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Customer Relationship Management: Great Investment Or Huge Expense?
White Papers Customer Relation Management is a tool that can be a strong contributor to increasing sales efficiency. This article shows that proper planning up front will minimize surprises and unexpected bills, keeping the team focused on the desired results.
[January 1, 1970, 0:59]
Collaborative Relationship Maximizes Customer Satisfaction
White Papers Through multi-channel customer contact centers and state-of-the-art data centers, Convergys delivers an unprecedented level of client focused services to leading companies in a wide range of industries.
[January 1, 1970, 0:59]
Pearson Packaging Systems Selects Salesforce.com For Online Customer Relationship Management
White Papers Prior to salesforce.com, customer data was housed in individual contact managers, creating barriers to interdepartmental communication and hampering management visibility into customer relationships. Needing a CRM solution, but with IT resources...
[January 1, 1970, 0:59]
MySAPTM Customer Relationship Management (CRM) At EnBW
White Papers Due to the rapid developments taking place in the energy market and the company's strong ongoing growth, EnBW must constantly meet the challenges posed by changing markets and changing customer requirements.
[January 1, 1970, 0:59]
RightNow Deploys Cisco Unified Communications At New Headquarters With Skyline Advanced Technology Services
White Papers Customer-focused businesses such as British Telecom, Nikon, and John Deere depend on RightNow Technologies for its Customer Relationship Management (CRM) solutions. The company has 575 employees and offices around the world.
[January 1, 1970, 0:59]
Podcast: Innovation And Customer Relations, Featuring Geoffrey Moore
White Papers Business consultant and popular author Geoffrey Moore discusses how great companies innovate and how the customer relationship is becoming more focused in terms of utilizing the network to facilitate the enhanced customer experience.
[January 1, 1970, 0:59]
An Event Driven Approach To Customer Relationship Management In E-Brokerage Industry
White Papers Customer Relationship Management (CRM) is critical to the success of a business. Lately, work done in CRM has focused on the mining of customer-related data and the construction of customer behavior models.
[January 1, 1970, 0:59]
Reaping The Returns Of Customer Relationship Management: A Seven-Step Process For Analyzing And Achieving Return On Investment
White Papers Customer Relationship Management (CRM) applications automate the sales, marketing and services functions to provide a 360-degree view of the customer and enable enterprises to be more customers focused.
[January 1, 1970, 0:59]
Basari Holding Selects MySAP CRM To Enhance Customer Relationships And Increase Profitability
White Papers With a new customer focused strategy in place, it sought an integrated IT solution to support comprehensive customer relationship management. Basary, a top telecommunications conglomerate in Turkey, wanted to take its customer relationships to a...
[January 1, 1970, 0:59]
The Customer Focused Contact Center
White Papers The contact center is where you make or break your customer relationship. Learn how you can create a successful customer focused contact center. Call it what you will - the contact center or call center, customer service, or 1-800 number is a...
[January 1, 1970, 0:59]
How Integrated Is Your CRM Strategy?
White Papers The days of one-size-fits-all mass marketing are fast disappearing, and in its place, organizations are implementing one-to-one Customer Relationship Management (CRM) solutions to personalize and strengthen the company’s relationship with customers.
[January 1, 1970, 0:59]
New Capabilities Expand What It Means To Be Customer Centric
White Papers But as many executives in the financial services industry are learning, it takes more than technology -- customer relationship management (CRM) software, fast servers and an online presence -- to become a truly customer-focused organization.
[January 1, 1970, 0:59]
Braathens's Implements Integrated CRM System In Only 75 Days
White Papers The company sought a partner to provide an integrated e-marketing solution for a new Customer Relationship Management (CRM) strategy. It became clear though, that a more customer-focused marketing activity would bring dividends in terms of...
[January 1, 1970, 0:59]
The Hong Kong And China Gas Company Limited Optimizes Customer And Field Service Operations
White Papers In a rapidly expanding business environment, Towngas decided to replace a costly-to-operate customer information system with a best-practice Customer Relationship Management (CRM) solution to manage its customer and field service operations.
[January 1, 1970, 0:59]
Superior Customer Relationships: Best Practices Of Eastman Kodak Co., Medrad Inc, And Fidelity Investment Services
White Papers After all, customer relationship management is a competitive strategy, not simply a series of customer-focused initiatives. This report focuses on developing competitively superior customer relationships, because a primary objective for customer...
[January 1, 1970, 0:59]
Zurich Cantonalbank Endorses Universal Application Network
White Papers The challenge was to integrate more than 40 packaged and legacy applications, which include SAP back office systems, and create a single, comprehensive view of every customer relationship. With the introduction of the Universal Application Network...
[January 1, 1970, 0:59]
Capitalizing On Deregulation At Grupo Gas Natural
White Papers Using Siebel Energy 7 and Siebel Partner Relationship Management 7 (Siebel PRM 7), Gas Natural is acquiring millions of new customers, effectively cross-selling and up-selling complementary services, managing its extended network of partners, and...
[January 1, 1970, 0:59]
Implementing Mobility Solutions In The Pharmaceutical Sector: Strategies And Key Success Factors
White Papers The level of investment is now rising further as pharma businesses take advantage of new mobile data solutions, both for general applications such as e-mail and intranet access but also for more targeted applications, for example those focused on...
[January 1, 1970, 0:59]
Executives Want More Access, Insight And Value From CRM
White Papers Entering 2005, many sales and marketing executives believe they have plenty of data and operational tools for Customer Relationship Management (CRM). Many view their customer management systems as advanced.
[January 1, 1970, 0:59]
Surf Life Saving New Zealand Embraces Hosted Web Technology To Secure Revenue Stream
White Papers After careful evaluation, SLSNZ chose a Web-hosted solution, Siebel CRM On Demand from Oracle, to resolve its customer relationship woes. SLSNZ realized a comprehensive customer-focused software solution was needed to refine its sales processes.
[January 1, 1970, 0:59]
