prevent services from becoming commoditized and develop strategy for...
[June 12, 2008, 1:01]
