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Consolidating Employee Access Event Data for Compliance, Fraud Prevention, Relationship Management & More
White Papers The presenter will share how he is utilizing OneSign to secures employee access to AZ's desktops, networks and applications and how OneSign's ability to consolidate real-time access events across multiple environments and systems has improved his...
[July 1, 2009, 1:19]
Pitney Bowes, Inc. Is Equipped for Growth With Integrated Customer Relationship Management
White Papers Pitney Bowes looked to Oracle's Siebel applications and IBM Corporation to create a flexible Customer Relationship Management (CRM) infrastructure upon which to grow new business and revenue opportunities; effectively deploy a nationwide wireless...
[December 14, 2006, 0:00]
SAP Solution Manager and SAP Consulting - A Powerful Combination for an Ambitious Customer Relationship Management (CRM) Project at Leading Global Company
White Papers It turned to SAP Solution Manager, found in the SAP NetWeaver platform, to ensure a smooth implementation of an ambitious mySAP Customer Relationship Management (mySAP CRM) project, and enlisted the help of SAP Consulting.
[September 14, 2007, 1:00]
Microsoft Dynamics Webcast: How to Choose Between Hosted and On-Premise Customer Relationship Management (Level 100)
White Papers Customer Relationship Management (CRM) is a company-wide business strategy focused on improving interactions with customers. Whether one deploy a CRM solution as an on-premise application housed within the own servers or take advantage of a hosted...
[May 28, 2009, 0:00]
L'Oreal Strengthens Brand Loyalty With Customer Relationship Management Solution
White Papers It decided to implement a company-wide Customer Relationship Management (CRM) system, starting with a pilot project in South Korea. L'Oreal, the world's largest skin care and cosmetics company, wanted to broaden the scope of marketing for its...
[January 1, 2007, 0:00]
ABB Controls Billions in Procurement Spend With SAS Supplier Relationship Management
White Papers During the last couple of years, ABB has enhanced its procurement processes considerably, due in part to spend-analysis capabilities from SAS Supplier Relationship Management software. The spend-analysis capabilities in the SAS Supplier...
[January 20, 2009, 1:47]
SAP Safe Passage Through Uncertain Times Webcast - mySAP Customer Relationship Management
White Papers In this webcast, the viewer will discover how mySAP Customer Relationship Management (mySAP CRM) enables a safe, reliable, customer-centric solution that delivers value to each customer. The viewer will also learn about the offering from SAP that...
[July 14, 2006, 0:00]
Why Do Customer Relationship Management Applications Affect Customer Satisfaction?
White Papers The research discussed in this paper evaluates the effect of Customer Relationship Management (CRM) on customer knowledge and customer satisfaction. An analysis of archival data for a cross-section of U.S.firms shows that the use of CRM...
[January 11, 2007, 0:00]
Microsoft Dynamics Webcast: Choosing the Right Customer Relationship Management Solution (Level 100)
White Papers Determining the right Customer Relationship Management (CRM) solution out of those available today can be daunting. It is critical to find a solution that can meet the business needs while reducing costs and increasing profitability.
[April 2, 2009, 1:22]
Customer Relationship Management in Banking Sector and a Model Design for Banking Performance Enhancement
White Papers Nowadays, many businesses such as banks, insurance companies, and other service providers realize the importance of Customer Relationship Management (CRM) and its potential to help them acquire new customers retain existing ones and maximize their...
[January 11, 2007, 0:00]
A White Paper on CRM ( Customer Relationship Management)
White Papers In fact, CRM or Customer Relationship Management is one of the fastest growing areas today. “Internet”, “CRM”, “Web”, “eCommerce”, “eCRM”.these are aspects of IT that have travelled beyond classification as "buzz words" or a passing trend...
[May 4, 2009, 6:37]
Technology Innovation and Implications on Customer Relationship Management - Comments on the Paper "Marketing Models of Service and Relationships"
White Papers This paper gives an excellent review of existing marketing models of service and Customer Relationship Management (CRM). Existing research on services and relationship treats customer service as a major operating variable and focuses on measuring...
[January 11, 2007, 0:00]
Customer Relationship Management: The Winning Strategy in a Challenging Economy
White Papers While there is no magic pill or panacea, customer relationship management (CRM) solutions can provide the foundation for sustainable growth and enable organizations to survive and thrive in these uncertain times.
[September 24, 2009, 9:17]
Ecuador Bank Boosts Business With Customer Relationship Management Tool
White Papers Banco de Guayaquil, a leading private bank in Ecuador, wanted to offer a more personalized service to its 1.3 million clients by adopting a Customer Relationship Management (CRM) system. The bank aimed to offer customers bundled services from its...
[December 2, 2008, 23:00]
Identifying Issues in Customer Relationship Management at Merck-Medco
White Papers This paper reports the results of a study designed in close collaboration with Merck-Medco to identify key barriers to the success of their customer relationship management. The study results suggest a five-factor 13-items model that describe...
[January 11, 2007, 0:00]
Strategic Firm Commitments and Rewards for Customer Relationship Management in Online Retailing
White Papers Academic studies offer a generally positive portrait of the effect of Customer Relationship Management (CRM) on firm performance, but practitioners question its value. The authors argue that a firm's strategic commitments may be an overlooked...
[January 11, 2007, 0:00]
A Framework for the Implementation of a Customer Relationship Management Strategy in Retail Sector
White Papers This paper focuses on the increasingly important topic of Customer Relationship Management (CRM). Reasons as to why it is hard for traditional bricks-and-mortar retailers to employ are discussed, as is the great potential for CRM in retail sectors.
[January 11, 2007, 0:00]
Microsoft Dynamics Webcast: Choosing the Right Customer Relationship Management System
White Papers Determining the right customer relationship management (CRM) solution out of those available today can be daunting. It is critical to find a solution that can meet your business needs while reducing costs and increasing profitability.
[August 10, 2009, 13:50]
Web Content Management and Customer Relationship Management
White Papers This paper describes how innovative businesses can combine the strengths of customer relationship management (CRM) and Web content management (WCM) systems to dramatically improve business communications with customers, prospects, and partners.
[January 7, 2008, 2:32]
SAS Uses Its Own SAS Supplier Relationship Management to Drive Strategic Sourcing
White Papers Now, using SAS Supplier Relationship Management, the company is saving significant dollars while continuing to lead the industry in business intelligence software and maintaining one of the world's most coveted workplace environments.
[November 17, 2006, 0:00]
