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Public Services Simplified With Restructured Processes and Single Point of Contact
White Papers The Vale do Sousa Digital project was launched by six municipalities to simplify and improve the quality of their public services and information by reengineering back-office processes and developing regional portals for citizens, businesses, and...
[March 25, 2008, 0:01]
IBM Financial Management Services - Public Sector
White Papers No longer confined to tallying numbers, financial managers now find themselves acting as partners for program managers, helping deliver products and services to customers and supporting the financial integrity of their organization.
[April 25, 2005, 3:00]
IBM Human Capital Management Services - Public Sector
White Papers Public sector organizations face increasing pressure to reduce costs and improve services. IBM's public sector Human Capital Management (HCM) practice helps to increase productivity and add value through one of the most valuable resources - people.
[February 19, 2007, 0:00]
Instant Messaging: Internal servers or public services?
News If you use just one of these services, you won't be able to communicate with people using the other two. There's nothing to prevent you from signing up for several IM services and keeping them all open at one time.
[December 15, 2002, 18:47]
San Diego County's Innovation Program: Using Competition and a Whole Lot More to Improve Public Services
White Papers This report focuses on the lessons learned during the first year of welfare-to-work managed competition in San Diego County, California, where for-profit, non-profit and government organizations competed for welfare-to-work case management service...
[December 28, 2004, 2:00]
Key Public Sector Services Delivered Via Internet
White Papers By 2005 as many public sector services as possible will be conducted electronically in accordance with government mandates. Faced with the challenge of delivering key services to its citizens via the Internet the Corporation of London has turned to...
[June 24, 2009, 9:19]
Strike to cripple Swansea's public services
News Council workers in Swansea have voted in favour of industrial action in support of striking IT staff in a move that could cripple public services. Over 100 IT staff have been on strike since August over fears about job security if the £100m Service...
[October 7, 2004, 11:55]
Digital Government and Technological Change: The Impact on Public Employees and Quality Public Services
White Papers The digital age that we are experiencing, has also changed the expectations that the public has for government services. Government services are often enhanced by technology changes and the productivity and effectiveness of public employees can be...
[August 24, 2005, 6:00]
Germany's Oldest City Benefits From Satisfying, Best-Value Public Services
White Papers The solution was introduction of a unified, multi-channel call powered by Siebel Call Center to transform quality and efficiency of public services. Founded by the Romans, Cologne is the oldest city in Germany and still characterized by its 2,000...
[January 12, 2005, 23:00]
EU to launch Europe-wide public services portal
News The EU has issued revised plans for the development of an online public services portal. All EU national administration Web sites are structured in their own unique way, providing different levels of information on their public services, according...
[June 10, 2004, 12:55]
Smart phones for public services?
News He predicted this would be the next big step in the development of smart cards for public services. Bracknell Forest has been one of the leaders in developing smart cards for council services, and is the lead authority in the National Smart Card...
[April 21, 2005, 16:30]
Municipality Adopts Web-Based Infrastructure to Provide Round-the-Clock Public Services
White Papers The Municipality of Karlskrona in Sweden wanted to create a new Web-based system that would give its citizens access to public services at all times. Municipal officers can now focus on offering improved quality of service, while Karlskrona tax...
[December 15, 2006, 0:00]
EDS Homeland Security and Public Safety Services: Minimizing Evolving Threats With Integrated Homeland Security Solutions
White Papers As a leading global IT innovator, integrator and information security services provider, EDS can assist governments in solving homeland security and public safety challenges. Today, information technology (IT), leveraged as an instrument of public...
[January 21, 2005, 2:00]
Sharing Registry Information for More Effective Public Services
White Papers A change was necessary in light of Italy's push for more effective public services. An electronic town hall application that delivers online public services, as well as a Council application and a Registry Information Service which allows council...
[August 10, 2007, 10:45]
ts-PWLAN: A Value-Add System for Providing Tiered Wireless Services in Public Hot-Spots
White Papers Access to data services via wireless LANs at private (e.g.corporations or home) and public "hot-spot" (e.g.hotels and airports) settings is becoming commonplace daily. Data access via (for profit) public wireless LAN (PWLAN) installations is...
[March 30, 2005, 3:00]
Web services spec made public
News There has been a lot of focus in Web services around digital signatures, as developers need security measures to make sure that public entries are trustworthy," Zagelow said. A Microsoft- and IBM-backed group that promotes the use of the emerging...
[August 22, 2003, 11:35]
Contracting for IS/IT Software Services in the Public Sector
White Papers Contracting for services in the public sector typically follows a traditional procurement process. Unfortunately, where the acquisition of IS/IT software services are concerned, audit reports and surveys indicate that many times results are...
[September 1, 2005, 3:00]
MSDN Webcast: geekSpeak: Security From a Public, Anonymous Windows SharePoint Services 3.0 Site With Jim Wilt (Level 300)
White Papers The presenter of this webcast covers a topic that is popping up in many of his current projects - the creation of secure, membership Windows SharePoint Services 3.0 sites that have a public-facing side with an input form that often requests...
[July 1, 2008, 1:01]
The Move Toward Shared Services: An Examination of the Business Models and IT Trends Driving Public Sector Adoption of Shared Services
White Papers Shared Services are composite applications made available via technologies such as Web services, which simultaneously reduce costs and enable more dynamic results. This white paper explains the growing business and operational IT trends that are...
[March 29, 2007, 1:00]
Belgian Federal Public Service of Foreign Affairs Improves Consular Services Abroad With .NET Technology
White Papers In a pilot set up by the Federal Public Service of Foreign Affairs (a.k.a.the Ministry of Foreign Affairs), XML Web services are used to deploy and update applications onto the clients of the outpost operations Web services are also used to...
[July 21, 2003, 12:50]
