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Relationship Management For Multi-Channel Service Delivery
White Papers The importance of relationship management has not been lost on the Government of Canada. While recognizing the importance of CRM tools in helping organizations maintain key relationships, the Government of Canada also acknowledges that these CRM...
[August 30, 2005, 0:00]
Italian Brokerage House Replaces Lotus Notes With Customer Relationship Management Tool
White Papers Reginato & Mercante, one of Italy's leading brokers, needed an advanced Customer Relationship Management (CRM) tool to better serve clients with its specialist knowledge. The company experimented with Lotus Notes, but the system failed to deliver...
[April 2, 2008, 0:00]
Avaya Customer Relationship Management Solutions: Delivering On The Promise Of Enterprise CRM Solution
White Papers Avaya offers a comprehensive portfolio of customer relationship management (CRM) solutions - software, services, and support to help you put customers at the centre of your enterprise. In today's economy, attracting and retaining customers is vital...
[February 6, 2005, 23:00]
Can We Talk?: Communication, Commitment, And Other Keys To Building A Successful Outsourcing Relationship
White Papers The key to successful outsourcing is a quality relationship built on open communication, teamwork, and mutual commitment to a common goal. The author focuses specifically on how to use communication to build a positive relationship, how to use...
[August 30, 2006, 0:00]
German Specialty Chemicals Company Uses MySAP Customer Relationship Management For Internet Sales
White Papers The company chose mySAP Customer Relationship Management (mySAP CRM) for its e-commerce Capabilities. WACKER SILICONES of Munich, Germany, is one of four independently operated business divisions of the chemical and semiconductor corporation WACKER...
[November 28, 2005, 23:00]
MySAP Customer Relationship Management Delivers Superior Marketing Campaign Management For Keyboards And Mice
White Papers The company faced the challenge of implementing a modern customer relationship management (CRM) solution and creating a CRM landscape to improve the company's competitiveness. When Cherry Corporation's innovative input products outstripped the...
[January 4, 2006, 23:00]
Epson Says Hello To Better Service With MySAP Customer Relationship Management
White Papers With customer loyalty quickly disappearing and the competition just a mouse-click away, Epson Korea knew it needed to rethink its customer relationship management (CRM) strategy so it could continue to deliver on its commitment to superior...
[January 4, 2006, 23:00]
High Performance With MySAP Customer Relationship Management
White Papers It chose mySAP Customer Relationship Management to help it meet the challenges brought about by changes in its market and remain competitive. Adisseo, a major producer and distributor of animal nutrition additives, was created following the sale of...
[November 28, 2005, 23:00]
MySAP Customer Relationship Management Enables Brewery To Provide Better Service And Gain A Competitive Edge
White Papers To gain this control, it implemented mySAP Customer Relationship Management. Sociedade Central de Cervejas, Portugal's second-largest brewery, needed better control of its customer servicing system. The solution brought the company's customer...
[November 28, 2005, 23:00]
Cutting Edge: Total Customer Relationship Management
White Papers Touchtone's Wintouch Customer Relationship Management product is unique in the marketplace for seamlessly working with DB2 data on i5 and iSeries servers without the need for software or hardware middleware.
[February 3, 2005, 23:00]
A Brewing Giant Rebuilds Its Model Of The Customer Model With MySAP Customer Relationship Management
White Papers The company faced the challenge of introducing a completely new customer relationship model, build a call center to off-load the sales staff, develop field sales automation tools and implement vendor-managed inventory (VMI).
[November 28, 2005, 23:00]
Results Software Helps To Maintain Customer Relationship From Prospecting Through Sales
White Papers However the traditional customer/ contact management software only focuses on the relationship before the sale, forcing users to switch to using another application once the sale has been made, in order to create invoices and perform other...
[July 24, 2006, 0:00]
Robeco Bank Belgium Increases Customer Relationship Management Productivity By 20%
White Papers The company selected Oracle's Siebel applications for its Customer Relationship Management (CRM) solution. Robeco Bank Belgium is a wholly owned subsidiary of Robeco Group, a leading Dutch bank. Launched in Belgium in February 2002 with a mission...
[December 7, 2006, 23:00]
An Empirical Reassessment Of The Relationship Between Finance And Growth
White Papers This paper reexamines the empirical relationship between financial development and economic growth. It presents evidence based on cross-section and panel data using an updated dataset, a variety of econometric methods, and two standard measures of...
[July 14, 2005, 0:00]
Information Quality In Customer Relationship Management Systems
White Papers Customer Relationship Management follows the increasingly necessary movement towards total integrated customer information in order to more adequately serve the needs of both business and consumer by tailoring services and products in the...
[January 22, 2007, 23:00]
PFA Pension Picks MySAP Customer Relationship Management To Pinpoint Customer Needs
White Papers PFA implemented mySAP.com in only eight months - with a focus on mySAP Customer Relationship Management (mySAP CRM) - to collect and maintain comprehensive information on its customers so it can serve them more effectively.
[July 24, 2006, 0:00]
The Customer Relationship Management Primer: What You Need To Know To Get Started
White Papers The ideas behind customer relationship management are not new. Customer Relationship Management (CRM) is a business strategy to select and manage the most valuable customer relationships. CRM applications can enable effective customer relationship...
[January 22, 2007, 23:00]
Partner Relationship Management Solution Reduces Costs And Increases Productivity
White Papers Microsoft needed an integrated solution for partner relationship management. Now Microsoft and its partners have a single tool for managing all aspects of the Microsoft/partner relationship. Microsoft relies heavily on partners to reach and service...
[October 4, 2003, 0:00]
Outsourcing: Managing The Relationship For Maximum Results
White Papers This is where Customer Relationship Management (CRM) comes in. It helps the provider maintain focus on the relationship and sustain its alignment with the client company over the length of the relationship.
[January 22, 2007, 23:00]
Momentum Webcast: Customer Relationship Management: Secrets To CRM Success (Level 100)
White Papers This webcast explains how Microsoft Customer Relationship Management (CRM) can help you develop profitable customer relationships. Microsoft CRM uses lead and opportunity management, incident management and a searchable knowledgebase.
[October 6, 2005, 0:00]
