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Public Service Broadcasting Could Go Mobile
News Communications watchdog Ofcom is launching a review into public service broadcasting, which could see an increased role for content delivered over the internet or via mobile phones. With digital switchover approaching rapidly and traditional...
[September 12, 2007, 12:27]
EGovernment Efficiency Solutions Help Improve Public Access, Service, Safety And Security
White Papers New eGovernment Efficiency solutions built on Web-based enterprise architectures and powerful Intel platforms are helping governments worldwide to expand citizen services, eliminate waste, reduce costs, improve inter-agency coordination and...
[September 1, 2005, 0:00]
Public Transport Company Improves IT Service Delivery With ITIL And Seeks BS15000 Accreditation For Its Success
White Papers To achieve this, and to improve the quality of IT services still further, the organisation has adopted ITIL (the IT Infrastructure Library) Service Management and sought accreditation for its accomplishments with the new IT Service Management...
[July 21, 2004, 0:00]
SmartLink Radio Networks Case Study: Public Service Company Of New Mexico (PNM)
White Papers Public Service Company of New Mexico (PNM), which was founded in 1917 as the Albuquerque Gas and Electric Co.is New Mexico's largest electricity and natural gas provider. PNM's electrical operations cover a service area of more than 100,000 square...
[January 12, 2005, 23:00]
South Lanarkshire Council Improves Public Service, Cuts Administration Time By 25%
White Papers Without a citizen focus, continuity of service between departments was patchy - and unlikely to improve because it was supported by little in the way of customer tracking. In the past, South Lanarkshire Council - the fifth largest local-government...
[March 2, 2006, 23:00]
The Coal Authority Offers Award-Winning Public Service At Lower Cost In The UK Via Innovative Contract Yielding Major Benefits
White Papers The results include far better public service at lower cost from the Authority and professionally delivered outsourcing services. Mining reports provide information on past or present coal mining operations and are a pre-requisite in the...
[May 16, 2004, 0:00]
Roaming And Service Management In Public Wireless Networks Using An Innovative Policy Management Architecture
White Papers Nowadays, public Wireless Local Area Networks (WLANs), commonly called hotspots, are being largely deployed by WISPs (Wireless Internet Service Providers) as a means of offering ubiquitous Internet access to their customers.
[August 23, 2006, 0:00]
Government Of Chihuahua Sets High Standard For Citizen Service With Siebel Public Sector Applications
White Papers To address this challenge, the government implemented an integrated communication and services platform based on Siebel Public Sector applications that consolidates all service information in one system and supports quality service through a...
[December 9, 2004, 23:00]
Enterprise Integration: A Key To Successful Public Sector Customer Service
White Papers This white paper is about recognizing the benefits and mastering the technical challenges of integrating Motorola’s Customer Service Request (CSR) systems across the public sector enterprise. This paper describes the general strategies of Point-to...
[May 20, 2004, 0:00]
Wisconsin Department Of Employee Trust Funds Becomes A Model Of Service Excellence With Siebel Public Sector
White Papers To improve its customer service capabilities, the ETF decided to create a modern contact center powered by Siebel Public Sector. Siebel Public Sector automatically pulls up-to-date client data from the mainframe and makes it available to service...
[December 9, 2004, 23:00]
Freedom Of Information Act: How Magic Service Desk Suite Can Help Public Bodies Fulfill Their Legal Requirements
White Papers Magic IT Service Support for the Mid-sized Business, a Remedy IT Service Management solution from BMC Software, is based on a history of innovation and expertise in providing solutions to meet the challenges of applying IT governance and best...
[March 16, 2006, 23:00]
E-Government Architecture In Ireland: An Introduction To The Service-Oriented Approach Of The Public Services Broker
White Papers The Public Services Broker (PSB), currently under construction by the Irish Government agency Reach, is an integrated set of electronic processes, systems and procedures based on a service-oriented architecture (SOA) approach to e-government...
[May 20, 2005, 0:00]
VeriSign Managed Public Key Infrastructure (PKI) Service
White Papers The VeriSign Managed Public Key Infrastructure (PKI) service is a fully integrated enterprise solution designed to secure intranet, extranet, and Internet applications while enabling fluid interaction with business partners, mobile workers, Web...
[September 1, 2005, 0:00]
Managing Public Folders With Exchange Server 2007 Service Pack 1 Beta
White Papers This paper takes an early look at the new Public Folder Management console, which is included in the new Exchange Server 2007 Service Pack 1 Beta, which was recently released to TechNet Plus and MSDN subscribers.
[April 23, 2008, 0:00]
Providence Public Library Chooses Siemens HiPath IP Solutions For A Cost-Effective Centrex Alternative And To Improve Patron Service
White Papers It's been able to centralize system administration, avoid some costs and reduce others, and improve overall service to library patrons. Public Library system feared a big boost in its monthly telephone cost - but without adding any new features or...
[August 3, 2006, 0:00]
Microsoft Appoints New UK Public Service Chief
Talkback Where is this donkey lead me to him wasting my freakin money on that crap outta M$ Corp lemme at im i wanna stuff his balls up his ass and send him home to uncle Billy Goat Gates and friends THE UK DOES NOT NEED M$ Corp shite we waste enough...
[January 24, 2005, 23:09]
Complete DSL: Requirements For Public Multi-Line Telephone Service Delivery Over The DSL Access Network
White Papers The paper focuses on the detailed requirements of public telephony service delivery over DSL access networks that must be met by a Complete DSL solution. This paper is intended for network planners and technologists who are responsible for the...
[September 15, 2003, 0:00]
Wireless LAN (WLAN) End To End Guidelines For Enterprises And Public Hotspot Service Providers
White Papers This paper describes the market environment and the challenges for deployments in enterprises and public hotspots. It is intended for enterprise IT managers, public WLAN operators and WLAN equipment and software vendors who are involved in planning...
[July 12, 2007, 0:00]
Solutions For State Government: Enhance Your Public Service Mission With Secure, Reliable Communications
White Papers E-government offers innovative ways to serve the public with citizen-centric services and e commerce transactions conducted over the telephone or the Internet. By offering a full suite of web hosting and call center solutions, Sprint is qualified...
[September 1, 2005, 0:00]
Microsoft Appoints New UK Public Service Chief
News Fishenden told ZDNet UK sister site silicon.com the NTO's are important in shaping Microsoft's technical roadmap for the public sector. We go to Redmond fairly regularly and talk to product groups about public sector requirements.
[January 21, 2005, 15:40]
