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Determining Capabilities Of IT-enabled Outsourcing Service Providers: A Capability Model And Methods
White Papers Outsourcing service providers can now support multiple global outsourcing relationships, providing significant cost and quality benefits to their clients. This article explains a model and methods to determine the capabilities of these IT-enabled...
[January 1, 1970, 0:59]
Why WAN Outsourcing Providers Must Offer Applications Services: Results From A CIR End User Survey
White Papers WAN outsourcing providers have much to gain from offering Applications Services or forming alliances with ASPs. One way or another, those providers who can offer Applications Services will attract new clients---both from the Uninterested group not...
[January 1, 1970, 0:59]
F&A Outsourcing Providers Discover Competitive Advantage With Real-Time Transaction Inspection
White Papers Business Process Outsourcing (BPO) service providers specializing in Finance and Accounting (F&A) see a growing market opportunity but already face increasing price pressures. These market forces are creating immediate cost pressures on providers...
[January 1, 1970, 0:59]
Contact Center Service Providers: More Than Outsourcing
White Papers Outsourcing represents just one of a broad assortment of services available from third-party vendors. This paper provides a definition of contact center service providers, describes characteristics they share and how their business models work, and...
[January 1, 1970, 0:59]
Successful Outsourcing Deals Make Commercial Sense For Clients And Outsourcing Providers
White Papers Potential clients have real concerns about the viability of potential outsourcing arrangements - they are concerned that there is not sufficient commercial incentive for the Outsourcing Provider to live up to their commitments.
[January 1, 1970, 0:59]
Business Process Outsourcing For Telecom Service Providers
White Papers This white paper brings out the benefits of outsourcing non-core business process elements, infrastructure systems and customer service to proven global outsource organizations with multiple offshore assets.
[January 1, 1970, 0:59]
Outsourcing The Infrastructure To The Net: Portera Hosts Software, Services, And A Marketplace For Professional Service Providers
White Papers The fact that Portera counts the IT services departments of client/server application providers among its customers is an outstanding proof point of its value. This white paper examines the twin financial perspectives of Total Cost Ownership (TCO...
[January 1, 1970, 0:59]
Outsourcers Play On Vertical Strengths
News According to the research firm, the push by outsourcing providers to address vertical markets, such as financial services and manufacturing, is primarily a marketing tool. While Tapper estimates 80 percent of any outsourcing project remains the...
[July 22, 2003, 10:04]
Outsourcing To Multiply And Shrink - Gartner
News On Thursday, the research firm predicted a shift away from full-service, 10-year, multibillion-dollar outsourcing deals for technology service providers. Large outsourcing providers will need to focus on "marketing their core service offerings and...
[February 20, 2004, 9:50]
Indian Outsourcing Companies Target Europe
News Indian outsourcing providers are gaining traction in continental Europe, and are increasingly focusing their efforts there, according to Gartner analysts. Having developed the UK and US markets first, Indian service providers will increasingly...
[April 16, 2007, 8:30]
The Benefits Of Combining Business-Process Outsourcing And Service-Oriented Architecture
White Papers Recently, companies have started looking to Business-Process Outsourcing (BPO) providers to help them achieve visibility into their global business operations and reduce their costs. It also discusses the key business benefits that can be achieved...
[January 1, 1970, 0:59]
Accenture Brings Expertise To Outsourcing Capability Model
White Papers The initial release, during November 2001, offers 100 procedures to assess outsourcing service providers. Unlike other solutions, the eServices Capability Model also helps providers establish the significance of any gaps found in their information...
[January 1, 1970, 0:59]
Leveraging Managed Services To Increase The Competitive Edge For Telecom Service Providers
White Papers Outsourcing partnerships are a vital solution that service providers can leverage to increase their competitive edge. Outsourcing services help service providers reduce their overall costs and enable the organization to turn its focus to improving...
[January 1, 1970, 0:59]
Transforming For Success: Critical Success Factors For Providers
White Papers As the conventional outsourcing market gets crowded with service providers, the business transformation outsourcing model offers the promise of rich rewards to both clients and suppliers. This paper examines critical success factors for the service...
[January 1, 1970, 0:59]
You Outsource Operations Not Responsibility
White Papers Indeed this issue raises interesting questions for the dominant outsourcing providers - no doubt some caution may need to be exercised in the future to ensure they are not perceived to have de facto control of any network.
[January 1, 1970, 0:59]
Outsourcing Mega-deals Aid Market Recovery
News India saw strong growth in companies both buying and providing outsourcing, with India-heritage service providers experiencing 40 percent growth year-over-year and Indian companies topping the list of buyers outsourcing in the Pacific.
[January 18, 2008, 10:44]
Getting Outsourcing To Work In The Supply Chain
White Papers Third Party Logistics providers (3PLs) are thriving because they can provide companies greater value through outsourcing non-core competencies. There have been a few spectacular failures, but the trend is clear: outsourcing is here to stay.
[January 1, 1970, 0:59]
Unrest At BBC Shows Need For Better Outsourcing Management
News Service providers should aim to manage the relationship with unions during outsourcing deals and seek innovative approaches to the terms of agreements that involve a transfer of staff. In the business process outsourcing market, some service...
[August 23, 2004, 12:10]
Managed Services Demystified - An Overview For Telecom Service Providers
White Papers This white paper discusses a number of options available to service providers - ranging from network outsourcing to network management and operations to hosted applications - and the benefits associated with these options.
[January 1, 1970, 0:59]
The New Standard For It Outsourcing: Delivering On Accountability Will Drive The Future Of All Relationships
White Papers But with this “rush” to embrace the outsourcing model, it's important to note some critical distinctions among providers that can mean the difference between a successful relationship and a failure. It's no surprise that outsourcing is quickly...
[January 1, 1970, 0:59]
