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SAP Solution Manager And SAP Consulting - A Powerful Combination For An Ambitious Customer Relationship Management (CRM) Project At Leading Global Company
White Papers It turned to SAP Solution Manager, found in the SAP NetWeaver platform, to ensure a smooth implementation of an ambitious mySAP Customer Relationship Management (mySAP CRM) project, and enlisted the help of SAP Consulting.
[January 1, 1970, 0:59]
Heat And Control, Inc. Standardizes Critical Sales Cycle With On Demand Customer Relationship Management Solution
White Papers It was this philosophy that launched the company on a search for an integrated Customer Relationship Management (CRM) system. The company implemented Oracle's Siebel CRM On Demand to boost internal efficiencies in its sales, marketing, and customer...
[January 1, 1970, 0:59]
ELM Resources Improves Customer Service And Sales Force Effectiveness With Hosted Customer Relationship Management Solution
White Papers The challenge was to create a scalable Customer Relationship Management (CRM) system to accommodate future growth. The company implemented Siebel CRM On Demand to create a centralized record tracking system that allows ELM Resources to provide...
[January 1, 1970, 0:59]
Adding Value For Customers Through A Hosted Customer Relationship Management Solution
White Papers Many of Sandhills' advertisers lack the resources to support a sophisticated Customer Relationship Management (CRM) system - but risk missing sales opportunities without one. Sandhills decided to offer hosted Microsoft Dynamics CRM to its equipment...
[January 1, 1970, 0:59]
MySAP Customer Relationship Management Solution And SAP NetWeaver Business Intelligence Component At The Service Of Verbo Postal
White Papers The previous system gave support specifically in the CRM area, but it had no relation with the sales area. Verbo Postal further decided to implement, in tandem with mySAP CRM, the SAP NetWeaver Business Intelligence component, which in an initial...
[January 1, 1970, 0:59]
Fast Return On Investment (ROI) In Mid-market Customer Relationship Management (CRM) Solutions
White Papers Getting Fast ROI in a CRM solution allows the mid-market company to start enhancing productivity prior to the next quarterly announcement - without disrupting the company's current operations or draining financial or human resources.
[January 1, 1970, 0:59]
MySAP Customer Relationship Management Solution Helps World-Renowned Company Improve Customer Service And Efficiency Of Field Sales Staff
White Papers After deciding to switch to SAP software for Enterprise Resource Planning (ERP) to help support an employee base that now numbers around 16,000, Swarovski faced a decision: develop an interface between the legacy field sales applications and the...
[January 1, 1970, 0:59]
Enhancing Sales Management Power By Implementing The MySAP Customer Relationship Management Solution With The SAP NetWeaver Platform
White Papers The company implemented mySAP CRM to support new sales processes. INTEC wanted to enhance sales management capabilities to improve competitiveness and provide managers with greater visibility and control of sales processes.
[January 1, 1970, 0:59]
SNCF Improves Customer Satisfaction And Loyalty With Customer Relationship Management Solution
White Papers SNCF worked with Accenture, an Oracle Partner, to deploy Oracle's Siebel CRM applications to approximately 200 users in less than seven months. SNCF wanted to ensure multi-channel (internet, telephone, etc.and multi-product management within SNCF's...
[January 1, 1970, 0:59]
Hungarian Heating Supplier Turns Customers Into Partners Through Customer Relationship Management Solution
White Papers With the help of Microsoft Certified Partner ZASNET Systems, the company implemented Microsoft CRM (now part of Microsoft Dynamics) to handle all its customer-facing work. Buderus concluded that inappropriate data storage methods and an outdated...
[January 1, 1970, 0:59]
MySAP Customer Relationship Management: Solution Overview
White Papers The mySAP Customer Relationship Management (mySAP CRM) solution automates customer-centric business processes across and beyond enterprise-wide operations. Moving beyond traditional customer relationship management functionality, SAP innovations...
[January 1, 1970, 0:59]
Compass Group Formalizes Its Processes In Europe With Customer Relationship Management Solution
White Papers Compass Group wanted to replace numerous sales systems with a single Customer Relationship Management (CRM) solution, reducing maintenance costs and improve revenue predictions and future business opportunities.
[January 1, 1970, 0:59]
SAP CRM On-Demand Solution: The Key To A Customer-Centric Enterprise
White Papers This paper introduces the SAP Customer Relationship Management on-demand solution - an easy-to-use, hosted, Web-based solution built on the same architectural platform as the industry-leading mySAP Customer Relationship Management solution.
[January 1, 1970, 0:59]
Sage CRM SalesLogix: Customer Service
White Papers Sage CRM SalesLogix is the customer relationship management solution that enables small to medium-sized businesses to cultivate profitable customer relationships by increasing sales and marketing performance and maximizing customer satisfaction...
[January 1, 1970, 0:59]
Responding In The Marketplace With Customer Relationship Management
White Papers Customer Relationship Management (CRM) is a critical piece of any organization’s business strategy. European clothing manufacturer Mascot, needed a CRM solution to improve customer access, satisfaction and a standardized IT environment.
[January 1, 1970, 0:59]
ISV Foresees Profits Doubling With Next-Generation CRM Solution
White Papers Relavis, a leader in the Customer Relationship Management (CRM) marketplace, built its CRM solutions on the IBM/Lotus platform for more than a decade. Now an active member of the Microsoft Partner Program, Relavis is developing a collaborative CRM...
[January 1, 1970, 0:59]
PeopleSoft Case Study: PepsiAmericas Corporation
White Papers As a company with 365,000 customers and increasing demand for its products, PepsiAmericas was looking for a customer relationship management (CRM) solution that would deliver true integration across its enterprise.
[January 1, 1970, 0:59]
How To Find The Right On-Demand Customer Relationship Management (CRM) / Sales Force Automation (SFA) Provider - For The Best Price
White Papers On-Demand Customer Relationship Management (CRM) / Sales Force Automation (SFA) services have been around for quite some time now. This paper analyzes the cost of major On-Demand CRM / SFA solution providers, and determines which one makes the best...
[January 1, 1970, 0:59]
Agent-Level Customer Feedback And The Impact On First Contact Resolution
White Papers Contact center leaders are deluged with different Customer Relationship Management (CRM) solutions that promise to reduce costs, heighten customer satisfaction and loyalty, improve productivity and do more with less.
[January 1, 1970, 0:59]
CRM Total Cost Of Ownership: Comparing Open Source Solutions To Proprietary Solutions
White Papers Customer Relationship Management (CRM) applications are well understood. Pricing a CRM solution should go beyond the initial license and maintenance cost - to implementation, customization, and deployment flexibility.
[January 1, 1970, 0:59]
