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Sports Franchise Scores A Win With New Customer Relationship Management System
White Papers Suns Legacy Partners worked with partner Resolute to implement Microsoft CRM (now part of Microsoft Dynamics), pulling together all customer information into a single solution that provides a comprehensive customer view.
[September 20, 2006, 0:00]
Turkish Vehicle Firm Implements Integrated Customer Relationship Management System
White Papers Muhammet Atalay, CRM Software Development Specialist, Tradesoft, successfully managed the integration of Microsoft Dynamics CRM with the firm's AS/400 mainframe system and then tackled integration of customer and vehicle histories.
[February 9, 2008, 0:17]
Incorporating Privacy Into Marketing And Customer Relationship Management
White Papers Leading CRM marketers recognize the importance of building privacy and customer preferences into the system, right from the outset. Privacy is good for CRM and can help companies to gain a competitive advantage in the marketplace by building strong...
[July 20, 2006, 10:05]
E.piphany Pushes Analytics In E.6 Suite
News E.piphany starts taking orders on Tuesday for E.6, the latest version of its suite of customer relationship management (CRM) tools. E.piphany chief executive Roger Siboni said, "E.6 starts by delivering rich intelligence about each and every...
[March 19, 2002, 11:31]
Automating The Customer Lifecycle
White Papers NinjaTrader's quest for efficiency led it to reassess its Customer Relationship Management (CRM) strategy. In adopting SugarCRM, NinjaTrader integrated its business process into the system in order to automate the entire customer relationship.
[July 14, 2006, 0:00]
Dell Affinity Project
White Papers As a result, Dell has enriched quality of customer relationship management (CRM) by creating a Dell customer system of record (code-named "Affinity"); made customer data highly available throughout the enterprise; lowered the cost of fulfillment...
[July 30, 2004, 0:00]
Siebel, Microsoft Sign .Net Pact
News Microsoft and Siebel Systems on Monday announced an alliance that will tie Siebel's customer relationship management (CRM) software to Microsoft's .Net architecture. Microsoft is planning to break into that market later this year with the...
[October 21, 2002, 14:52]
Extended ERP: The Path Of Least Resistance?
News Now the German software giant, together with the other big enterprise software vendors, is muscling in on the customer relationship management market. But it's just one example of what Giga Information Group calls 'extended ERP' -- extended...
[December 12, 2003, 11:10]
Igoodsoft CRM System (SQL Server Version)
Downloads Igoodsoft CRM System is on-demand small business Customer Relationship Management System (CRM). Collect and organize all CRM data of your organization in order to keep track of your customers and improve your service quality.
[September 6, 2008, 9:01]
Igoodsoft CRM System
Downloads Igoodsoft CRM System is on-demand small business Customer Relationship Management System (CRM). Collect and organize all CRM data of your organization in order to keep track of your customers and improve your service quality.
[September 6, 2008, 9:01]
Dow Corning Uses Microsoft Outlook Custom Forms To Support Global CRM
White Papers Dow Corning Corp.a global leader in silicon-based products and services, needed a customer relationship management (CRM) system to help track the needs of its customers worldwide. Dow Corning created a CRM system based on Microsoft Outlook Custom...
[July 10, 2004, 0:00]
IBM Business Partner Centric CRM Chooses New IBM DB2 9 Data Server Over The Competition To Provide Its Industry-Leading CRM Application To Companies Of All Sizes
White Papers Until recently, sophisticated Customer Relationship Management (CRM) systems were reserved exclusively for large enterprises. Centric CRM, which offers an advanced open source CRM system, wanted the ability to build solutions for the full range of...
[December 3, 2007, 0:01]
The Volkswagen Group Implements MySAP Customer Relationship Management To Launch Call And Service Centers
White Papers With the aim of creating a uniform system to improve customer satisfaction, the Volkswagen Group decided to implement mySAP Customer Relationship Management (mySAP CRM) across its enterprise. This decision followed the successful completion of two...
[July 26, 2007, 15:03]
Microsoft Dynamics Webcast: Take Relationship Management To A New Level With Microsoft Dynamics CRM (Level 100)
White Papers In the past, Customer Relationship Management (CRM) projects have often been a point of contention between business and IT. The attendee of this webcast will learn about the Microsoft strategy and investments in CRM solutions for today's enterprise.
[August 4, 2008, 0:00]
Implementing A CRM Scorecard - Part 1
White Papers Measurement is increasingly being looked upon as the "Missing ingredient" in the Customer Relationship Management (CRM) strategies. What's needed is a measurement system that specifically links CRM strategy and customer profitability objectives to...
[August 7, 2007, 3:17]
Performance And Scalability Benchmark: Siebel CRM Release 7.7 On HP-UX Servers And Oracle9i Database
White Papers This white paper describes the performance and scalability capabilities of Oracle's Siebel Customer Relationship Management (CRM) Applications Release 7.7. The test system demonstrated that Oracle's Siebel CRM Release 7.7 architecture on HP-UX...
[September 26, 2008, 1:21]
Momentum Webcast: Drive Real-World Business Processes With Microsoft Dynamics CRM (Level 100)
White Papers Designed to work the way the business does, Microsoft CRM provides a powerful range of options for measuring progress and results of Customer Relationship Management (CRM) activities within the system.
[April 21, 2007, 1:00]
Kookmin Bank Heightens Customer Responsiveness With IBM Software
White Papers The knowledge-powered customer relationship management (CRM) solution provides a unifying integration of processes that empower agents with relevant CRM information in realtime. IBM Business Consulting Services not only developed the contact center...
[May 29, 2004, 1:03]
Paths To Opportunities With Windows Small Business Server 2003: Extending To Microsoft Dynamics CRM 3.0 Small Business Edition
White Papers The Customer Relationship Management (CRM) market represents a new and attractive opportunity for IT solution providers, value-added resellers, and system builders targeting Small and Medium-sized Businesses (SMBs).
[March 5, 2007, 12:10]
Architecture For Customer Relationship Management Approaches In Financial Services
White Papers The majority of financial services companies in Germany and Switzerland have, with varying objectives and success, conducted Customer Relationship Management (CRM) implementation projects. Moreover, the authors analyze three CRM case studies in...
[May 30, 2007, 3:47]
