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Customer Relationship Management: 10 Steps To Success
White Papers Customer Relationship Management, or as it is more commonly known 'CRM', is one of the most widely-used yet misunderstood terms in today's technology-enabled corporate environments. This paper explains 10 steps to the success of customer...
[January 1, 1970, 0:59]
A White Paper On CRM ( Customer Relationship Management)
White Papers In fact, CRM or Customer Relationship Management is one of the fastest growing areas today. However, the focus has always been to sell the products or services, as opposed to focusing on Customer Retention.
[January 1, 1970, 0:59]
Customer Relationship Management In Banking Sector And A Model Design For Banking Performance Enhancement
White Papers Nowadays, many businesses such as banks, insurance companies, and other service providers realize the importance of Customer Relationship Management (CRM) and its potential to help them acquire new customers retain existing ones and maximize their...
[January 1, 1970, 0:59]
Customer Relationship Management: Building An Environment For The Future
White Papers Customer Relationship Management (CRM) is defined as aligning business strategy, corporate culture and organization, customer information, and supporting information technology so that all customer interactions promote a mutually beneficial...
[January 1, 1970, 0:59]
Customer Relationship Management: Delivering The Benefits
White Papers The idea, that successful customer relationship management is a journey and not a destination, cannot be emphasised enough. The partnership creates powerful synergies in industry experience, in-depth knowledge of industry specific operational...
[January 1, 1970, 0:59]
Customer Relationship Management (CRM) And Customer Intelligence: The Importance Of Data Quality
White Papers Quality data is the foundation of Customer Relationship Management (CRM) and Customer Intelligence. It is one of the main factors cited in keeping companies from realizing the return on investment in their CRM and customer intelligence initiatives.
[January 1, 1970, 0:59]
Customer Relationship Management - Integration For A Customer Centric View
White Papers Today's small and medium sized enterprises (SMEs) see a need for automating their front office sales and customer relationship management (CRM) tools to their back office accounting and financial systems.
[January 1, 1970, 0:59]
Semiconductor Unit Deploys MySAP Customer Relationship Management To Enhance Sales Channel Efficiency
White Papers A factor in meeting TI's challenges was migrating from a customized distributor reseller system to a global deployment of the mySAP Customer Relationship Management (mySAP CRM) solution. Dallas-based Texas Instruments Incorporated (TI) provides...
[January 1, 1970, 0:59]
TechRepublic Resource Guide: Everything You Need To Know About Customer Relationship Management (CRM)
White Papers This TechRepublic Resource Guide offers up the top 10+ tips everyone needs to know about Customer Relationship Management and how to provide great customer service. This Guide provides you with factors to keep in mind as you begin to explore...
[July 21, 2008, 0:00]
Adding Value For Customers Through A Hosted Customer Relationship Management Solution
White Papers Many of Sandhills' advertisers lack the resources to support a sophisticated Customer Relationship Management (CRM) system - but risk missing sales opportunities without one. Based in Lincoln, Nebraska, Sandhills publishes trade magazines (and...
[January 1, 1970, 0:59]
Healthcare Supplier Leverages MySAP Customer Relationship Management To Launch Customer-Friendly Web Site And Empower Sales Reps
White Papers To provide its field sales reps with rapid access to customer, product, and sales information, the company implemented the mySAP Customer Relationship Management (mySAP CRM) solution in 2003 and integrated it with the company's existing SAP R/3...
[January 1, 1970, 0:59]
Professional Customer Service, Better Project Management With MySAP Customer Relationship Management (mySAP CRM)
White Papers To help it provide more comprehensive customer service and enable more effective project management, DEG turned to mySAP Customer Relationship Management (mySAP CRM), along with SAP Business Intelligence (SAP BI) to help expedite analyses.
[January 1, 1970, 0:59]
A Framework For The Implementation Of A Customer Relationship Management Strategy In Retail Sector
White Papers This paper focuses on the increasingly important topic of Customer Relationship Management (CRM). Reasons as to why it is hard for traditional bricks-and-mortar retailers to employ are discussed, as is the great potential for CRM in retail sectors.
[January 1, 1970, 0:59]
MySAP Customer Relationship Management And MySAP ERP Supply Demand-Driven Agility By Streamlining Warehouse Operations, Boosting Sales, And Enhancing Customer Service
White Papers To meet this goal, Intermec implemented the mobile sales functionality of mySAP Customer Relationship Management (mySAP CRM). To sustain the strong commitment it had from its existing customers, Intermec evolved to a more customer-oriented approach...
[January 1, 1970, 0:59]
ESPRiT Consulting Uses MySAP Customer Relationship Management To Manage Sales Pipeline And Sustain Growth While Minimizing Administrative Overhead
White Papers ESPRiT Consulting implemented mySAP Customer Relationship Management to support the management and tracking of all customer information, leads, opportunities, and proposals. With the SAP solution, ESPRiT employees can now access customer-related...
[January 1, 1970, 0:59]
Pitney Bowes, Inc. Is Equipped For Growth With Integrated Customer Relationship Management
White Papers Pitney Bowes looked to Oracle's Siebel applications and IBM Corporation to create a flexible Customer Relationship Management (CRM) infrastructure upon which to grow new business and revenue opportunities; effectively deploy a nationwide wireless...
[January 1, 1970, 0:59]
MySAP Customer Relationship Management Helps Oil Company Realize Its Vision
White Papers The company used mySAP Customer Relationship Management (mySAP CRM) to achieve its vision of continuously improving customer satisfaction. The benefits Engen has realized from the SAP solution include improved availability-to-promise (ATP...
[January 1, 1970, 0:59]
E-Everything Technology-Enabled Customer Relationship Management
White Papers Customer Relationship Management can be widely defined as company activities related to developing and retaining customers through increased satisfaction and loyalty. In this white paper we refer to online CRM activities all customer-facing...
[January 1, 1970, 0:59]
MySAP Customer Relationship Management Improves Communication, Service, And Worldwide Business Relations
White Papers Knauf greatly improved communication with its customers by implementing mySAP Customer Relationship Management. Knauf a family firm, based in southeast Austria, manufactures and sells building materials and systems for interior work such as plaster...
[January 1, 1970, 0:59]
Development Strategies For Customer Relationship Management Solutions
White Papers As companies work towards optimizing revenue, profitability and providing customer satisfaction, many companies are beginning to look towards Customer Relationship Management (CRM) as a strategy to reach these goals.
[January 1, 1970, 0:59]
